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“I need another star for this one!”

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Art Deco Hotel Montana Luzern
Ranked #3 of 68 Hotels in Lucerne
Colchester, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“I need another star for this one!”
Reviewed July 20, 2013

I need to go to 6 stars! This is our second stay at this Hotel (we booked through Inghams) and the first thing the desk staff said to us was "Welcome back". A really good start. We checked in and when shown the room the comment was "Surprise - you have been upgraded to a superior room". A lovely room at that.

A lovely hotel overlooking the lake with balcony.

The staff here are really lovely and always most helpful. The accommodation is great and all we could expect.

As we travelled with Inghams we were booked in for Half board. Breakfasts are to die for - self service with a great range of choice in a dining room outdoors. Dinner for Half \board guests is from a set menu with two starters a choice from three mains and a dessert. The food is lovely.
One very slight criticism is that when the dining room is heavily booked (with probably some non-resident guests) delays between courses could get extended but in this lovely atmosphere and food worth waiting for who cares!

Two particular members of staff stand out for comment as being extra helpful namely Lisa on the front desk and Karin ( a trainee) in the dining room. Both went out of their way to make us welcome although all staff were fine without exception.

WE were fortunate with the weather. Hot to very hot for a week. Although the hotel does not have air con in bedrooms, fans are available for each room and the type of building construction makes for some cooling effect.

All in all a wonderful holiday made special by the hotel staff. We hope to return.

Room Tip: Choose a lake facing room higher up the better
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank TheLodger77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 21, 2013
Dear Montana guest

Thank you so much for your pleasant feedback on TripAdvisor and it is great to read that you had another enjoyable stay in our hotel.

One of the highlight of your double rooms superior are the generously laid out bathrooms facing the lake, feature a balcony and a free-standing bathtub with uninhibited views of the mountains.

Your comment on TripAdivor is also a great motivation for us and we have forwarded your feedback to all the departments and particularly to the two staff members who you have mentioned.

We hope you had a safe journey back and it would be great to welcome you again soon.

Warm regards

Your Montana team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,811 reviews from our community

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  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (371)
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

My wife and I spent five nights here in March to celebrate our fortieth wedding anniversary. On the great day itself the hotel staff strewed our bed, bathroom and living spaces with rose petals when making up the room while we were out, which was a lovely surprise when we came back from a day out. We were allocated a lovely room, it was very well heated throughout some very cold weather, the staff could not do enough for us during our stay, and the breakfasts and a celebratory dinner were superb. We plan to revisit this hotel in spring, summer and autumn as well, we loved it so much. The lake views it provides are stunning and Lucerne is a good base from which to visit other Swiss cities. Our one criticism is that the in-room iPod dock never worked properly but I'm sure that could be fixed given time. A five-star experience, even out-of-season.

Room Tip: You always get what you pay for. We requested a superior lake view room, and the one we were given h...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 15, 2013
Dear Eric S

Thank you very much for sharing your valuable thoughts and for your recent stay at the Hotel Montana.

We are delighted to learn that you thoroughly enjoyed your stay with us.

It was a great pleasure to have you staying with us and we truly hope to welcome you back at the Montana in the near future.

Best regards

Your Montana team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hasselt, Belgium
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2013

We stayed at this hotel for 5 nights. When we arrived, a very friendly receptionist helped us. We were happy to hear, they gave us a free room upgrade. The room and bathroom was very clean, and nicely decorated. They also spent a lot of energy to keep the room clean at all times. The personel was very helpful and friendly. Beside the room and the location one of the best things of the hotel was the breakfast. You could sit outside with a wonderful view over the lake eating a large selection of fresh fruits, _crispy_ bacon and other tasty, fresh products.
We recommend this hotel to everybody visiting the city!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ehubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 15, 2013
Dear ehubo

It seems like you have enjoyed your stay in Lucerne. We are happy that we could contribute with our service and amenities to your fabulous stay.

It would be a great pleasure to welcome you back again soon.

Warm regards

Your Montana team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 5, 2013

We celebrated our 25th wedding anniversary here for four days and there was a lovely chilled bottle of fizz for us to enjoy.If you are an Art Deco fan like me you will love all the details and the spledour of this hotel. The food is fantastic and the staff were friendly and helpful. The views over the lake were just stunning and we were fortunate with sunny weather which was perfect when enjoying a cocktail at the terrace bar.
On Thursday nights they have amazing jazz.

Room Tip: You must have a lake view room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 63Missmarple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 15, 2013
Dear 63Missmarple

It is a real pleasure to read your feedback on TripAdvisor and we are happy that you enjoyed your stay with us.

5 times a week we have live music in our hotel and on Thursday night we have the famous JamSession in our Louis Bar.

It would be great to welcome you again soon.

Best wishes

Your Montana team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valenia, CA
2 reviews
Reviewed July 4, 2013

The Hotel Montana sits on a high vantage point overlooking beautiful Lake Lucerne. There is a funicular elevator that transports guests down the hill to lake level - and back. As the name implies, the hotel is nicely done in Art Deco style. We enjoyed the bar with a view and live piano. Service was great with on exception: when we decided at 5pm that we wanted to dine in the hotel restaurant, we found the restaurant was sold out for the night and there were no tables held for guests. That meant a long walk (or taxi) into town to find a restaurant. I think a top hotel would have made room.

I've stayed at the hotel a few times in the last 10 years. Overall, nice hotel, nice people, great view. Not sure how many times more I'll pay the rate, but I didn't mind paying it for a couple nights while on vacation. I should note the staff upgraded us to a "penthouse spa" room which was unexpected but appreciated and helped mitigate the rate angst.

Room Tip: If you're interested in the view, go for the lakeside rooms but recognize you will pay more.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BW-LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 15, 2013
Dear BW-LA

We are delighted that you had a nice stay at the Montana and we would like to thank you that you wrote you experience about your stay on TripAdvisor.

The view from the rooms which are facing the lakeside is incredible and you are even able to enjoy the view from the Scala Restaurant, the Louis Bar or from the Lake View Lounge..

We totally can understand your annoyance regarding the table. We have informed our F&B Manager and we apologize for this happening.

It would be great to welcome you again soon.

Kindest regards

Your Montana team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 2, 2013

This a large traditional hotel in an excellent location. Refurbished and well maintained. Rooms well appointed, lovely staff. We had a delicious lunch on the terrace overlooking the lake, but the restaurant was full in the evening - recommend booking when making room reservation. Lovely beds and bedding. Lucerne was very busy during the day but quite peaceful in the evening. The view from the hotel is amazing.

Room Tip: Book a room overlooking the lake.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Silverhighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 2, 2013
Dear JuneHills

We really appreciate your great feedback on TripAdvisor and we are glad, that you enjoyed the Montana experience.

Our Scala Restaurant is very outstanding and from the restaurant and the terrace you enjoy a pictures view from there.

It would be great to welcome you again soon at the Montana.

Best regards

Your Montana team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venetia
Level 6 Contributor
236 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed July 1, 2013

I have stayed at many upscale hotels but the Montana is really at step ahead of most. It has a great setting,, the grounds and facility are excellent and very well kept. The furnishings are very nice and the rooms very nicely decorated. The staff really make this a nice stay and their concierge "Boris" may be one of the best I have every met. Boris not only knew the city and region off the top of his head, he called ahead and made all of our arrangements and reservations, gave us the specific itineraries, and detailed maps. The only thing I would change is strictly a regional preference. I would like a top sheet on my bed, which the staff supplied in a few minutes, but seems that European hotels have done away with. I highly recommend the Montana. I forgot one of the most important things, that is the view from your room. WOW, the lake, the mountains, the city lights.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zepaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirektorMontana, Sales & Marketing at Art Deco Hotel Montana Luzern, responded to this review, July 1, 2013
Dear zepaman

It was a pleasure for us to read your great detailed feedback about your stay in our hotel and it seems like you had a great time. Thank you very much for sharing your impressions on TripAdvisor.

We would be pleased to welcome you again soon.

Kindest regards

Your Montana team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Deco Hotel Montana Luzern

Property: Art Deco Hotel Montana Luzern
Address: Adligenswilerstrasse 22, Lucerne 6006, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lucerne
#3 Romantic Hotel in Lucerne
#3 Luxury Hotel in Lucerne
#3 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Art Deco Hotel Montana Luzern 4.5*
Number of rooms: 66
Official Description (provided by the hotel):
Appealing Art Deco-style Hotel located on a hill overlooking Lake Lucerne. The epitome of outstanding hotel management, individuality and joie de vivre. With fantastic views across Lake Lucerne towards the central Swiss Alps, the hotel is in a peaceful location, yet still only a few steps away from Lucerne's picturesque old town. ... more   less 
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Also Known As:
Art Deco Lucerne

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