This is a quaint hotel located very close to the Old Town and to the Chapel Bridge. The rooms are very clean and comfortable and are decorated in a style appropriate to the period of the hotel. The room was very hot (it was cold outside) and there were no controls so I found it quite uncomfortable. The beds were very soft and the pillow very, very soft! If you like a soft bed it would be great for you. Breakfast is adequate but not up to the standard of other hotels we had stayed at in Switzerland. It is quite close to the railway station for connections to other destinations.
I travelled with my elderly mother who is not very mobile. When we arrived we had taken a taxi from the train station (which offered a fabulous reduced mobility service to its passengers at no cost) to the hotel. The taxi driver was very polite and helpful, taking our bags into the hotel reception for us. The reception area is not very big and we were the only people in there, but there was not even a glance up from the front desk to acknowledge our presence let alone a friendly hello. I didn’t think they were even going to greet us but finally, only when I got to the front desk and spoke to them did we get a greeting from the staff. I found this to be quite rude and not the friendly welcome we had encountered at other hotels throughout Switzerland.
We chose the hotel because of its central location so that my mother would be able to see something of beautiful Lucerne. After checking in I went out for a walk around to get my bearings and discovered that she might be able to see a couple of the sights but would be quite limited. I went back into the hotel to enquire if they had a wheelchair that we could borrow for one day. The reaction I got from the reception staff was one of amazement and bewilderment. I assumed they did not understand my English so I described what I was looking for. They had understood my request but one would think I had requested something unobtainable on this earth. This was the 4th hotel of our trip and I have to say that the negative reaction and begrudging attitude of the front desk staff was a complete surprise to me. Other hotels had gone out of their way to locate a wheelchair for us (I have discovered that wheelchairs are not part of the service they offer in Europe unlike other parts of the globe) but this reaction was bordering on being quite rude. I made some suggestions as to the type of place that might rent out a wheelchair for a day but was met with a firm ‘No, we don’t do this in Switzerland’. Having already done it 4 times I knew better so persisted. Eventually one was located and the problem was solved but not without a lot of ‘attitude’ from the front desk staff. I thought the front desk was there to assist its customers and was the ‘first impression’ they got of the hotel. They failed on all counts in this respect.
Although a nice hotel, I would not stay here again. It was expensive, unfriendly, and unhelpful. I could have easily found somewhere cheaper where we were made to feel welcome and where our stay was important to them.
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- Also Known As:
- Romantik Hotel Lucerne