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“Good hotel let down by beds”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #8 of 68 Hotels in Lucerne
Certificate of Excellence
East Garston, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Good hotel let down by beds”
Reviewed October 13, 2013 via mobile

We stayed here for two nights on a rail holiday. It is about 10 minutes walk from the train to the hotel, and about the same from Altstadt where there are plenty of places to eat. There are few eating places in the quiet area around the hotel, but their Bolero restaurant is good, as was the breakfast buffet. Staff were friendly and helpful and the room was fine - with the exception of the linked beds, which were creaky and not very comfortable. This was the only reason this hotel didn't score an easy 4* rating.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MB58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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883 reviews from our community

Traveler rating
    458
    335
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delhi
Level Contributor
94 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 10, 2013

extremely peaceful hotel, good connectivity, helpful staff with a decent restaurant, location is great ,,,near to railway station, just 5 min walking distance, and near to monuments like transport museum and torture house. good value for money, though room service was bit expensive

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chaprana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, October 16, 2013
Dear Chaprana

It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts.

We are looking forward to welcome you another time at CASCADA.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 5, 2013

We stayed for two nights in this hotel and I cannot fault it! We had a spacious and clean family room which was well equipped including free wifi and a Nespresso machine . Nice touches were the complimentary bottled water, fresh fruit and heart shaped biscuits left on our beds. There was a good selection at breakfast and the food in Bolero was so good that we ate there two nights in a row ! Reception staff were very helpful and friendly. It was my birthday on the day we checked out and I received a card and a pot of home made jam from the staff.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresaink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, October 16, 2013
Dear Teresaink

Thank you very much for your great comment. We are glad to hear you and your family enjoyed your stay at our hotel. In our Deluxe rooms/Family rooms we offer special amenities like a Nespresso machine, botteled water and fresh fruits.

We hope you had a safe journey home and we would be pleased to welcome you with your family again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 3, 2013

this is my second stay in hotel cascada..amazing location, very helful front desk staff.. especially Barbara Hasler and Corrine Haari..very cooperative and patient .they actually explained all places to go and how to get around luzern. renovated rooms.. neat and comfortable. good break fast spread.big rooms..highly recommended for tourists.walking distance from main station

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naaim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, October 16, 2013
Dear Naaim N

We are delighted that you enjoyed your stay at CASCADA. Your review on TripAdivsor is also a great motivation for us and we have forwarded your feedback to the two staff members you have mentioned.

We would be pleased to welcome you again and hope you had a safe journey home.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
3 reviews
Reviewed September 30, 2013

The hotel was absolutely excellent, business oriented in the best sense of the word - great wi-fi, Nespresso machines in the rooms, complimentary water bottles, shoe-polishing machines, etc. The reception staff were extremely helpful and ready with recommendations, and the adjoining restaurant, Bolero, is top-notch. The rooms are well designed, quiet and very comfortable. Regarding location, I wouldn't think twice - there are restaurants, cafés and supermarkets nearby, and the historic center is just five minutes from the hotel. We also took advantage of the free bikes and took a ride around Lake Lucerne, which was fantastic. I would definitely return to this hotel, it's great value for money in Switzerland and offers excellent service and facilities.

Room Tip: Ask for a room facing the courtyard, which are quieter
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmordetzki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, October 1, 2013
Dear dmordetzki

It seems like you have enjoyed your stay at Lucerne and at CASCADA hotel. We would like to thank you for your great feedback on TripAdvisor. We are happy, we could contribute with our service and amenities to your fabulous stay.

We would be pleased to welcome you again soon and hope you had a safe journey home.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanpur, India
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 19, 2013

Very pricy hotel, and not a good value for money.
Would have rather stayed near the lake/ river facing hotels , near the chapel bridge.

Bed Sheets had hole in them
bed made a lot of noise and the bed sheets under which we sleep are horrible, they need to be softer, they were not good

staff was friendly and helpful :)

the main thing is " NOT VALUE FOR MONEY
rooms are small

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badnaamkulfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, September 26, 2013
Dear guest

Thank you very much for your appreciated review and your kind feedback in regards of our service.
We are very sorry about the fact, you had a hole in the bed sheet. We transmitted this directly to our colleague who is in charge of the housekeeping.

We are very interested in improving our service and quality and thank you for your feedback. We hope, to welcome you another time in our hotel!

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 9, 2013

Nice hotel very near to the center (10 min walk). In my reservation i asked for a parking spot, and everything was ok. They even cleaned the front window the morning of my departure. Room was big (3 persons) and very clean.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Calleb63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, September 17, 2013
Dear Calleb63

Thank you very much for your feedback on TripAdvisor. We are pleased when you enjoyed your stay at hotel CASCADA.

We hope you had a pleasant journey back, and we are looking forward to welcome you again in Lucerne and at our hotel.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CASCADA Hotel

Property: CASCADA Hotel
Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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