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“Small rooms, crowded breakfast restaurant” 3 of 5 bubbles
Review of Hotel Metropole Geneve

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Hotel Metropole Geneve
Ranked #11 of 106 Hotels in Geneva
Certificate of Excellence
Athens, Greece
Level Contributor
330 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 381 helpful votes
“Small rooms, crowded breakfast restaurant”
3 of 5 bubbles Reviewed March 15, 2012

We have been surprised to discover in a 5 stars hotel , so small rooms having no apace to open two suitcases. Even the wardrobe had space for only 5 -6 clothes. The 2 single beds of our twin bedded room very small reminding kids room. The public places are big enaugh, but the breakfast restaurant is too small for the size of the hotel . Traffic jam between guests and staff who try to serve and us to be served. The hotel uses the bigger places of the loby level as meeting rooms rather than restaurants which could be more appropriate. WiFi is paid and expensive . Room service helpfull but the food was average. The hamburger tough (!!) and the club sandwich tasteless.Very central location near the main comercial street .

Room Tip: Ask if exist bigger rooms
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BIZAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this review, June 20, 2012
Dear guest,
Thank you for taking the time to share your valuable comments. We have several categories of rooms and some of them located on the city side may be more suitable for individual occupancy. You would be pleased to hear that we are currently working in the renovation of our lakeside room taking into consideration the needs from our leisure clientele (more wardrobe space, proper space for suitcase).
The time you visited us was indeed a very busy time and we understand there was a lot of people at the same time in the breakfast room; we are working on a different lay out of the breakfast area but it is important in order to improve the service to have it separated from the main restaurant and other areas of the hotel. We shared your comments on the Room service food and we are working on improving the quality of the menu there as well. As for the internet access, it will be a new complimentary service as of 2013.
We look forward to welcoming you back soon and experience the recent improvements.

Stefan Winistoerfer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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674 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed February 11, 2012

A five-star hotel at a five-star price.

Everything is comfortable to the point of luxuriousness. Our room was a bit on the small side, but it had everything you could want in it. Bathroom was of a good size.

Switzerland, and Geneva, is expensive at the moment, but if you can afford the Swissotel Metropole, you can afford Switzerland!

A very enjoyable 3-night stay (but the bar does get crowded with loud businessmen - on expenses!).

Room Tip: Ask for lake view
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ackcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this review, March 8, 2012
Dear guest, we thank you for taking the time to post your comments and we are pleased to see that you enjoyed your stay with us.
It is true that our bar, due to its central location in town, can get crowded at time mainly on weekdays. We hope to welcoming you back to Geneva in the future.
Stefan Winistoerfer, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 3, 2012

Great location with beautiful lake views. This property has been renovated keeping in style with it's original old world charm. Very comfortable rooms, however the bathrooms could be better for a 5 star establishment. This is a hotel to book when they have special promotions, as their sale pricing is really great value. We only paid CHF 280.- for lake view deluxe rooms. The breakfast room has been renovated into a rather modern, plain area which is a bit dissappointing from what it used to be.

Room Tip: Beware, lakeside rooms are the noisier ones as the main road through to France goes by here. Rue du...
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  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank parsichick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this review, March 8, 2012
Dear guest, we thank you for your valuable comments recently posted. You will be pleased to hear that we are now just starting a renovation program on the lakeside product with an emphasis on the bathroom including the shower area; we hope you will have an opportunity to stay with us again and enjoy the new room as of next year.
As for the breakfast room, we understand the style changes completely from the rest of the hotel but it was important for us to set up a full buffet breakfast in a separate area than the main restaurant. We look forward to your next stay in Geneva.
Stefan Winistoerfer, General Manager
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

Hotel is definitely a 5 star and in great location. Over looking the lake and within a few minutes walk of shops and restaurants. This would of been fab if they were open. The whole of Geneva was shut for new years eve, new years day and on 2nd. Couldn't wait to get home as nothing to do. We only found a few restaurants open which resulted in lowering ourselves to eating a mcdonalds, didn't expect to have to do that in Geneva.

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lordlucan6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this review, March 8, 2012
Dear guest, we thank you for taking the time to post your comments and for your appreciation our product, services and location. It is true that Geneva is not as active as other nig cities during New year’s and people tend to leave the city to go skiing. It was also a bit particular this year the 1sz of January falling on a Sunday and most offices and shops extending the Holiday through January 2nd. We understand your disappointment and we can only encourage you to give the destination another chance in spring or summer!
Stefan Winistoefer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 29, 2011

Another typical hotel in Geneva - a pricey, small and clean room. The location on the lake is convenient for business and shopping, service staff was friendly and helpful with very good english. If you've traveled to Geneva then you know why this review is short and to the point. If you have not traveled to Geneva then your review will likely be similar to this one upon your return.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 7Xtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Hotel Metropole Geneve, responded to this review, April 23, 2014
Dear Sir,

We would like to thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

We are most pleased to hear that you enjoyed the hotel location, services and outlets.

We are proud to gain a new hotel ambassador.

Good comments such as yours are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

We are looking forward to the pleasure of welcoming you back soon.

Best regards,

Sullivan Sananikone
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 25, 2011

I have stayed at the Metropole 6 or 7 times this year for business, most recently in July 2011. I have found the staff to be efficent, room facilities reasonable, and buffet breakfast good quality.

Some reviewers have mentioned the high room costs. In my experience the Metropole Hotel is reasonable value for a central location, 4 star hotel in Geneva. A small standard room (no lake view) regular cost is approx CHF 280-350 and larger room CHF 350-400 per night. However, room rates vary wildly depending on demand and expected occupancy. If you are travelling to Geneva during an event or trade show - Car Show, Watch / Jewelery exhibition, UN Congress etc then be aware that hotel rooms are very limited and ALL hotels rooms will be double or triple regular cost. If you have no choice but to travel during these high occupancy periods then be aware of the likely extra costs.

  • Stayed July 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dillonfamilytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Hotel Metropole Geneve, responded to this review, April 23, 2014
Dear Sir,

We would like to thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

We are most pleased to hear that you enjoyed the hotel location, services and outlets. Good comments such as yours are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Regarding your comments on our rates, please kindly note there are equivalent to those proposed in the other 5-star hotels in Geneva during city fairs.

W e are looking forward to the pleasure of welcoming you back soon.

Best regards,

Sullivan Sananikone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed November 11, 2011

A dreadful hotel.. Stay well clear. The most overpriced experience of my life.. €500 for a room you couldn't swing a cat in, had to change room and could only get a smoking room.. Some ignoramous behind the bar charging € 26 for a bad gin and tonic.

  • Stayed November 2011
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Vosch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, General Manager at Hotel Metropole Geneve, responded to this review, November 28, 2011
Dear Sir,

We thank you for taking the time to post your comments and we are sorry to read that your experience during your recent stay with us has not met your expectations.
We are striving for excellence in all areas of the hotel and we are truly surprised you rated our services so poorly. Our barmen, and all other colleagues, are regularly trained on company's standards in order to deliver 5 star services. We have shared your comments with our department heads during our recent quality meeting and in the meantime we encourage you to give us a second chance and experience our usual level of services throughout the hotel.

Best regards,

Stefan Winistoerfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Metropole Geneve

Property: Hotel Metropole Geneve
Address: quai du General-Guisan 34 | Rue du Rhone, Geneva 1204, Switzerland (Formerly Swissôtel Metropole Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Geneva
#10 Luxury Hotel in Geneva
#18 Romantic Hotel in Geneva
#20 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Metropole Geneve 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled in the heart of Geneva with a beautiful view of the lake, Hotel Metropole Geneve is conveniently located on the left bank, within the city's famous shopping district and just a short walk from the Jet d'eau, the old town and the central business district. The hotel boasts the renowned top-quality service that is a hallmark of Swiss and Geneva hospitality, making it a home away from home for both business and leisure travelers to Geneva. ... more   less 
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel

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