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“A bit of a joke”
2 of 5 bubbles Review of Hotel Diplomate

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Hotel Diplomate
Ranked #94 of 106 Hotels in Geneva
Toronto, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A bit of a joke”
2 of 5 bubbles Reviewed May 12, 2012

I met my boyfriend in Geneva (he does business there) for 6 nights at Hotel Diplomate after three weeks of travelling through France on a student budget. My two-star bed and breakfasts in Provence and my student hostel in Paris (all around 60-70 euros per night) were all superior to this poor excuse for a four-star hotel that costs close to 200 CHF per night for a basic room. The only positive factor was that we had low expectations to begin with after reading the reviews.

Here's what irked me the most:
-The idea of two twin beds pushed together to make a King sized bed is just plain idiotic. My boyfriend and I essentially had to sleep in separate beds or else one of us would fall through the crack.
-The bedding was not comfortable, though the pillows were nice and fluffy.
-The bathroom, though newly renovated, was tiny. The shower curtain didn't have a liner would get in the way and stick to your back in the shower. The shower head was oddly positioned.
-Some of the front desk attendants were just useless. One night we asked the "conciege" if there was a good Japanese restaurant nearby. His response? "I don't know. Sorry."
-They didn't inform us that the air conditioning was broken until we inquired. It was deathly hot in the room (and it wasn't very hot outside...), only made bearable by cranking open the window - which was not ideal as I had terrible spring allergies. Also the window faced out onto a very busy street where trams go by. I am a very deep sleeper but I was still woken up every morning around 5 am.
-One night we brought home some champagne and deserts. We called the front desk to ask for a couple of glasses, plates, forks etc; but they replied saying that the dining room was locked and they didn't have a key. Ridiculous.

The only saving grace was that it was clean and in a good location. Hopefully next time we can stay across the border in Yvoire and my boyfriend can just drive into Geneva for his meetings.

Room Tip: Just stay in France and drive into Geneva if you must...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    5
    13
    28
    29
    24
See reviews for
2
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16
51
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Paris
1 review
4 of 5 bubbles Reviewed April 12, 2012

These are now a renovated rooms in all the floors. The rooms are clean and freshly decorated, . Daily room service is very good keeping cleanliness standards high. Thank you !

Room Tip: In the back side !
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  • Stayed March 2012, traveled solo
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pascal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed April 8, 2012

Stayed one night at this hotel as we wanted to visit Geneva before heading to France. Wish we hadn't bothered! Hotel may have 4 stars over the door but that's where it ends! No hello at reception, let alone a welcome, manager was there twice & didn't even speak. We've stayed at many UK Best Westerns, one of the reasons we booked here, but maybe Best Western should send some of their UK staff over to give them some training. Room was past it's best, dreary & tired, high pitched whine from something all night, didn't bother with breakfast at 18CHF each; there's a cafe just down the road instead.
Am afraid we thought this stay was a total rip off. This hotel would struggle to maintain 3 stars in the UK, but like much of Geneva, you seem to pay over the odds for eveything.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizzieMacW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Geneva hotels

Paris, France
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed March 14, 2012 via mobile

The rooms are small, the reception service friendly but patchy unless you speak good French, but the prices are low by Geneva standards and it is well placed for Rive and the downtown are

If you are looking for a well-priced bed for the night in a safe and clean environment, but not fussed about design or frills, then this is fine. (I have also stayed here for a week at a time, and it does wear you down a bit...)

Stayed February 2012
Helpful?
Thank ggypsy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 11, 2012

Hi guys

Just got back from the motor show and booked the hotel via an Easyjet package fearing the worst, the hotel was clean & tidy, rooms compact but for a lads weekend was fine for us, the hotel gave us afree bus & tram ticket so all the public transport was free, all in all a nice hotel in a good location for shops, nightlife and the lake all within walking distance. For the money was good value

Room Tip: All rooms faced the main road and the trams run until 3 am
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norwich uk
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 4, 2012

We were booked into the Diplomate by others because of a business meeting so were fairly concerned by the poor reviews. These are now unfounded as a refurbishment has resulted in rooms that are clean and freshly decorated with small but functional en suite bath/shower rooms. Daily room service is very good keeping cleanliness standards high. Whilst not spacious the room is perfectly adequate. We heard no noise from the lift as suggested by others. The breakfast is a good continental buffet.

Room Tip: No tip fro a good room but ask at the desk for the free travel pass. Getting around Geneva on the t...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sarah r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed December 2, 2011

If you are about 12 and only have a backpack, this is the ideal place for you!!
We asked for a twin room & walked in to find a double bed. Told to seperate the beds, we did but then could only walk over our beds to get to the bathroom.
We're not fussy people with expectations & weren't expecting a lot, as we're backpackers, however we were a little disappointed.
Wifi was great, bathroom was clean, bed was comfy. A little more room and a kettle and it would have been perfect!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ljae123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diplomate

Property: Hotel Diplomate
Address: rue de la Terrassiere 46, Geneva 1207, Switzerland (Formerly BEST WESTERN Hotel Diplomate)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#38 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Diplomate 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Diplomate
Geneva Best Western
Best Western Geneva

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