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Reviewed May 12, 2012

Excellent service from the moment we arrived. Lovely room with good facilities and great coffee machine. Only negative would be the price of drinks in the Hotel bar, approx £40 for a Brandy and £20 for a 100ml glass of wine!!! Fantastic location for exploring the Old Town and the Right Bank. Short walking distance for buses and trams which are readily available into the early hours.

  • Stayed: May 2012, traveled as a couple
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1  Thank sggoacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded August 28, 2012

Dear Guest, It is with great pleasure to learn that you have appreciated our service level from the moment you have arrived. We are consistently reviewing our prices in the bar and in the restaurant to make sure we remain competitive. Even though the hotels is located within walking distance of most mayor sights/businesses, all our guests benefit from the free Geneva public transportation pass during their stay! Hope to be able to welcoming you back soon. Yours sincerely, Stefan Winistoerfer, General Manager.

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Reviewed May 9, 2012

My family stayed at the hotel for 2 nights in May. Despite the bad weather, we had a great time in Geneve.

<Location>
The hotel is conveniently located within a walking distance to the lake, main shopping area, old town and tram station. This tram can take you to many sightseeing areas including the beautiful old town of Carouge. We walked from the main train station for 15 min.

<Room>
We stayed in the double room with the VIEW to the lake. The room is big enough for a family with small children and a stroller. The heigh ceiling makes the room spacious and the large window brings in the sun to the room. The BED was the most comfortable bed I ever slept in. There is a Nespresso machine which we used every morning. The bathroom is also spacious, but the old-fashioned TV stuck in the wall made me sad... I think the hotel is trying to keep up with the technology, but this was not just working in such a high-standard hotel. They should have waited to install a TV in the bathroom until the next renovation.

<Facility>
The best thing we discovered was the ROOF-TOP. The massive view of the lake and city was amazing from there!! Since there is no bar on the roof top, we brought our own snack and drink there. There are some tables and chairs, but nobody was up there while we enjoyed the view just by ourselves. I would bring an anti-mosquito repellent. On the way back, we took some apples from the gym one floor below.

<Internet>
I find Wi-Fi situation in Swissotel unacceptable. When we stayed at the Swissotel in Bangkok, we had to pay for WiFi which you normally get for free in any upscale hotel in the world. In Geneva we only had an hour of free connection and had to pay for every hour after that. I know business is business, but if Swissotel aims to attract business travelers, free WiFi is a MUST.

<Children>
The reception and the elevator to the rooms are all on the first floor. You can only access there by using the stairs. That means the hotel is not wheel-chair accessible and families with small children will have hard time coming and leaving the hotel. The breakfast buffet was downstairs on the ground floor, so we had to go down the steps every morning. If you have heavy suitcases, be ready to pay extra tips to the bell boy.

<Breakfast Buffet>
After experiencing the elaborate breakfast buffet at Swissotel in Bangkok, the buffet in Swissotel in Geneva was somewhat disappointing. Small selections of Swiss cheese, Müesli, ham... the selection was not that bad, but I would have liked to see some regional organic produce which the Swiss excel to produce. We saw mostly Chinese and Russian tourists at the buffet. The staff, especially the restaurant managers, were friendly and professional. We enjoyed the breakfast without having to ask for anything since we were asked first. The only negative thing was the glasses for juice were almost all gone and we only found some warm glasses freshly out of the dishwasher. How can the glasses not be ready at the buffet the night before?

<Service>
Since it was the birthday of our family member, we received a chocolate cake with a birthday message in our room. It was a nice and delicious surprise during our stay.

All in all, the Swissotel still manages to maintain its fame despite the lower rating in many travel websites. I would highly recommend the hotel to anyone traveling to Geneva.

Room Tip: Choose the room facing the lake!! Although the hotel is facing the main street, you don't hear any noise from the street level.
  • Stayed: May 2012, traveled with family
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1  Thank 1Springsummer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear Guest,
Thank you for taking the time to post very detailed comments and feedback on your recent stay with us. We are pleased to read that you and your family enjoyed your stay with us and took advantage of all our facilities including our wonderful rooftop terrace. We are currently working on the complete renovation of our lakeside rooms including the bathrooms (getting rid of the old TV!). As for the Wifi internet access, you are right and we are working on getting our own system to be able to extend that service complimentary to our guests by January 2013. Finally, we welcomed your comments on the breakfast as this is an area we are currently improving by revisiting the layout of the actual breakfast as well as the selection of products. We are hoping you will be back to experience these improvements.
Stefan Winistoerfer, General Manager

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Reviewed May 5, 2012

Good European Hotel, rooms renovated, clean, comfortable. Concierge very helpful, got us a rental car delivered in minutes. Food in restaraunt expensive as anywhere in Geneva, but breakfast leaves a little to be desired.

  • Stayed: April 2012, traveled on business
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Thank CorporatePilot62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear Guest,
Thank you for your valuable comments on your recent stay with us.
We are pleased to see that you were satisfied with our product and service. We keep on improving on our restaurant menu and taking into consideration the strong value of the Swiss Francs, we have also revised recently some of our prices. As for the breakfast, we are still on the presentation and product selection at this point.
We look forward to welcoming you back in the future,
Stefan Winistoerfer, General Manager

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Reviewed March 26, 2012

Right from the time I stepped in, it was WOW for everything. the quality of service, bed and right till toilet papers... it shows swiz quality... No doubt its in great location... can expect any flexibility... concierge are very friendly... even at 4 :30 AM they openup buisness center... arrange taxis.. I have really seen whats swiz hospitality,,, One suggestion.. dont use swiz taxis.. they rip you offf... better use public transport or rent a car with GPS

  • Stayed: March 2012, traveled with family
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Thank sheeruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear Guest,
Thank you for taking the time to share your valuable comments as we strive to constantly improve our product and services. We were pleased to share your compliments with our team and especially our concierge. As for the taxis situation, please kindly note that a group of hoteliers is looking at that particular issue and we are hoping to get some positive results in a near future.
We look forward to welcoming you back in the future,
Stefan Winistoerfer, General Manager

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Reviewed March 23, 2012

I stayed at a the hotel whilst attending a conference at the same venue.

The staff were friendly, the hotel clean and modern.

I would recommend

  • Stayed: February 2012, traveled on business
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Thank MIW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear guest,
Thank you for taking the time to share your comment on our hotel and for giving a good recommendation.
We look forward to welcoming you back soon, maybe on a leisure trip so you can enjoy even more of our services !

Stefan Winisteorefer, General Manager

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