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“Totally unfriendly and rude behavior from staff, i never recommend the hotel.”
Review of Hotel Rothaus

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Hotel Rothaus
Ranked #47 of 68 Hotels in Lucerne
1 review
“Totally unfriendly and rude behavior from staff, i never recommend the hotel.”
Reviewed July 8, 2012

I came to stay in this hotel with my old parents and it was very hot day, on asking about air conditioning the receptionist was rude in replying and first did not even offer a simple fan and then on asking again he brought a fan from no where and asked us to pick up from reception at night. Such rude service for such an expensive hotel. Also the furniture in the room has sharp edges and my father got hurt badly and staff had nothing to help. More over the person was not even ready to give simple city information and kept saying I don't know about it you go and aski the information center in train station.
At least after spending so much money some comfort and friendly behavior is expected in return with some basic comforts. But everything was missing and it made our stay in this hotel waste of money. Think twice befor booking.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nandu20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delhi
Level Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 2, 2012

Place is nice to stay for a very short stay, have good restaurants nearby. This place is walking distance from railyway station, and is also near to many attractions like wooden bridge. Place is ok, staff is also good. Rooms are quite small and bath room are very disappointing. Internet is ok but you cannot rely on that connection. Hotel staff gives you a good information about things to do how to visit tourist attractions and how to reach those places etc. Staff is helping. Break fast is served in common area and have quite a good number of options, but not many for Vegans.

Over all place is good for a small stay.

Room Tip: Rooms towards Road side are good and have nice view.
See more room tips
  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ankur s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed June 27, 2012

Nice location, a short walk from the sights. Parking is difficult to find on the street, though you may get lucky in one of the neighboring streets. The hotel has some arrangements where for 5 CHF you can park for 8hrs..else parking is steep.

Our room was tiny..there was no place for our bags. We had 2 bags and keeping them on the floor would take up all the space and there was nowhere else to keep them either. Room and bathroom was clean, staff quite helpful. Breakfast could have more variety. We travelled in June 2011.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Indygo005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait
Level Contributor
221 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 10, 2012

The hotel is conveniently located just a footsteps from the Old Town and major attrations. The room which we were in was small but clean. Very small Bathroom with a very small tub - need to be very careful not to trip if you are taking a shower
Breakfast was nice. There were some noisy Indians on the same floor creating a havoc, one call to the reception and the receptionist came up and gave them a warning, friendly helpful staff.

Lucerne is very expensive so for the money this is a good choice.


.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 4, 2012

Very small Bathroom with a very small tub - need to be very careful not to trip if you are taking a shower. The alternate is a sitdown - first experience of such a small tub.
Stained toilet., flickering light, generally rundown room.
Asked for a change of room and was told that none were available.
Need to close the window to shut out the street noise - becomes stuffy.
Courteous staff.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jagdish56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lucerne hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2012 via mobile

Location is good and bad. Vehicle noises from the street below and main road clearly heard since window has to be kept open to give ventilation in the room. The row of rooms across from us kept their door open to get air inside the rooms.

Some people never sleep and stay out on streets talking all late hours to 4am and this can be heard from our room. We stayed on the 4th floor of the main entrance side of the hotel.

Very near to all interesting points of the old city just by walking.

Toilet room has hole from the inside bottom of the door. Toilet bowl stains everytime even after they clean. Uncomfortable bed. Tv poorly mounted have to stay standing to see. Furnishing improvement a must. Bed frame had holes too.

Along with the toilet problem we complained about the busted bulbs in the entrance of our room and toilet. Someone arrived quickly to address this issue and got lights.

Staffs friendly and well trained.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chickobabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2012 via mobile

When we checked in no one was at the front desk. We found the front desk clerk in the bar, and she reluctantly came to check us in. Although her English was good, she was abrupt, rude and did not want to answer any questions. On several other occasions no one was at the desk, and we had to continually go to the bar to find someone to help us.

The rooms are very clean. The breakfast was good. However, the bath tubs are a living nightmare--multi level and incredibly small. Another positive, it is located very close to the lake and other attractions in Lucerne.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fbandersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rothaus

Property: Hotel Rothaus
Address: Klosterstrasse 4-6, Lucerne 6003, Switzerland (Formerly BEST WESTERN Hotel Rothaus)
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #47 of 68 Hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Rothaus 3*
Number of rooms: 48
Official Description (provided by the hotel):
Modern Hotel with restaurant is centrally located in a quiet area at the rim of the old city; the staff is multilingual. ... more   less 
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Also Known As:
Best Western Lucerne
Best Western Rothaus
Lucerne Best Western

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