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Reviewed March 26, 2012

Right from the time I stepped in, it was WOW for everything. the quality of service, bed and right till toilet papers... it shows swiz quality... No doubt its in great location... can expect any flexibility... concierge are very friendly... even at 4 :30 AM they openup buisness center... arrange taxis.. I have really seen whats swiz hospitality,,, One suggestion.. dont use swiz taxis.. they rip you offf... better use public transport or rent a car with GPS

  • Stayed: March 2012, traveled with family
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Thank sheeruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear Guest,
Thank you for taking the time to share your valuable comments as we strive to constantly improve our product and services. We were pleased to share your compliments with our team and especially our concierge. As for the taxis situation, please kindly note that a group of hoteliers is looking at that particular issue and we are hoping to get some positive results in a near future.
We look forward to welcoming you back in the future,
Stefan Winistoerfer, General Manager

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Reviewed March 23, 2012

I stayed at a the hotel whilst attending a conference at the same venue.

The staff were friendly, the hotel clean and modern.

I would recommend

  • Stayed: February 2012, traveled on business
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Thank MIW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear guest,
Thank you for taking the time to share your comment on our hotel and for giving a good recommendation.
We look forward to welcoming you back soon, maybe on a leisure trip so you can enjoy even more of our services !

Stefan Winisteorefer, General Manager

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Reviewed March 21, 2012

Good choice for the business traveller on a short stay. Well equipped modern rooms with good linen, bathrooms etc but typical rooms are very small for the price. Rooms at the front can be noisy with traffic. Breakfast is fine, but not really worth the cost. Stayed here many times as conveniently located. Room service is fine and bar is ok if a bit lacking in atmosphere.

Stayed: March 2012
Thank Dazzer6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear Guest,
Thank you for your loyalty and for taking the time to share your experience in our hotel. We have worked a lot on our quality standards lately and especially on our breakfast and food offer.
We encourage you to give us some feedbacks on these recent changes on your next stays and on other possible areas for improvements.
We look forward to welcoming you back on your next visit to Geneva.
Stefan Winistoerfer, General Manager

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Reviewed March 15, 2012

We have been surprised to discover in a 5 stars hotel , so small rooms having no apace to open two suitcases. Even the wardrobe had space for only 5 -6 clothes. The 2 single beds of our twin bedded room very small reminding kids room. The public places are big enaugh, but the breakfast restaurant is too small for the size of the hotel . Traffic jam between guests and staff who try to serve and us to be served. The hotel uses the bigger places of the loby level as meeting rooms rather than restaurants which could be more appropriate. WiFi is paid and expensive . Room service helpfull but the food was average. The hamburger tough (!!) and the club sandwich tasteless.Very central location near the main comercial street .

Room Tip: Ask if exist bigger rooms
  • Stayed: March 2012, traveled as a couple
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1  Thank BIZAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded June 20, 2012

Dear guest,
Thank you for taking the time to share your valuable comments. We have several categories of rooms and some of them located on the city side may be more suitable for individual occupancy. You would be pleased to hear that we are currently working in the renovation of our lakeside room taking into consideration the needs from our leisure clientele (more wardrobe space, proper space for suitcase).
The time you visited us was indeed a very busy time and we understand there was a lot of people at the same time in the breakfast room; we are working on a different lay out of the breakfast area but it is important in order to improve the service to have it separated from the main restaurant and other areas of the hotel. We shared your comments on the Room service food and we are working on improving the quality of the menu there as well. As for the internet access, it will be a new complimentary service as of 2013.
We look forward to welcoming you back soon and experience the recent improvements.

Stefan Winistoerfer, General Manager

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Reviewed February 11, 2012

A five-star hotel at a five-star price.

Everything is comfortable to the point of luxuriousness. Our room was a bit on the small side, but it had everything you could want in it. Bathroom was of a good size.

Switzerland, and Geneva, is expensive at the moment, but if you can afford the Swissotel Metropole, you can afford Switzerland!

A very enjoyable 3-night stay (but the bar does get crowded with loud businessmen - on expenses!).

Room Tip: Ask for lake view
  • Stayed: February 2012, traveled as a couple
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Thank ackcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this reviewResponded March 8, 2012

Dear guest, we thank you for taking the time to post your comments and we are pleased to see that you enjoyed your stay with us.
It is true that our bar, due to its central location in town, can get crowded at time mainly on weekdays. We hope to welcoming you back to Geneva in the future.
Stefan Winistoerfer, General Manager.

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