Overall, we enjoy our stay in the Junior Suite as it is everything that we have expected from Renaissance, we enjoy the coffee machine in the room.
However there is one incident that we were really unhappy about regarding breakfast, we were told to go to Breakfast room during check in. We went in and were requested to go to our place which turn out to be breakfast place for Asian tour groups. We were quite offended that she didnot even bother to check our room number which is a Junior Suite and immediately sent us off to join the tour groups which donot recognised and we felt like intruder. Worst part, she doesnot even have the decency to apologise.
We have complaint on spot and a concierge called Anne has done her best to comfort us and we appreciate it, thanks to her that make up some part of our unhappy morning. One suggestion, please donot give excuses like she had problem with her husband hence in rather lousy mood, when you are in service industry, nobody care about your issue, you need to deliver the best, if you are not in a good mood, take day off please....
Lastly please donot regard all Asians are part of big tours that are served with limited breakfast choice, please treat all your guests respectfully. This is only a comment on the lady in breakfast room and not representing the other depts in the hotel. We got chocolate and personalised apology letter which compensate somehow....
- Official Description (provided by the hotel):
- Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more less
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- Also Known As:
- Schiller Hotel Lucerne