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“old interior, Great location.”

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Hotel Monopol Luzern
Ranked #13 of 66 Hotels in Lucerne
Certificate of Excellence
Reviewed January 7, 2013

right beside the train station, starbucks and mcDonald's below. Location is perfect.
just across the road junction is the chapel bridge.
interior needs some upgrading but then again, when in Luzern, why stay indoors?

  • Stayed: December 2012, traveled with friends
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Thank NikiKoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 20, 2012

We were upgraded from Hotel Alpina to Hotel Monopol, Luzern.
The room looks new and was big, very clean and comfortable. Location was excellent, across the road from the Central train station. So near to the Lake and Chapel Bridge and 'Old Town'. Very convenient to walk around and explore beautiful Luzern. Very friendly staff. Looking forward to re-visit.

  • Stayed: December 2012, traveled as a couple
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1  Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2012

My story sounds similar to others, in that we booked at the Alpina but got transferred to the Monopol. We were told that due to our inconvenience we had an upgraded room but i think it was more like a downgrade as the Alpina was more the type of hotel we were looking to stay at.
The Monopol is an impressive looking establishment from the outside but is outdated on the inside. I think the presence of a large McDonalds and Starbucks in the ground floor says it all with the small hotel desk being pushed to the rear.
You cant beat the location for convenience to the station but i think i would have been more than happy to have walked a few more blocks for a better experience.

Room Tip: A room at the rear will help you avoid the traffic noise but you make sacrifice a view as you are fa...
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  • Stayed: September 2012, traveled as a couple
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1  Thank mattandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

Check in was quick and friendly. We had an upgrade which was certainly appreciated; a large room with sitting area. Huge bathroom although don't expect any privacy with the clear glass door - the room was ready early which was a bonus. Parking was 25CHF but it was at the rear of the hotel which was convenient. WIFI available at Starbucks in the lobby FOC.
The property is located close to restaurants and easy walking distance to the old part of town.
Would recommend this hotel.

  • Stayed: November 2012, traveled as a couple
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Thank VirgAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

I was originally booked for the Hotel Alpina, but upon arriving, there was a note on the door telling me to go to the Hotel Monopol to check in. When I got there, I was informed by the staff that I was being "upgraded" to the Hotel Monopol with no further explanation. I was excited because I thought our room would be a lot better than the Alpina because from the outside, the Hotel Monopol looks amazing! As a single traveler, I was given a room with one single bed and a sofa. The bed looked and felt more like a cot with the pillow being about an inch thin and the blanket being really small. The best part of the room was the bathroom. The bathtub was amazing and the water pressure was great! It made for an amazing hot shower, especially after being outside in the cold and rainy weather.

Unfortunately, I felt like I was staying in a private room of a hostel. This is more because of the bed situation. The room wasn't bad, it just felt like someone through a cot in there. The TV was great. There were only about 5 English channels, but honestly I wasn't in the room much other than to sleep, so this didn't really bother me.

The breakfast buffett that was included definitely left much to be desired. I've seen better at other European hotels that claim to be 4 star.

One thing I will give this 5 stars on, is the location. It literally is right across from the train station, which is perfect and within walking distance of anywhere in Lucerne that you want to go. There is also a starbucks inside the building. Just keep in mind that everything in Lucerne is about double what you pay in the states, even if the CHF is about the same as the USD. A white mocha at Starbucks was about 8 CHF whereas in the states is about $5 USD for a grande. Burger King was another story. A whopper value meal was about 14 CHF and that was for the medium size. You don't get refills on your drinks and each condiment is .30 CHF a piece. Plus they only give you one napkin. Not to go off course, but just to give a little bit of advice on how much money to bring for meals. Also, attached to the hotel is a restaurant called NY Food. The pizza is absolutely amazing!!! I would highly recommend that.

One last note, you can get free wifi in the lobby by connecting to the Starbucks. If you want it in your room, you have to pay. I was in room 521, which didn't really have a view of anything except buildings.

Not sure if I would go back to Lucerne, but if I did, I'm not sure if this is where I would stay. Depends on the price, since the location is perfect. Not sure I can handle the bed again.

  • Stayed: November 2012, traveled solo
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2  Thank stpattysgirl1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

As I was staying 5 nights in Luzern in late October as a centre for rail travel throughout Switzerland, I needed a comfortable hotel near the railway station. The Monopol fitted this requirement perfectly; the room was spacious, comfortable and very clean and the breakfast gave plenty of choice, with effecient and friendly staff.

  • Stayed: October 2012, traveled solo
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2  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

We were undecided whether to give this hotel 3 or 4 stars. The location is great, and our triple room was large and clean. But the rooms have a very dated feel, with sombre decor. Also, the windows are not very soundproof, so it is quite noisy at night. The greatest shame of this hotel is that they have no lobby to speak of. It feels like entering a food court. The staff are friendly, and the breakfast was fine (but nothing special). We enjoyed our stay, but in terms of value for money, one could probably do better.

Room Tip: Ask for a room with a view of the lake, if possible.
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  • Stayed: October 2012, traveled with family
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Thank the4newmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Manager at Hotel Monopol Luzern, responded to this reviewResponded April 13, 2013

Dear the4newmans,

We thank you very much for your feedback. Our hotel rooms were renovated 10 years ago and these can not yet be out of date. The art of room furnishing is a matter of taste. However, it was seen in the rooms refurbishment that they are classically elegant. Perlmuth-colored light-colored walls, brown-gray furniture with gold border, beige-brown desk chairs, beige fauteuills and sofas, shiny mirrors behind wall lights, white bedding linen, white-bright day curtains, red carpets, light gray table tops, all in all not really too dark.

The windows are soundproof and heat isolating. When the windows are closed, it's quiet even at our central location. With the windows open, it is in the center of course not very quiet. But we have quiet courtyard rooms.

In two places, we have a lobby in our hotel. At the entrance to the right side, followed by the reception, and after the reception, it has a second lobby. By the entrance there is on the left hand side the Starbucks Coffee restaurant, which highly value our international guests.

Thanks for the good feedback that the staff was friendly and helpful. I am happy to inform them about your feedback.

The price-performance range corresponds Lucerne values. That the room in the world famous city of Lucerne can not compare with a mountain village, was founded with the very expensive land prices in Lucerne.

We would be very pleased to welcome you again in our hotel Monopol in Lucerne.

Very, very best wishes

Brigitte Heller
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6003, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
#11 Romantic Hotel in Lucerne
Price Range: $135 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monopol Luzern 4*
Number of rooms: 76
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 Greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque facade with rococo elements, stocked with the Savonniere stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
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Also Known As:
Monopol Swiss q Lucerne

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