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“Great Location with helpful staff but slightly expensive”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 66 Hotels in Lucerne
Certificate of Excellence
Reviewed June 5, 2013

I stayed in this hotel for 2 nights with my mother.
We arrived at the hotel and since the chekin was at 2.00 - Our Rooms were not ready.
We had to wait for aome time and were then handed over the keys to the room.
Staff also enquired about our plans for the day and handed over the maps and directions to visit the Old Town. Also helped us with the timetable for the boat schedules and trains.
The room was large enough with all the required amenities
Breakfast was included in our bookings. The breakfast was a wide variety- including Eggs of our choice, different croissants, Rosty, fruits, cereals, etc
The best part is the location- It is 5-10 mins walking distance frm Luzerne station and the Boat station.
Also the Old town is at a walking distance of 15 mins allowing you to tour arond the Old town conveniently
Overall a good stay if you are not looking for a budget stay

  • Stayed: July 2012, traveled with family
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Thank priyanka p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASCADA_11, Manager at CASCADA Hotel, responded to this reviewResponded July 27, 2013

Dear Priyankaparvat

We really appreciate your good feedback on TripAdvisor and we are happy, that you and your mother enjoyed your stay in our hotel.

We are already looking forward to welcoming you the next time.

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 - 541 of 977 reviews

Reviewed May 29, 2013

The Hotel is in a nice location, a very safe neighborhood. it appears to have recently remodeled and our room was spotless, had a very functional bathroom .The bas was very busy and comfortable and the breakfast buffet was excellent. The front desk attendants were very helpful. They deserve their four stars. each room haa different swiss waterfall with full size picture on the room walls

  • Stayed: May 2013, traveled as a couple
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1  Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

Room is clean, break fast is very good. Receptionist is very friendly. Location is also good, within 10 minutes walk to the railway station. The only thing I don't like is that the hotel seems to be newly renovated, and hence there's a smell in the room...

  • Stayed: May 2013, traveled as a couple
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1  Thank Lynn_est26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013 via mobile

We arrived at around 11am and was given and early check-in.. The room was very huge for the 4 of us.. We are a couple with 2 young kids.. We loved the nespresso machine, complimentary fruits & bottled water.. My kids really love this hotel and rated this as their best hotel during our stay in Switzerland.. All the staff of Cascada are friendly & helpful, including the waitresses during breakfast.. Just right across the hotel is a Kebab kiosk if you are looking for cheap & halal meals.. The supermarket and tourist office is about 7 mins walk from the hotel, towards the train station.. Luzern old town is around 10 to 15 mins walk from the hotel.. Tip top on the Cleanliness of the hotel.. It was drizzling during our 2 nights stay.. There was a huge umbrella provided in our room, which we can use during our stay. This really comes in handy.. Thumbs up to Cascada for being pro-active..

The only negative part is, the wooden flooring is kind of hollow. When the kids run around, seems to be have this noisy echo.. We are just so afraid that the guests beneath us would complain, as its hard to control the kids from running around. We did hear noises from above us during our second day stay but its not that disturbing. However there is no train or traffic noise at all.

The perfect Hotel for us in Luzern. Thank you Cascada..

  • Stayed: May 2013
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Thank KikinY3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

1. I have booked the single bed room directly with the hotel website, so price was less than the other website (Expedia) offered. Other advantage of booking directly is, you will get the 20% reduction of food coupons to use in the Bolero restaurant.
2. The location is closer to Lucerne train station (not more than 7 mins to reach from the station), fortunately there was no noise heard from the trains inside this property.
3. The room I have booked was, single bed one, which was smaller in size for the price (I felt like I was in the hotel room in Japan). For this price, I would have got better room in the middle east or in the USA. The room has got all the basic amenities, with a small bathroom (smaller than what other European hotels offered).
4. The rooms aren't well sound proofed, can hear TV sound from other room and noise while someone walking on the corridor.
5.The morning breakfast buffet has regular cold cuts, breads, cheese and fruit, nothing exciting.
6. If you on business trip and single, this hotel good for the location, otherwise find an alternative hotels in this city.

  • Stayed: May 2013, traveled solo
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Thank MMDSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

We stayed two nights at the Hotel Cascada and had a great experience. We traveled to Lucerne by overnight train and arrived at around 9 in the morning. We anticipated that we would only be able to drop our bags off but were thrilled to find out that our room was ready and we could take a much needed nap and clean up. The staff at the front desk during our stay was friendly, helpful, and courteous. Our room was clean, well appointed, and stylish. The hotel is located very close to both the train station and Lucerne's historic downtown. Even with its proximity to the train station noise was not a problem (we were in a room away from the street so this may have helped).

  • Stayed: May 2013, traveled as a couple
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Thank jandlthay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

The location was perfect! Within walking distance to the train station and town. The staff, especially Bettina were very, very helpful! Free WIFI was a nice surprise! Free breakfast was incredible!!! The only complaint was that the bed was a bit hard.

Room Tip: We had a room with a balcony facing the circle. It was nice to sit and watch the people and traffic...
See more room tips
  • Stayed: April 2013, traveled on business
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Thank PamelaM1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range: $164 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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