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“Poor for a 5 star - not one to revisit”

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Hotel InterContinental Geneve
Ranked #13 of 105 Hotels in Geneva
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
91 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Poor for a 5 star - not one to revisit”
Reviewed April 3, 2013

The common area, especially the reception is very grand and impressive. This impression does not last long. The staff at check in and concierge desk are quite poor. I was given a smoking room when I asked for non-smoking on check-in. I was told I would get non-smoking but on entering the room it was obvious someone previously had been smoking in it. This itself was not as much of an issue for me but when I called reception to inform them, their reaction was not to apologise but to send another member of staff to verify what I had just told them! Once my observation was verified, I was allocated another room promptly, but there was not apology or admission of mistake on behalf of the check-in staff. The lifts, corridor and room decor is quite tacky as one would expect in a premierinn or travelodge. All of this experience would be OK if this wasn't meant to be a 5 star hotel where one pays for and expects better service. The breakfast was also quite poor but in contrast, the prices in the restaurant are exorbitant! I'm certainly not returning and neither are my 2 colleagues who were similarly disappointed.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scuderia_gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, April 9, 2013
Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are truly sorry to hear that you did not enjoy your stay with us and that the hotel services did not meet your expectations.

Please kindly accept our sincerest apologies for the unpleasant situation you encountered with our Front Office team upon arrival. This is certainly not the quality of service our guests are entitled to and you may rest assured that proper reminders have been made to the Front Desk members so that such an inappropriate behaviour does not reoccur in the future.

Furthermore, we have also taken good note of your remarks concerning the breakfast and prices at Woods as well as the fact that you did not like the hotel décor.

Once again, we really regret that you did not have a memorable visit and do hope you will nevertheless give us another chance to welcome you to the hotel, allowing us to show you our real vision of Swiss hospitality.

Looking forward to that pleasure, I remain,

with best regards,

Jurgen Baumhoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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761 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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London
Level 6 Contributor
100 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 3, 2013

After a week of throwing ourselves off mountains on two sticks in zero visibility..... our junior sweet on the 12th floor facing the lake and city of Geneva was just the treat we deserved. Although we were only here for one night before we flew home, we thought we'd use our hotel points to sleep like babies - as it's in a very quiet area, eat our long late breakfast in bed and roll about in the cosy the bath tub. The internet is great too.

The service here is excellent and if you do wish to save a few pennies you may wish to know that the American breakfast is fit enough for two people - just order extra proper coffee, toast and cutlery. Also the number 5 bus from the airport brings you straight here - literally in about 8 minutes - it's called the Intercontinental bus stop - right outside the hotel and the number 5 takes you into town in various places that you can walk to wherever from. Super easy and free (with your free travel card your hotel should provide).

Room Tip: Ask to face the lake.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank safiaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, April 4, 2013
Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are glad to hear that you and your partner spent a pleasant and comfortable night at the hotel on your way back to home. Good comments such as yours are quite important and useful for us. It goes without saying that they have been forwarded to all the team members concerned.

Looking forward to the pleasure of welcoming you back to the InterContinental Genève in a not too distant future, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 31, 2013

Definitely a good Business Hotel in Geneva : Business suite Rooms are very spacious and the staff are very friendly and courteous : Not too far off from the main area's of work!

Great tour of the hotel and the new TOP FLOOR Suite is something to Really look forward to upon its completion!

Breakfast Menu needs more variety!

Thanks for Ur Hospitality - The GM personally took the initiative all the guests!

Room Tip: Higher Floors for sure!
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sawhny78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, April 4, 2013
Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

We are definitely more than pleased to hear that you enjoyed your stay with us and that the hotel, its facilities and its new top floor Suite met your expectations. My team and I were delighted to host you and offer you this house tour.
It goes without saying your very positive comments will be forwarded to all persons concerned.

Be rest assured that you will be always most welcome to the InterContinental Genève.
Looking forward to that pleasure, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level 4 Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 29, 2013

We enjoyed a wonderful stay having booked 2 rooms.
We were very lucky to be upgraded to an executive suite(are Platinum Ambassador) as we needed interconnecting rooms. The service from the start to the end was natural and very friendly. A birthday surprise for me wife was waiting in the room with fresh juices the next day. The bed was super comfortable and the breakfast one of the best I have seen. Despite being full on the first day, it felt calm and relaxed. Will definitely return and appreciate the wonderful service. Staff went the extra mile, rare to find. If Intercontinental would have a better bonus program, would stay there even more.

Room Tip: Take a Lake View
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lufthansa1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, April 2, 2013
Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

We are most delighted to hear that you and your family enjoyed your stay at the hotel. Very positive comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 22, 2013 via mobile

good hotel for conferences. great venue. rooms large, but windows not 100pc insulated when facing the street. friendly service. breakfast good but not outstanding as choice a bit limited. price/value not 5/5 in my view.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cosmopolitoswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, March 26, 2013
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are delighted to hear that you enjoyed your stay with us, the rooms, conference facilities and service having met your expectations. You may rest assured that your comments have been forwarded to all the team members concerned.

However, we have taken good note of your remarks concerning the breakfast and the room windows, which – for your information – have been changed recently.

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level 5 Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 17, 2013

Many thanks to Daniel Delfosse (Gen Mgt)and Sabrina, Mr Momo (Event Team) for the excellent service during the event with some 400 people we have organized last week there - Congrats!

Wonderful personnel, good conference facilities, excellent food, fantastic event Team and General Management!


Thank you for a perfect event again!

GN

Room Tip: Lake view side
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genopen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, March 19, 2013
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are delighted to hear that you enjoyed your stay at the hotel during last week conference. Warm comments such as yours are most important and useful for us. You may rest assured that they have been forwarded to all persons concerned, especially to Mr. Delfosse, Sabrina and Momo.

We can assure you that you and the other conference delegates will always be most welcome to the InterContinental Genève in the future.

Looking forward to that pleasure, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
2 reviews
Reviewed March 15, 2013

We stayed here this week as a mid week city break using Priority Club reward points (Platinum member ). The staff were very helpful and informative, The location is great and handy for the number 5 bus in and out of Geneva and to the airport, Yes it is expensive for food and drink. The room we had was a 6th floor superior room with a comfortable bed , but the bathroom was too small and has limited space for sitting on toilet, the shower was a over the bath type and did not really have enough height for me ( 6ft 1in ) and also amazingly no sink plug in the wash basin . The room overlooked the outside swimming pool which was empty at this time of year,

Room Tip: It sound obvious but view your room before agreeing to use it
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianwheatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, March 19, 2013
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are pleased to hear that you enjoyed your stay with us and that our staff met your expectations. You may rest assured that your comments have been forwarded to all the team members concerned.

However, we have taken good note of your remarks concerning the bathroom, which you found too small.

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Jurgen Baumhoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel InterContinental Geneve

Property: Hotel InterContinental Geneve
Address: 7-9 Chemin du Petit-Saconnex, Geneva 1211, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Geneva
#12 Luxury Hotel in Geneva
#19 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel InterContinental Geneve 5*
Number of rooms: 333
Official Description (provided by the hotel):
The InterContinental 5-star luxury hotel, newly redesigned provides amazing views of the Mont Blanc, of Lake Geneva and Geneva City. It's a 3-minute walk from the United Nations and within a 5-minute drive from the International Centre of Congress CICG and the Palexpo Exhibition Centre. The spacious and elegant 333 rooms and Suites at the InterContinental Geneva have free Wi-Fi, free tea and coffee-making facilities, are air-conditioned and feature cable TV. Dining options include modern international cuisine and seasonal specialties served in the gourmet restaurant, which features a well-stocked wine cellar and a terrace. At the bar Les Nations, guests can enjoy a wide range of drinks, listen to live piano music, and browse in books and magazines. A sophisticated urban-style bar, Le Fumoir seduces you with its original cocktails and a selection of international cigars. The 4306 ft² Spa by Clarins provides a complete set of beauty and massage treatments. The health and fitness center is open 24 hours and there's a seasonal outdoor pool. ... more   less 
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Also Known As:
Intercontinental Hotel Geneva
Intercontinental Hotel Geneve

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