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“Excellent service”
5 of 5 bubbles Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 68 Hotels in Lucerne
Certificate of Excellence
Montreal, Canada
1 review
“Excellent service”
5 of 5 bubbles Reviewed May 20, 2014

The staff are very professional and attentive to your requests. They have an amazing sense of attention to detail and friendliness. They offer their advice and suggestions with passion. The rooms are functional and restaurant (Bolero) is a great place to eat and relax with a drink.

Its a great choice for pleasure or business travel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Federico L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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856 reviews from our community

Traveler rating
    436
    331
    65
    16
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 20, 2014

The staff at the hotel was very efficient, friendly and helpful. We were given a city map and a little briefing on the to-dos in the town of Luzern. Staff was very caring and asked us how the day goes everytime they see us, they even offer to fill my hot water bottle on my way out to the hotel. It was very good service and I will definitely recommend this hotel to all my friends.

The hotel is close to the train station - if you are travelling there by train, don't come out from the main entrance of the train station, instead, walk to the end of the platform and down the tunnel, there is an elevator on one end of the tunnel which would bring you to a very close spot to the hotel. You will be able to reach the hotel in under 10 minutes.

We were in a room for 3, the room was very clean, not extremely spacious but with good layout. It's a close walk to everywhere. The furthest tourist spot was the lion rock which was just 30 mins walk.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d_trips66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
1 review
5 of 5 bubbles Reviewed May 19, 2014

Is very convenient, comfortable, and is location is very good. I stayed there 7 nights and I enjoyed all the time, the people is very professional and kind. Is really good to go through the old city and take some pictures and enjoy the excellent food in the Bolero restaurant. The room is very clean and has tv in many languages which is very important because the cultural mixture there.
Is very close to the train station, so is easy to take the train on time everyday.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 13, 2014

We booked the room for three people and the hotel staff voluntarily and very kindly upgraded our room. The room was spacious, clean and stylishly decorated. We were also pleasantly surprised by the fruits and coffeemaker provided and replenished daily! The hotel gives a discount for its in-house restaurant - Bolero which serves fantastic tapas! There was also a wide spread during breakfast. The hotel is conveniently located near the Lucerne train station and ferry station. Overall, it was a great choice for stay in Lucerne!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank go_seeexperience_rem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruges Belgique
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 10, 2014

Hotel slightly out of the center but perfect location to visit the historical center.
Parkin at the hotel is very convenient and above all not expensive which is quite exceptional in Switserland. Vey kind and professional personnel. Nice rooms with all the necessary confort. Very good breakfast with a lot of choice. We had also dinner at the restaurant. We took thee menu and had really a gastronomic experience. It was our best meal during our trip. The servers with Alessandro and the others are very kind and assure a perfect service. We hope to come back.

Room Tip: No particular advice
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacky42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed May 9, 2014 via mobile

Stayed for 2 nights on first of 5 nights in Switzerland. The hotel is a little further from the train station than I thought, but still walkable. Could be sort of a hassle if you have a lot of luggage and plan on walking.

When arriving at check-in the girl at the reception was on the phone, and we had to wait about 15 mins before being acknowledged. I could be wrong but it sounded like she was a personal call.

The room it self was nice and big, not much to really complain about expect there was a strange smell. Not a dirty smell but also not clean. Note that once you get out of the elevators there are no signs indicating where the rooms are, luckily there happen to be housekeeping there to ask or we would have to guess which way to go.

When I called for the wifi login the same lady that checked us in gave us the wrong info, and I to go down and get it.

My biggest let down was that I had no clue the minibar was free until I read about here. Again would have to fault the lady at check in as she did not inform us, and should have mentioned it during check in.

I most likely won't be coming back and will look somewhere else next time.

Stayed May 2014, traveled as a couple
Helpful?
Thank arkom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

We stayed at this hotel for 4 nights during our recent trip. The hotel provided us a big bassinet/crib for our 2 year old. They had special pillow and comforter for children and my kid was pretty happy to see her colorful blanket and pillow. The breakfasts were a delight. They had a good selections of cheese,fruits, bread and you had an option to order eggs as well. The location was great, closer to restaurants, city and the train station. We really enjoyed our time in Lucerne and this hotel contributed to it. The Staff were helpful and pleasant. The rooms were spacious and modern and had good amenities. We mainly chose this hotel since it is near to the main train station and would definitely choose the same one next time when we are in Lucerne.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shad_0w2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CASCADA Hotel

Property: CASCADA Hotel
Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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