We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outside seduction, inside disappointment”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Monopol Luzern
Ranked #13 of 66 Hotels in Lucerne
Certificate of Excellence
Reviewed August 21, 2013

The hotel is absolutely fabulous on the outside. As others have said, any charm in the entrance is hampered completely by Starbucks, which dominates the ground floor. Initially, we were given a "superior" room with a terrible view of huge ducts in rear courtyard; however, our room was promptly changed upon request. The manager's quick response was very much appreciated. A nice buffet breakfast was included.

The location of the hotel was just great and allowed us to walk to great restaurants and sight-see without incurring expensive taxi fares. Location of the hotel couldn't be more handy to the train station, which is directly across the street. Shopaholics will drool over the fabulous stores in the immediately vicinity. Close-by there are charming old streets with outside dining.

Room Tip: Speak directly to manager if dissatisfied with room.
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank maguscanook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded November 3, 2013

Dear maguscano

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

Thank you very much for your kind feedback about the location then our hotel MONOPOL Lucerne is directly next to the train station Lucerne and in the middle of the centre Lucerne, Chapel Bridge and the shopping areas. There are many charming old streets with outside dining.

We are very happy that we could change your room and at the end you had a nice and spacious Superior double room with beautiful view and completely new renovated bathroom.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (867)
Traveler rating
Traveler type
Time of year
Language
  • More languages

322 - 328 of 867 reviews

Reviewed August 19, 2013

It is a normal hotel, a bit below the Swiss standards though. It is very conveniently located at the train station, right in the city center. The room was spacious, although a bit old, so was the bathroom. The balcony was nice though. There were only two twin beds pushed together, serving as a king bed, not very comfy. Breakfast was ok, but also below Swiss standards. Delicious bread though (I will never understand tourists who eat toasts instead of the amazing delicious Swiss bread!)! I think I will choose a different hotel next time in Lucerne as the price/quality ratio did convince me at all.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank papeetee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded November 3, 2013

Dear papeetee

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies.

The hotel MONOPOL Lucerne is directly next to the train station of Lucerne and in the middle of the city. We are very happy that you enjoyed the spacious hotel room. We do not have any king size beds in our hotel, because we need more twin rooms for our clients.

Thank you very much for your feedback about our delicious Swiss bread.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies.
It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

very nice hotel and just situated front of train station....lake is just a step away from hotel....if you would like to eat indian food no worries its not faar from this hotel just about 10 minutes walk and you can fine kanchi the indian restaurant there....had a nice stay but little expensive hotel....i may come back again!!

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Manpreet S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded September 13, 2013

Dear Manpzgujral

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We always try our best that our guests feel welcome and are very pleased to hear that you have enjoyed your stay with us. In summer season (peak season) and in the middle of the town Lucerne could be that the room rates are a little bit higher.

We are looking forward to welcoming you to another occasion in our hotel MONOPOL Lucerne.

Many sunny greetings from Lucerne
HOTEL MONOPOL LUZERN

Ursula Schelbert
Deputy Manager
Dipl. Hôteliére-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

The staff at the reception is not friendly. The simple rooms are small and neglected: the TV does not work. The minibar makes a big noise during the night. And in general the servicies are poor: no spa, no room service (or shall we consider the starbucks coffee if we want to drink something during the night?), only a soap in the bathroom as shampoo, hand soap and shower gel.
I don't understand how they get 4 stars. Only the location is good: opposite to the train station and the bar on the roof is nice.

  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank gralo1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded September 13, 2013

Dear gralo1213

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

Correct, we are not a wellness hotel, the hotel MONOPOL Lucerne is a city hotel , directly next to the train station and the old town of Lucerne.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. We hope to have another chance in the future in order to convince you of our improvements.

Many sunny greetings from Lucerne
HOTEL MONOPOL LUZERN

Ursula Schelbert
Deputy Manager

Dipl. Hôteliére-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

Upgraded to here from their sister hotel. so we got a great room for a very reasonable rate. This is a first class outfitted hotel. Under some construction while we visited. You can't beat ease of location for this hotel. Just steps away from the train station. Also very near to the Chapel Bridge and downtown area. Unbelievable scenery on the lake!
The breakfast was very varied and fulfilling.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Wanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

The hotel is located opposite to the train station of Luzern. It's very convenient to visitors as they can reach the hotel by crossing the road, even for those having large luggage.

I stayed in a double room and it is spacious, especially the toilet. My booking came with the breakfast included. There are not many choices for breakfast, but it seems it's a norm for Swiss hotels. But it's okay for me.

There is free wi-fi service provided in hotel lobby only (as it is actually provided by Starbucks). It would be much better if wi-fi can be provided in room. Also, there is no kettle provided in the room. One has to go down to hotel's restaurant or Starbucks to get hot water.

It is also convenient for buying stuff during the stay, as there are supermarket, bakery shop and restaurants in the train station.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

Rooms were nice, spacious and clean. Location was fantastic. Had starbucks and macdonalds below as well. Very satisfied customer. The bathing room was probably the the best out of all thr other hotels i have visited in italy, swiss and france. The beds were very big and confortable as well.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shermanlee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded June 17, 2013

Dear Shermanlee99

We thank you very much for your stay in our hotel MONOPOL Lucerne and taking the time to give us your important feedback on Tripadvisor.

We are very happy that we could convince you with our comfortable, big and clean rooms and as well with our big bathrooms.

Once again we thank you for your wonderful feedback and hope to welcome you back at the hotel MONOPOL Lucerne.

Sunny regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lucerne hotels
0.1 mi away
Ameron Hotel Flora Luzern
0.2 mi away
Hotel des Alpes
Hotel des Alpes
#10 of 66 in Lucerne
1,041 reviews
0.1 mi away
Renaissance Lucerne Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel des Balances
Hotel des Balances
#4 of 66 in Lucerne
1,158 reviews
0 mi away
Hotel Waldstatterhof
Hotel Waldstatterhof
#11 of 66 in Lucerne
1,101 reviews
0.3 mi away
CASCADA Hotel
CASCADA Hotel
#7 of 66 in Lucerne
977 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Monopol Luzern? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6003, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
#11 Romantic Hotel in Lucerne
Price Range: $135 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monopol Luzern 4*
Number of rooms: 76
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 Greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque facade with rococo elements, stocked with the Savonniere stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Travelocity, Expedia, Booking.com, Hotwire, Orbitz, Priceline, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Hotel Monopol Luzern reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Monopol Swiss q Lucerne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing