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“Great Mexican Food”
Review of Pacifico

Pacifico
Ranked #35 of 486 Restaurants in Lucerne
Price range: $20 - $26
Cuisines: South American
More restaurant details
Restaurant details
Good for: Bar scene, Large groups
Dining options: Dinner, Late Night, Reservations
Description: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a stunning ambience. The Pacifico's celebrated cocktails and margaritas are highly recommended before and after a meal. In summer our terrace is open too. Bienvenidos!
Reviewed May 11, 2016 via mobile

We have been all over Europe and it's hard to find decent Mexican food. Then we happened on Pacifico & the angels sang! Absolutely the best Mexican food we have had anywhere in Europe.

The fajitas are great. (So good we got them 2 nights in a row!) The staff is wonderful & the ambiance fantastic. If you are in Lucerne, definitely give this place a try.

Date of visit: May 2016
1  Thank BigDaveHB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded May 19, 2016

Dear BigDaveHB

Thank you so much for your wonderful feedback. We are very pleased that you took the time to write us. We are delighted that we could impress you with our food quality and service and hope to welcome you soon again!

Best regards,

Sheila
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (927)
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198 - 202 of 927 reviews

Reviewed May 3, 2016

Good food but becomes very loud on weekend nights. Only open in the evening and run by outside company rather than hotel. Service not as good as hotel restaurant staff!

Date of visit: May 2016
Thank Helen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded May 19, 2016

Dear Helen B

We would like to thank you for your visit at our Pacifico and for your feedback. Every Friday and Saturday a DJ plays music at our Pacifico. Our opening hours are from Monday to Thursday from 11.30 am until 00.30 am, Friday and Saturday form 11.30 am till 02.30 am and Sunday from 5 pm till 11.30 pm.

We hope to welcoming you soon back at our Pacifico!

Best regards,

Sheila
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2016 via mobile

We had a team meeting at the venue. Food was good, serving was friendly but techno music boomed from the speakers all evening. You could barely hear the person next to you. Despite repeated requests to turn it down, the music stayed just as loud and annoying. At least they could have used some Latino music. Bottom line: ok dining on your own but not for a conversation. Oh, the margaritas were drowning in ice. Expensive ice at fr. 11!

Date of visit: April 2016
Thank Gogu-Lulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded May 24, 2016

Dear Gogu-Lulu

We would like to thank you for your visit at our Pacifico and for your feedback. We are glad that you enjoyed our food quality and service. The more we regret, that the volume of our music did not match your expectations. We are trying to adjust the music volume to the preferences of our guests every day. We are very sorry that at your table we did not succeeded. Your advice regarding our margaritas we will share with our food and beverage department, as it is our goal to improve our quality constantly.

Once again, we thank you for your honest words and hope to welcome you again in one of our hotels or restaurants!

Best regards,

Sheila
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2016 via mobile

We came for the Tex-Mex (based upon the Renaissance Hotel recommendation). We got the burgers (based upon a Trip Adviser recommendation). Lots of food (quantity) and the burgers weren't bad (although the fries were forgettable), but the service was horrible. Every time we needed anything, we had to literally chase down the wait staff and they brought us what we requested about half of the time. They are woefully understaffed, so it is management's fault, not the wait staff. When we mentioned the wait to the manager, she said it was our fault because we were in a hurry. I would never recommend this restaurant. I gave it 2 stars only because the burger was pretty good. Everything else was lacking.

Date of visit: April 2016
Thank TheOranges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded April 29, 2016

Dear TheOranges

We would like to thank you for your visit at our Restaurant Pacifico and for your feedback. We assure you to take your valuable feedback seriously. It helps us to improve our grade of friendliness and to scrutinize our standard procedures. We reassure you that our operating philosophy is an attentive and friendly service and your experience did not correspond with our culture.

We offer our sincere apologies and hope you grant us another chance in order to convince you of our good service standard!

Best regards,

Sheila
Quality Management

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Reviewed March 30, 2016 via mobile

After having been in Europe for 2 months already and having my share of terrible Mexican, I was hesitant to try this place out. However, it was so conveniently located next to our hotel so we figured we might as well. We started off with margaritas, which were actually very good! I got strawberry frozen and my mother got the classic. They were only €11 and decently strong, which I feel is a great deal for Switzerland! Their drink menu had a lot of similarly priced, yummy looking cocktails on it. As for food, we started off with chips & salsa. The chips were a bit oily and unsalted; however, you could definitely tell they'd just been made, which is a good indication of the quality of food here! I ordered the Mexican Street City Salad, and while the chicken on it wasn't anything special, the dressing was very good and there were the most delicious herbed croutons in it! Also, the portion sizes were very generous. The price also wasn't horrible in Switzerland terms (~€23). The atmosphere was different from what I'm used to in Mexican restaurants- it had almost a club-like vibe with popular American songs playing on the speakers and waiters dressed in suits. I personally liked it though, it felt hip! I'd give the drinks a 4 and the food a 3

Date of visit: March 2016
Thank Z949CLamandab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded March 31, 2016

Dear Amanda B

Thank you for your detailed and interesting review about your experience at our Pacifico. We are happy that we could convince you with our service, food quality and our Cocktails.

All the best to you and we really hope to welcome you again by your next trip to Switzerland!

Best regards,

Sheila
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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