This hotel is not a four star hotel, but the location is great, and several staff members are very helpful. That being said, there are issues. Most importantly, there is certainly a level of incompetence among some members of the staff. Most disturbing, when I was checking out the man at the front desk told me my credit card did not work. After two attempts, we usd another card, no problem, case closed. However, when I returned to Canada I called the first company to make sure there were no issues with my card. Of course, I was then told my last transaction was made at the Best Western Hotel Diplomate! I immediately called Best Western Customer Care (who incidentally were very helpful), but to date the charge has not been corrected by the hotel in Geneva! If they are unable to even charge a credit card correctly, I can only presume that there are other issues that I am not even aware of.
There were other issues, including the 5 minutes it takes for the shower to get warm, the doube bed that is actually two beds, the bumpy floor . . . but I can overlook all these things when it comes down to it. However, incompetence is not as easy to overcome, and needless to say, I will not stay at this hotel again!More
- Free Wifi