I came to stay in this hotel with my old parents and it was very hot day, on asking about air conditioning the receptionist was rude in replying and first did not even offer a simple fan and then on asking again he brought a fan from no where and asked us to pick up from reception at night. Such rude service for such an expensive hotel. Also the furniture in the room has sharp edges and my father got hurt badly and staff had nothing to help. More over the person was not even ready to give simple city information and kept saying I don't know about it you go and aski the information center in train station.
At least after spending so much money some comfort and friendly behavior is expected in return with some basic comforts. But everything was missing and it made our stay in this hotel waste of money. Think twice befor booking.
- Official Description (provided by the hotel):
- Modern Hotel with restaurant is centrally located in a quiet area at the rim of the old city; the staff is multilingual. ... more less
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- Also Known As:
- Best Western Lucerne
- Best Western Rothaus
- Lucerne Best Western