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“Nice hotel in a bad location” 4 of 5 bubbles
Review of Novotel Geneve Centre

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Novotel Geneve Centre
Ranked #43 of 106 Hotels in Geneva
GreenLeadersBronze level
Thessaloniki, Greece
Level Contributor
87 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Nice hotel in a bad location”
4 of 5 bubbles Reviewed September 10, 2013

The hotel is close to the central station and close to the red light district.So be prepared to see everyday all day and all night prostitutes and drug dealers. In fact from our room window we saw the same drug dealer everyday at the same spot doing his "busιness". That's the major problem with this hotel especially if you are travelling with young children. On the other hand the room we got was a superior room ,spacious and clean. The reception stuff was service minded and they gave us the room earlier than they supposed to (at 11.30). The breakfast was good but not over the top like other novotel hotels in Switzerland we visited in the past (like Zurich for example). There were english speaking channels(bbc,itv) tuned in tv and not only the swiss ones.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank georgios123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, September 18, 2013
Dear Guest,
We thank you for posting this comment. It is true that the neighborhood located nearby can be visually unnerving but for your comfort we have a private security officer inside our hotel and we continuously work with the local authorities in order for your safety and security to be insured. Then, luckily, depending on the choice of itinerary, it is fully possible to completely avoid any unpleasantness in the streets, always feel free to ask our staff for the best way to navigate our city. We hope to have the pleasure of welcoming you again soon.
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1,199 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Paris
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

We arrived in Geneva after a long drive from Frankfurt. Great reception staff and we were upgraded to a room with free wifi and mini bar etc which was a bonus! The room was very nice. Clean and well presented. Bed was comofrtable. Nice coffee machine with pods in the room. The breakfast in the morning was really nice too. Overall for the price we paid for this one night stay was a great value hotel as many in Geneva are expensive. A minor problem was that the room had a jacuzzi style bath that did not work. This didnt spoil our stay but it had obviously not been working for a while because when we mentioned it the receptoinist was already aware. The other small thing is that we had a land rover car which was too tall for their car park which was such a shame because it is located next to the hotel and is secure. So we had to hang around outside the hotel for about half hour waiting for someone to move on with their car so we could park outside the hotel. The hotel is ideally situated to walk within five minutes to lake Geneva which was fantastic. We had a great stay all in all.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dbyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, September 3, 2013
Dear Guest,
We are glad to read that you enjoyed your stay with us. Should your car be slightly too high for our car-park gate feel free to report the issue to front desk as they can point out another safe nearby parking lot that can be accessed by larger vehicles. We thank you for taking the time to post this comment and we hope to have the opportunity of welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 26, 2013

Stayed for one night in July '13 .... Arrived at the hotel around 10am on a Saturday and there was, shall we say, 'signs of a vibrant nightlife' on some of the street corners and as the sun set, things got more 'vibrant' !!!

The hotel it self was quite good, check in staff were very helpful and offered us free public transport tickets so we could kill time while our rooms were made ready ..... we were early, to be fair. The lobby is actually below street level, so make sure you get assistance with your bags.

My friend and I were both paying the same rate, yet the room he got would've been double the size of mine, which was a bit disappointing. My room overlooked the 'vibrant' street, but the excellent double glazing meant little of the noise from the street could be heard. My friend's larger room overlooked the air conditioning units ..... I suspect the double glazing benefited him too.

The room was in excellent condition, VERY clean and everything worked as it should however the TV was a tad on the small side. The bathroom was huge by comparison to my room and it was 'hospital' clean with all of the amenities one would expect.

Room service menu was limited, but based on one meal, the quality was very good and the portions size was more than adequate.

All in all, a very good hotel, but not sure the area will be to everyone's liking.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RSL_1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, August 27, 2013
Dear Guest,
We thank you for posting this comment. We are glad to read that the fineness of our hotel was part of the quality of your stay though we fully understand that the overall look of the nearby neighborhood can appear a tad daunting; nevertheless as we are in constant contact with the local authority we are glad to confirm that our number one priority are your safety and security. We are looking forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

We stayed with family for 1N in the final leg of our Europe Tour. This is a excellent hotel approx. 7 minutes walk from the Train and Tram station. The way is like a Red Light Area, feeling awkward when walking with family. The reception is at a lower level, at the entrance have a "SNAIL" paced self operated lift to carry the luggage down...no staff to help and there is a warning sign to "keep the luggage safe" at the entrance...all this made us a little concerned... The staff (Sophie) were friendly and as is the norm with Geneva hotels provided us with Free Pass for Bus/Train/Tram/Boat during our stay in Geneva. Rooms are spacious with 2 Queen beds, complimentary SPA, B.Fast included in the rate. A lot of restaurants catering to all tastes including Indian ' Gandhi' are located nearby. Hotel allowed us for a late check out but with a charge of CHF50 extra till 5pm. Breakfast was good in a spacious dining hall. The facility of printer along with Computer in the lobby made it helpful to do the necessary travel bookings etc. Also X-box play area was popular with our children. Overall nice hotel...look forward to come back on our next visit.

Room Tip: There is no view from our room,,, only the top of A/c units of the next buildings. Lift has to be op...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank murali r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, August 27, 2013
Dear Guest,
We are glad to notice that the congeniality and professionalism of our staff was an important part of your stay in our city. We thank you for taking some time to post this comment and we hope to have the pleasure to welcome on your next European tour.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

A one night stay for business, but with family along as well, so chose the hotel for price and availability of family rooms (basically two queen size beds).

Driving in from two weeks in the mountains of Graubunden was a bit of a shock; other reviews had mentioned the red-light location, but it was the people hanging around on street corners that were most worrying. Luckily, the hotel has a secure underground carpark, so we could unload bags away from prying eyes.

Inside, all was very Novotel, but some good touches and the room was actually ok, if a bit tight for four people.

Breakfast was pretty good, with a wide range of fresh items and enough space, even at a busy time.

After the initial shock of the surroundings, we (including 2 children) walked to the other side of the lake for dinner - and that direction (along the Rue de Paquis itself) took us away from the main red light area, past restaurants etc. and felt ok, even at night.

Overall, the stay ended up better than expected, but I suspect that I would chose somewhere else if not on a budget.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank doorstomanual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, August 27, 2013
Dear Guest,
We thank you for taking some time in order to post this comment. We are conscious that the nearby neighborhood can mete out some torments in terms of visual comfort but we are glad to see that you noticed that your safety and security are our utmost priorities and that all is done to insure them. We hope to have the pleasure of welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, United Kingdom
Level Contributor
224 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

We stayed here on the first night of our holiday. We had a lovely suite plenty of room for 3 people.Staff very helpful , we were even able to go straight to our room although we arrived early about 11am. Hotel close to the lake and they provided us with a Geneve city transport ticket for the duration of our stay. The only downside was the walk the from the railway station along the Rue de Berne , one or two ladies of the night about! Once in the hotel there was no problem at all.
Dinner in the hotel restaurant was very good and not to expensive. As we were travelling as a family we liked the fact that the lifts only worked with the aid of the key card, we felt this stopped some of the local characters just wandering in and up to the rooms.

Room Tip: Go for the suite for the extra space if travelling as a family
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank swissonj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, August 27, 2013
Dear Guest,
We are glad that you noticed the particular attention we give to your safety and security as well as to your comfort. We thank you for taking the time to post this comment and we look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Geneve Centre

Property: Novotel Geneve Centre
Address: rue de Zurich 19, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Geneva
#29 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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