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“Good property, bad neighbourhood and service”

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Novotel Geneve Centre
Ranked #40 of 106 Hotels in Geneva
GreenLeadersBronze level
Reviewed June 18, 2013

We are English speaking and do not know French/Italian/Spanish. We, a family of six people who stayed at the hotel for two nights, all adults. All our interactions were with staff who had English badges on them.

The hotel as such is fantastic property at a central location. The room sizes are luxurious for the price you pay and it is close walk-able to the main train station and to the old town areas. Awkwardly, the hotel as such appears to be located in the middle of a red light zone, but we were not bothered by anyone and did not have any untoward incident.

However, we got a rude shock by the service of the front desk. The check-in time is 2.00 pm and they gave us two rooms by 3.00 pm and one by 3.30 pm. Let alone providing complementary services/rebates for the delays, they did not even apologies, and informed us to have lunch outside and come back later.

We had prepaid the hotel rooms and during check-in were asked to provide a security for 450 CHF for the three rooms. They informed that a card will do, and they will use the card on for a reservation and will not charge or block any amount from the card. So we provided them with a card. The next day, we realised that they have actually debited the amount from our card and when we confronted the front desk, they just brushed off the issue stating that it was a communication misunderstanding. Again, no apologies from them but by this time, we did not expect any. Further the reimbursement of the amount has also been delayed, even after check-out.

The room/bathroom ambiance and comfort is good the price you pay, but unfortunately for us, we were forced to change one room as the bathroom was not properly functioning.

We have stayed at four different locations in Switzerland on this trip. In my view, this hotel has the best comfort and ambience for the price, but I have enjoyed the other hotels and not this one. All-in-all, this hotel has the foundation to be a good hotel, but needs better management and customer relationship. You may try it if you feel that our experience is an exception.

Room Tip: The property is good, just look out for the service.
  • Stayed: June 2013, traveled with family
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Thank Rudhya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 26, 2013

Dear Guest,

We thank you for taking the time to post this review. It seems indeed that some misunderstanding upon check-in prevented you from fully enjoying your time in our property. We are truly sorry about it and we sincerely apologize for the inconvenience you had to go through. Providing a superior service is our goal and our procedures are designed to facilitate your stay and make it more pleasant; certainly, in any quest for excellence there’s always room for improvement. Nevertheless we’re glad to read that you enjoyed our facilities and location. We hope to be able to welcome you again so you can enjoy a better experience.

Catherine Lamotte
General Manager

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464 - 470 of 1,296 reviews

Reviewed June 9, 2013

Novotel Geneve is not your typical business hotel, it actually has some personality and it is quite welcoming. I liked the design of the room and of the bathroom, it just had a good feel to it. I especially liked that the bed sheets had a little bit of color in them and made them more home-like than hotel-impersonal (don't think crazy red, just a little cafe-au-lait mixed w white). For me that was pleasant since I spend so much time in hotels. Sleep quality was also high, comfortable bed and pillows and quiet in the hallways. Rooms are clean. The staff was warm, smiling, pleasant, professional. Location wise I was pleased, central and close to the lake, also has some restaurants close by. I did not spend enough time to go exploring much, but from what I saw, it was all good.

  • Stayed: June 2013, traveled on business
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1  Thank LiviaDrusilla11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 12, 2013

Dear Guest,

It is a true gratification for us to read that our attention to details is noticed and praised. Our team is sincerely dedicated to quality and it’s great reward for us that you outlined it so nicely and precisely. We thank you for taking the time to write this review and hope to have the pleasure of your visit very soon.

Catherine Lamotte
General Manager

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Reviewed June 7, 2013

Can have absolutely no complaints about the hotel itself. Good, friendly and helpful staff, nice clean room, good breakfast. As other reviewers have commented though, it is situated in the red-light district. A bit intimidating I must admit. I'm not sure how commonplace it is but we saw some 'pimps' having a heated argument a few yards away from the entrance at 11am and blood splattered on the street around the corner. Fine if you can handle that kind of thing, but probably not something you want your kids to see.

  • Stayed: May 2013, traveled as a couple
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Thank JohnLennonsGlasses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 12, 2013

Dear Guest,

As in other premium international cities, we have our share of challenges which can, at times, be a bugbear, nevertheless our constant concern with your security and our collaboration with the local law enforcement agencies should set your mind at rest. It is a delight to read that the professionalism of our staff and the quality of our product fully helped you leave your woes behind. We thank you for posting a review and we look forward to your next visit.

Catherine Lamotte
General Manager

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Reviewed June 4, 2013

The hotel facilities are top notch, and it is only a few blocks from the main train station and the lake. There are many dining options within the surrounding blocks, and the staff were very friendly and accommodating. The room was typical Novotel (same decor pretty much anywhere) - neat, clean and modern. The only complaint - and no fault of the hotel - is that some of the surrounding areas are very uncomfortable after dark. There were groups of young immigrants on the corners, smoking pot and drinking - no sign of police. We did not feel safe outside the hotel after dark... But there was no issue during the day, and Geneva is a beautiful city.

  • Stayed: June 2013, traveled with family
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Thank Odin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 12, 2013

Dear Guest,

We thank you for taking the time to post this comment. We know about the potential visual impression given by the nearby neighbourhood, but rest assure that your safety and security are our number one concern; we work hand in hand with the local authority and though their presence might appear discrete their efficiency is testimony to the Swiss reputation for quality and precision. We are happy to notice that you enjoyed our state-of-the-art facilities heightened by the thorough thoughtfulness of our staff. We hope to have the pleasure of welcoming you again soon.

Catherine Lamotte
General Manager

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Reviewed June 4, 2013 via mobile

Have stayed here many times now and think that this is one of the better hotel's in Geneva. Rooms are very clean and tidy also large. Free wifi too which is a great extra. It is near the red light district but don't be put off by that.

  • Stayed: June 2013
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Thank jeffswork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 12, 2013

Dear Guest,

Your review and your continuing patronage are a tribute to the quality of our hotel and we thank you for them. We are glad and looking forward to welcome you again very soon.

Catherine Lamotte
General Manager

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Reviewed May 31, 2013 via mobile

This is in an ideal place for the lake and the station, both within easy walking distance.
Lots of restaurants / eating places in the area.
Rooms comfortable and spacious.
We ate out every night in the Local Swiss restaurant.
Don't be put off by the reviewers saying about the red light district... We saw no hookers or pimps or dope dealers during our stay. We felt very safe walking around the streets no matter where we were in Geneva.
Just enjoy the place!!!

  • Stayed: May 2013
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1  Thank Raptormad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 12, 2013

Dear Guest,

It’s a pleasure to read that we played an important part in your enjoyment of our beautiful city. Indeed, our central location is a key asset of ours, as are the quality of our facilities and the dedication of our staff. We thank you for your review and we look forward to welcoming you again soon.

Catherine Lamotte
General Manager

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Reviewed May 26, 2013

It is a very good hotel,room was spacious.Two double beds,flat screen tv.It is located in Red Light area,which I felt awkward,walking through street with prostitutes on the road.Only one English Channel.Could not get watch news.Breakfast was good.Would not stay there again.It is expensive hotel

  • Stayed: May 2013, traveled as a couple
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Thank Rohil2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this reviewResponded June 4, 2013

Dear Guest,

We thank you for your comment as we notice that you enjoyed your room and its amenities. Of course, we do have several English speaking channels, and we hope that during your next stay you won’t hesitate to contact our staff regarding the use of the television. We do hope for such event to happen soon.

Catherine Lamotte
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Geneve Centre

Address: rue de Zurich 19, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Geneva
#28 Luxury Hotel in Geneva
Price Range: $160 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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