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“Excellent Hotel”

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Renaissance Lucerne Hotel
Ranked #8 of 66 Hotels in Lucerne
Certificate of Excellence
Reviewed December 26, 2011

Excellent hotel walking distance from the train station (two blocks away). We actually walked after an 18 hours jurney from Miami and found it very comfortable, clean, staff very attentive.
Rooms are pretty small and there is a window glass instead of a wall which looses privacy for the bathroom (ackward); other than that it's a very clean hotel which is the most important for me...

Julia and Diana at the Front Desk made our jurney wonderful by accomodating us in a great room and helping us to choose a day activity of sports and fun! Kuddos girls!

Room Tip: Rooms are isolated, no noise from outside nor the hallways. We had room on the 4th floor overseein...
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  • Stayed: December 2011, traveled as a couple
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1  Thank laKalandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 26, 2011

Overall, we enjoy our stay in the Junior Suite as it is everything that we have expected from Renaissance, we enjoy the coffee machine in the room.

However there is one incident that we were really unhappy about regarding breakfast, we were told to go to Breakfast room during check in. We went in and were requested to go to our place which turn out to be breakfast place for Asian tour groups. We were quite offended that she didnot even bother to check our room number which is a Junior Suite and immediately sent us off to join the tour groups which donot recognised and we felt like intruder. Worst part, she doesnot even have the decency to apologise.

We have complaint on spot and a concierge called Anne has done her best to comfort us and we appreciate it, thanks to her that make up some part of our unhappy morning. One suggestion, please donot give excuses like she had problem with her husband hence in rather lousy mood, when you are in service industry, nobody care about your issue, you need to deliver the best, if you are not in a good mood, take day off please....

Lastly please donot regard all Asians are part of big tours that are served with limited breakfast choice, please treat all your guests respectfully. This is only a comment on the lady in breakfast room and not representing the other depts in the hotel. We got chocolate and personalised apology letter which compensate somehow....

  • Stayed: December 2011, traveled with family
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1  Thank Fenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

In the center of everything. Two block walk from the main train station, so no need for expensive taxis. 10 minute walk to the Old Town and pretty much everything. Excellent front desk staff. Only issues I had with the hotel was there was no Executive Lounge, but it is the smallest Renaissance in the World. They do offer complimentary breakfast. Also, the convertors only worked to charge my BB, iPad and laptop, no good for the flat iron in the bathroom. Lousy view, but huge room and bathroom. Modern with all the amenities in the room; flat screen, huge shower, etc.. Lights are bit annoying because you have to use your key card and all the lights are either on or off. A pain but only there for two nights and used Marriott points. Totally worth the 60K, you won't regret using them!

  • Stayed: December 2011
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1  Thank AliciaG9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2011

I loved this hotel. Great front desk and housekeeping staff. Large room. I must have been upgraded.Huge rain shower in bathroom. The room looked brand new. It was comfortable. Good location a few blocks from train station. Free wifi. Nespresso machine in room was fabulous. This hotel met all my needs.

  • Stayed: December 2011, traveled as a couple
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2  Thank travelkevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2011

This is truly a wonderful gem of a hotel in the wonderful city of Luzern.
My impressions of a city to which i have been upteen times was that one cannot stay anywhere else bu at one of the lake facing hotels....but i take this impression back after staying at this wonderful gem which is so well located in Luzern, o f course not facing the lake but inspite of that very conveniently located just near the lake and the station from where its very easy to go all over switzerland and the mountains nearby.
Though this hotel belongs to a large chain still this particular hotel does not give you that impression as it has some great staff all over the hotel who remember you by name and also the staff takes care of all your needs and yes wi fi is free so a great advantage.
The breakfast is good ,they do make you omlettes which is good and the coffeee is good too.
I would definately stay here again when next in luzern.The corridors are narrow but give you the impression of being in a small and an intimate hotel

Room Tip: Dont choose a room on the top floor as the roof is slanting
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  • Stayed: October 2011, traveled as a couple
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1  Thank passiontravel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Stayed at the Renaissance this past weekend. Really nice little boutique hotel. Staff at front desk were fabulous. Really went out of their way to give great recommendations and ensure we knew exactly where to go, etc. As others have said, room was small but adequate. Nice bathroom and amenities. Comfortable bed and nice TV.

Not alot of options in Lucerne for name brand hotels. Would definitely stay there again.

Two minuses.... both previously mentioned by others but worth repeating ...

1. we were in room 506 which was nice but unfortunately over the nightclub ... as you can't control room temp other than turning on/off the fan, we wanted the window open. Impossible with the club goers coming and going ...

2. no restaurant or bar or executive lounge ... breakfast in the lounge was ok (not great) - took 15 minutes for omelette ... really missed not having exec lounge to get waters or sodas ...

Again ... all previously mentioned ... just one other thought ... Switzerland is extremely expensive - so if you are looking for a quick, cheap getaway - this is NOT the place...

that being said, really enjoyed Lucerne ...

  • Stayed: November 2011, traveled as a couple
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1  Thank FlyDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

We stayed two nights during our stay in Lucerne. The hotel was great, and the hotel staff was very helpful and professional. They suggested great / non-tourist places to eat and were very responsive.

The room was very nice and modern, with a nice bathroom (large for European standards!) and a big flat screen TV.

Our only negative part was the shower water did not get as hot as we would have liked. We were told this was for our safety.

I'll be staying here next time we visit Switzerland!

Room Tip: Breakfast is expensive, there are local places you could walk to instead.
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  • Stayed: November 2011, traveled as a couple
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1  Thank DMGLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Lucerne Hotel

Address: Pilatusstrasse 15, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#7 Business Hotel in Lucerne
#8 Romantic Hotel in Lucerne
#8 Luxury Hotel in Lucerne
Price Range: $151 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Lucerne Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 
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Also Known As:
Schiller Hotel Lucerne

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