nice and helpful staff, tasty breakfasts, great mint tea. A calm, classic interior in harmony with the entire building and the whole area. Nice time on my first trip to Switzerland. I will be recommending this hotel to everyone.More
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The hotel is very dated - like stepping back in a bad eighties movie. The rooms lack adequate plugs for today's devices. We were quite disappointed with the service, especially at the management level, when they refused to accommodate a reasonable request. We're not demanding guests, but this place really put profits ahead of people. Be forewarned.
Dear Jason B.,
Thank you for taking the time to share your experience of the Bristol Hotel Geneva on TripAdvisor.
We found out that you booked a stay in January with us at a non-refundable rate with a distributor, but arrived one day before. We couldn't waive the fees as this was paid in advance and not refundable with a third-party, but did our utmost to apply the best possible rate for your stay in direct.
We regret that your reservation was wrong and based on a non-refundable rate, which obviously is subject to very strict conditions that you agreed with while you booked.
Should you wish to book your next stay with us, don't hesitate to contact me personally.
Kind regards,
Xavier Collange
My family has been staying at the Bristol for many years. It is a good hotel with large bedrooms and a good restaurant. Half of the rooms look into a massive courtyard and I prefer that side of the hotel. It’s quieter. The hallways probably need updating but the rooms are very comfortable. The mattresses are great.
The Bristol was a wonderful hotel in an excellent location, we were able to walk to old town and do some sight seeing in the short amount of time we had. Room service was right on time even though we weren't :) The bar was very nice. I thought it was a very good value for the price we paid.
Dear Guest,
Thank you so very much for taking the time to review the Bristol Hotel Geneva on TripAdvisor.
I am delighted that we were able to make your stay a memorable one and that you enjoyed all our facilities and location.
I very much hope to have the opportunity to welcome you back in the near future.
Warm regards,
Xavier Collange
This is a great hotel, perfectly located in the center of Geneva, very nice and helpful staff, large rooms, and very quite on the backside (no experience with the front side), comfortable bed and delicious breakfast.
Dear Guest,
I would firstly like to thank you for taking the time to review the Bristol Hotel on TripAdvisor.
I am thrilled that you had such a pleasant stay; the Bristol Geneva is a rather special place and my team make it such. We are fortunate with our location being within walking distance of many areas and attractions and I am pleased that this was a positive thing for you.
I very much hope you shall be visiting Geneva in the near future and in turn have the pleasure of welcoming you back to your new Geneva home.
Warm regards,
Xavier Collange
Would stay here again and check out other locations. We had a deluxe room, which was spacious and clean. Staff was very friendly. The wellness amenities (hot tub, sauna rooms, etc.) were clean and well maintained.
