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“Excellent hotel”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed October 5, 2013

We stayed for two nights in this hotel and I cannot fault it! We had a spacious and clean family room which was well equipped including free wifi and a Nespresso machine . Nice touches were the complimentary bottled water, fresh fruit and heart shaped biscuits left on our beds. There was a good selection at breakfast and the food in Bolero was so good that we ate there two nights in a row ! Reception staff were very helpful and friendly. It was my birthday on the day we checked out and I received a card and a pot of home made jam from the staff.

  • Stayed: September 2013, traveled with family
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Thank Teresaink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded October 16, 2013

Dear Teresaink

Thank you very much for your great comment. We are glad to hear you and your family enjoyed your stay at our hotel. In our Deluxe rooms/Family rooms we offer special amenities like a Nespresso machine, botteled water and fresh fruits.

We hope you had a safe journey home and we would be pleased to welcome you with your family again soon.

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Reviewed October 3, 2013

this is my second stay in hotel cascada..amazing location, very helful front desk staff.. especially Barbara Hasler and Corrine Haari..very cooperative and patient .they actually explained all places to go and how to get around luzern. renovated rooms.. neat and comfortable. good break fast spread.big rooms..highly recommended for tourists.walking distance from main station

  • Stayed: September 2013, traveled with family
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1  Thank Naaim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded October 16, 2013

Dear Naaim N

We are delighted that you enjoyed your stay at CASCADA. Your review on TripAdivsor is also a great motivation for us and we have forwarded your feedback to the two staff members you have mentioned.

We would be pleased to welcome you again and hope you had a safe journey home.

Best regards

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Reviewed September 30, 2013

The hotel was absolutely excellent, business oriented in the best sense of the word - great wi-fi, Nespresso machines in the rooms, complimentary water bottles, shoe-polishing machines, etc. The reception staff were extremely helpful and ready with recommendations, and the adjoining restaurant, Bolero, is top-notch. The rooms are well designed, quiet and very comfortable. Regarding location, I wouldn't think twice - there are restaurants, cafés and supermarkets nearby, and the historic center is just five minutes from the hotel. We also took advantage of the free bikes and took a ride around Lake Lucerne, which was fantastic. I would definitely return to this hotel, it's great value for money in Switzerland and offers excellent service and facilities.

Room Tip: Ask for a room facing the courtyard, which are quieter
  • Stayed: September 2013, traveled as a couple
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Thank dmordetzki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded October 1, 2013

Dear dmordetzki

It seems like you have enjoyed your stay at Lucerne and at CASCADA hotel. We would like to thank you for your great feedback on TripAdvisor. We are happy, we could contribute with our service and amenities to your fabulous stay.

We would be pleased to welcome you again soon and hope you had a safe journey home.

Warm regards

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Reviewed September 19, 2013

Very pricy hotel, and not a good value for money.
Would have rather stayed near the lake/ river facing hotels , near the chapel bridge.

Bed Sheets had hole in them
bed made a lot of noise and the bed sheets under which we sleep are horrible, they need to be softer, they were not good

staff was friendly and helpful :)

the main thing is " NOT VALUE FOR MONEY
rooms are small

  • Stayed: September 2013, traveled as a couple
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Thank badnaamkulfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded September 26, 2013

Dear guest

Thank you very much for your appreciated review and your kind feedback in regards of our service.
We are very sorry about the fact, you had a hole in the bed sheet. We transmitted this directly to our colleague who is in charge of the housekeeping.

We are very interested in improving our service and quality and thank you for your feedback. We hope, to welcome you another time in our hotel!

Best regards

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Reviewed September 9, 2013

Nice hotel very near to the center (10 min walk). In my reservation i asked for a parking spot, and everything was ok. They even cleaned the front window the morning of my departure. Room was big (3 persons) and very clean.

  • Stayed: August 2013, traveled with family
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2  Thank Calleb63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded September 17, 2013

Dear Calleb63

Thank you very much for your feedback on TripAdvisor. We are pleased when you enjoyed your stay at hotel CASCADA.

We hope you had a pleasant journey back, and we are looking forward to welcome you again in Lucerne and at our hotel.

Best regards

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Reviewed September 6, 2013

This is one stylish hotel near the station. Very convenient. Our deluxe double room had very stylish furniture and a coffee machine. There's a sofa that can be converted into a double bed for children. The only complain was that all the glass and cups were not washed at all during our stay of 2 nights and rubbish was not thrown away. I was not sure if the cleaner just forgot to do that or what.

Room Tip: Deluxe Double room can hv 2 extra beds for children. Great value for family
  • Stayed: August 2013, traveled with family
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Thank Chiccathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded September 7, 2013

Dear Chiccathy

Thank you very much for your great review. We are delighted to hear you and your family had a pleasant stay at hotel CASCADA.

The not washed glass/cups you mentioned is definitely not our standard and we already informed our Housekeeping Manager. We really apologize for this bad service.

We are looing forward to welcome you another time at CASCADA.

Kindest regards

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Reviewed September 3, 2013

Hotel Cascada is a short 10 min stroll from the train station. It's quiet and the staff are friendly. Our room faced the train tracks but it was very quiet and we did not hear the trains in the night. Very comfortable bed and spacious room. The selection at breakfast was extensive and included made to order scrambled eggs!
The on site restaurant, Bolero is very nice. It was very busy the night we dined here and there were lots of locals too.

  • Stayed: May 2013, traveled as a couple
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1  Thank westraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektionCASCADA, Manager at CASCADA Hotel, responded to this reviewResponded September 6, 2013

Dear westtraveler

Thank you very much for your great and informative review. We are delighted to hear you enjoyed your stay at our hotel.

It would be a great pleasure to welcome you back again soon.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range: $180 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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