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“Convenient hotel”

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Holiday Inn Express Geneva Airport
Ranked #39 of 106 Hotels in Geneva
Reviewed December 11, 2013

We stayed here at the beginning and end of our trip, using the shuttle to get to and from the airport. It was a fine place to stay. The breakfast was very good. There is free internet access in the room if you fill out a form at the desk to join the IHG hotel group. Or you can use it in the small lobby/bar. There are a couple of good restaurants in walking distance, crossing the highway on an overpass and walking through a residential neighborhood. The young woman at the front desk was very helpful, as they all were, and their English was good.

  • Stayed: October 2013, traveled with family
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Thank Montana013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 28, 2013

A good option if being close to the Geneva airport is a criteria and one is ok with no frills service.

There is a frequent shuttle service between hotel and airport which is quite convenient since the airport terminal also has train station underneath. Bus station is also a walking distance from the hotel. Hence connectivity to the city and outside is not an issue.

If a relaxing luxurious stay is intended, then this will not serve the purpose.

  • Stayed: October 2013, traveled as a couple
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1  Thank HNK_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Very comfortable room and friendly helpful staff. The hotel was within walking distance from the airport and train station. Great idea that they include free tram and bus passes within Geneva. I got a good look around the city. Breakfast could be better.

  • Stayed: October 2013, traveled solo
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Basic hotel close to the airport (20 minutes walk via pedestrian area).
- Room: OK, clean, bed is to soft
- Reception: welcome was OK
- Breakfast: had early flight, so did not have breakfast
- Shuttle: unfriendly driver and it starts only at 5:50, so if you have an earlier flight then 6:50, you have to take a taxi = 20 CHF..., what is not acceptable in my opinion.

  • Stayed: November 2013, traveled on business
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Thank AnonymousSwiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Geneva Airport, responded to this reviewResponded December 13, 2013

Dear AnonymousSwiss,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013 via mobile

For the first time ever (and I spend many nights away in hotels of a similar level) I had a little friend waiting to meet me! In my room last night I found a big insect, something like a cockroach waiting for me on the curtains which then ran around when I put on more lights!! The hotel moved me to another room but, I didn't sleep well wondering if he had friends in my new room as well!! This morning I was told 'this sometimes happens'!!

Stayed: November 2013, traveled on business
2  Thank Koelschsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Geneva Airport, responded to this reviewResponded December 13, 2013

Dear Koelschsimon,

Thank you for taking the time to provide us with your feedback. Please accept our apologies for the incident during your stay. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We will be addressing the matter with the respective departments in order to avoid these unnecessary issues in the future.

Sincerely,


Myrna M
Case Manager
IHGCare

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Reviewed November 27, 2013

Hotel provided card for transportation for free so we can enjoyed with the tram to city and can walk around geneva lake. Also there was a big shopping centre with nice food court near the hotel.
Hotel room was so small but was ok for a night stayed before flight, free internet at reception area. Nice buffet breakfast but average hotel staff service.
There was shuttle service every 20 minutes to airport.

*Front desk staff presented the room bill to me and asked to pay for the room charge which I booked through Agoda! lol

  • Stayed: October 2013, traveled as a couple
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2  Thank Alice_Ker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

The rooms are comfortable enough but certainly not exciting. Breakfast is nice. (Try the hot chocolate.) Nothing particularly interesting within walking distance but the shuttle to the airport is convenient enough. (The airport attaches to shopping, including a grocery store, and a train station.)

If you join their rewards club, you get free internet.

Geneva is an expensive city and this is a useful property if you have business near the airport.

  • Stayed: October 2013, traveled on business
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Thank Janice20148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Geneva Airport, responded to this reviewResponded December 3, 2013

Dear Janice20148,

Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our hotel having a convenient location. comfortable rooms and breakfast up to par with your expectations. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Geneva Airport

Address: 16 Route de Pre-Bois, Geneva 1215, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#4 Best Value Hotel in Geneva
Price Range: $107 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Geneva Airport 3*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to the Hotel Express By Holiday Inn Geneva Airport. Ideally located next to the Geneva Airport and Palexpo Congress Centre, the hotel is only 15 min from City Centre and Lake Geneva: Free transportation ticket available at reception. The hotel offers free shuttle service to and from the airport every 20 min. from 05.50am to 11.30pm. Start your day with our free continental buffet breakfast, served every morning from 06.30am to 10am. Companies in our direct neighborhood: Jet Aviation-Tag Aviation-Skyguide-Eli Lilly-Cambridge-Charmilles-TCS-IBM-Lexmark-IATA-Dell. With its fast, efficient and convivial service at very attractive prices, the Hotel Express by Holiday Inn Geneva Airport has a bar, a lobby with free Wireless Lan access, television, a business centre with internet access (charge), a breakfast room, two meeting rooms and an underground and external carpark (CHF15/24 hours). All our rooms are equipped with bathroom with shower and separate toilet, a working desk, high speed internet access (CHF 10/day), a telephone, an interactive television set and a tea and coffee maker. Within few minutes walking distance, you will find various restaurants, a fitness centre, a casino and a shopping mall Our friendly reception staff is at your disposal if you need to rent a car or if you want to buy a city tour. ... more   less 
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Also Known As:
Express By Holiday Inn Geneva Airport Hotel Geneva
Holiday Inn Geneva Airport
Geneva Holiday Inn

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