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“Just OK, nothing special. Watch Swiss Quality Hotel's Bait and Switch technique”
2 of 5 bubbles Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 68 Hotels in Lucerne
Certificate of Excellence
Indianapolis, In
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Just OK, nothing special. Watch Swiss Quality Hotel's Bait and Switch technique”
2 of 5 bubbles Reviewed June 13, 2006

The hotel was just OK. Nothing special. Definitely not worth the price they charge. Breakfast buffet was very good. Service not stellar. Room safe didn't work upon our initial arrival at about 4:00 pm. Safe wasn't repaired until the next afternoon, only after we reminded the front desk. The key is attached to a huge key chain. You can leave the key chain/key at the front desk when you leave. Unfortunately, not once was I asked for any type of ID to prove I should be asking for my room key. The hotel is not far from the train station. However, it is definitely not as convenient to the main lake/Chapel Bridge area. I would recommend a closer hotel.
Watch out for Swiss Quality Hotel's bait and switch routine. I tried to make a reservation two months in advance at the Hotel Waldstätterhoff via the internet. I received an email back from SQH saying the hotel was completely booked. They made an offer at Cascada. Unfortunately I failed to search more and accepted the offer. The bad thing, it was 47 francs more per night than what the internet rate was at Hotel Waldstätterhoff. When we arrived we walked right by Hotel Waldstätterhoff and there was a large sign outside advertising vacancy. After checking in at Cascada I stopped in at Hotel Waldstätterhoff and asked if they had a double room for 3 nights. They did and said they had plenty of rooms. The rate I was quoted walking in off the street was still 27 francs cheaper than Cascada. I realize things change, but I will never believe Hotel Waldstätterhoff was booked when I tried to make the reservation in early April. Unless a large group cancelled a reservation I believe I was sucked into SQH's bait and switch technique! If I can help it, never again will I book a room at a Swiss Quality Hotel again! My mistake for not searching for another hotel and assuming all of the reasonably priced hotels were completely booked.

Stayed June 2006
Helpful?
12 Thank BFVIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Limerick, ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed March 19, 2006

Visited this hotel a few months ago and found it to be excellent. Staff were very courteous and helpful. Rooms are well equipped, very clean and comfortable.
Breakfast was fine but limited selection on cooked breakfast. Would heartily recommend it.

  • Stayed March 2006, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank beldin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CASCADA Hotel

Property: CASCADA Hotel
Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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