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yersincathy
Lausanne, Switzerland

Good location but terrible rooms

Review of Hotel Excelsior
2.0 of 5 bubblesReviewed Nov 5, 2017
We stayed there Friday night. The hotel location is nice but the rooms were really old looking and frankly, we didn't feel like staying inside. The bathroom door was in bad shape and the overall look REALLY need to be refreshed.
Date of stay: November 2017
Trip type: Traveled as a couple
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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52 - 57 of 374 reviews
Reviewed October 26, 2017 via mobile

Location is excellent - only a few minutes from Lake Geneva

Rooms are clean - WiFi worked well - satellite tv with two English channels which was a bonus while getting ready

Receptionists really helpful

Breakfast included - meat, cheese , pastries , fruit , sausage scrambled and boiled eggs - variety of breads and jams

Good value for Geneva

Date of stay: October 2017
Trip type: Traveled with family
Thank 595patsym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 23, 2017

This hotel could be optimistically described as 'old school.' I had a dated room with a single bed. The room was not air conditioned and the broken window, the only source of relief from the heat, opened to the fairly noisy rue Rousseau. To top it off, the wifi was slow and the connection intermittent, which made work difficult and voice over internet protocol calls impossible. I would recommend that business travellers give this a miss; there are many much better options around the corner.

Room tip: Based on my room, I suggest getting a good room at another hotel.
Date of stay: October 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank John C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 22, 2017

Initially I wanted to write, a fair to good review about the Hotel Excelsior but what happened towards the end of the stay is just totally unacceptable.

Arriving: very good experience, friendly reception and I even got an upgrade to a premium room. Premium because those rooms are renovated but still small as the other rooms.

Evening / returning to the room after work: the receptionist did not understand the questions I have asked her in French. She could answer, when I have repeated questions in English. I perfectly understand that it is not a high-class hotel, but someone could expect that the front desk employees would speak at least the language of the city they are working in.

Night: I have already seen that several guests have complained about the room temperature, while other guests had issues with a room that was too hot, mine was freezing. It was windy and 5 degrees outside and the heating system was off, so it was a rather cold night (even with closed windows - yacks).

Morning / check-out: check-out time is supposed to be 1200. For reasons that I still do not understand, the hotel has decided that this is not valid for me.... while I was in meetings in town, they have given themselves the right to enter my room and squeeze all my personal belongings which I still had in the room, into my travel bag. The hotel did not even take their time to fold my trousers, shirts and other belongings and have just thrown everything in my bag... awesome! When I came back to the hotel, to relax for another hour or two, I was told that my stuff is not in the room anymore. Certainly, they have excused themselves, by saying that they thought that I have already left. It is just extremely difficult to me to understand how can someone think that I am not coming back, if all my stuff was still all over the room? I do not know how many customers just leave and do not pack / take their entire personal belongings with them. Meaning that the excuse, “we thought you already left” is rather insulting and doing any good. Besides the excuses, they offered me, if I would really still needed the room, I could have it until 1200. So they are still putting themselves as they would be generous by giving me what I have already paid for….. At 1200 I wanted to check-out, the front desk person told me that they have already charged my card the day before. Funny is, that they even not gotten this right…. The price for the room was expected to be CHF 217, plus city tax and VAT, the total would be CHF 220.30, unfortunately they have asked the credit card company to charge CHF 230. At this point, everything was too much for me, so I haven’t even argued about the CHF 9.70 they have charged too much.

In a nutshell
Positive was:
- the room upgrade
- room was clean

Room for improvement has:
- the non-French speaking front desk employee in a French speaking area;
- how cold it was during the night – without any working heating system;
- that the hotel has permitted themselves to put their hands in my personal belongings;
- the fact that they have just thrown and squeezed my personal belongings on my travel bag before I was supposed to leave the room
last but not least, that they have overcharged me... 

Date of stay: September 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank As2rH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2017 via mobile

This hotel is in a great location, minutes walk from public transport, restaurants/bars & lake Geneva. Room & bathroom clean and all we needed for a couple of nights. The hotel staff were helpful and friendly. Breakfast is good for free!
Is no more than a 3* but clean and perfect if you want a decent hotel!

Date of stay: September 2017
Trip type: Traveled on business
Thank Karen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2017

The service was very friendly.
The room was great, the TV was cool for taking a break.
I definitely recommend to take the breakfast option.
The only flaw I've detected was on the WiFi connection (keep connecting and disconnecting all the time).
When we were leaving, it appeared they were upgrading it though.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Mike_J_Specter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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