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“Very nice but overpriced”

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Hotel InterContinental Geneve
Ranked #13 of 106 Hotels in Geneva
Certificate of Excellence
Reviewed December 9, 2012

I stayed in the intercontinental in Geneva for only one night, for a conference held in the same hotel. The hotel is very nice looking, with excellent facilities, yet it is way overpriced. I understand Switzerland is more expensive then the rest of Europe, but this hotel was expensive for Switzerland... Not only the rooms, but also the beers in the bar, the dinner in the restaurant,... Comparing to other hotels of the same class, it was not more "special", but rather what you expected of such a hotel.

For the rest, it is quite excellent, nice and comfortable rooms, friendly staff,...

  • Stayed: December 2012, traveled on business
    • Value
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Thank Dirk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded December 11, 2012

Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are most pleased to hear that you enjoyed your stay at the InterContinental Genève. Good comments such as yours are quite important and useful and you may rest assured that they have been forwarded to the concerned persons.

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 30, 2012

This hotel is by far one of the best hotels I've stayed. The service is impeccable, everyone would go out of their way to help. The hotel is located conveniently few minutes away from the airport as well as the city center. They provide you with free bus ticket for you to use, and the bus stop is conveniently located across the street. The hotel well decorated from the lobby to the rooms, and i must say the morning breakfast buffet is excellent. I stayed on the 15th floor, which was quieter and had a great view, with one exception which is the bathroom, I found it kind of small, but that shouldn't stop you to stay at this hotel. As for the value, it's a bit steep, but then everything in Geneva is expensive. In summary, I truly enjoyed my stay and would highly recommend.

Room Tip: Higher floors, 15 and up.
  • Stayed: November 2012, traveled on business
    • Value
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Thank Madey00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded December 3, 2012

Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

We are delighted to hear that you enjoyed your stay with us. Good comments such as yours are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

Like all InterContinental Hotels the service here is top notch and perhaps more so because you are in Geneva.

Besides the service what stands out is the beautiful setting of this hotel - both the exterior and interior are designed to make you relax. Located adjacent to the United Nations complex it's somewhat off the beaten path unless you have transportation.
The hotel also has an outdoor heated Olympic pool for the few days when the weather permits its usage.

The rooms on the other hand are a bit snug but manageable for the short-term visitor. Like most hotel rooms in Geneva it's decorated in a modern style and is very aesthetically pleasing. What's not so pleasing is the bathroom. While small and efficient, it lacks a few basics - like room to put ones things (i.e. shaving kit).

Overall, a great hotel if you have business at the U.N. and don;t mind paying the high price.

  • Stayed: June 2012, traveled solo
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Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded November 27, 2012

Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

Good comments such as yours are most important and useful for us. You may rest assured that they have been forwarded to all persons concerned.

We have also taken good note of your remarks concerning the bathroom.

Looking forward to the pleasure of welcoming you back soon, we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012 via mobile

Don't take me wrong, I'm a Royal Ambassador of the IC chain an I've seen worse IHG hotels. IC Genève is an amazing stunning beautiful hotel with superb customer service. I didn't mind staying 10 minutes bus away from the city centre for all of this but realistically a hotel in the rive gauche area can be more handy for those visiting Genève. On top of that and even though I've stayed at a Lake Genève Suite, I couldn't really say that the value was excellent as to me there's seem to be a disconnect between the decoration of the communal areas and the rooms itself. This, the fact that they've forgotten to bring me the breakfast in the morning (on my first day) and because the price could be more reasonable (even though all the prices in Genève are prohibitive) it is the first time in giving a IC hotel a 4 stars - however I must say that the interior and the staff and just perfect.

Mr. Martins Macedo

  • Stayed: November 2012
    • Value
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Thank nrmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded November 27, 2012

Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are really pleased to hear that you enjoyed your recent stay at the hotel, which was up to your expectations. Good comments such as yours are most important for us and have been duly forwarded to all persons concerned.

However, please accept our apologies for the incident encountered with your breakfast on the first morning. This will not reoccur in the future.

Looking forward to the pleasure of welcoming you back soon, we remain,

with best regards,

Michel Perret
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

After having read some of reviews on here I was concerned I would be disappointed, however my worries were unfounded.

The hotel is located half way between the airport and the city centre, and has its own stop on the number 5 bus service, which runs between the airport and the centre. This combined with the tram located a 5 minute walk down the road at the Palais des Nations and Swiss transport infrastructure means that getting to and from anywhere is simple. The hotel also issues you with a free travel card so it costs you nothing either.

Admittedly in the surrounding area there is little to do, no restaurants or bars, the only thing close by is the UN. However in my opinion Geneva isn't exactly a hive of atmosphere so I dont think you really miss much except maybe a lake view, the quick public transport in my opinion negates the distance from the centre.

I was checked in very quickly by a professional reception staff. Being the platinum ambassador I was given the usual upgrade but then offered a upgrade to a junior suite for 90CHF per night, I was feeling flush so elected to do so. Room was very well sized, with a changing area, table and stools, office table, mini sofa and coffee table with 'proper' coffee machine. Bathroom was average sized but big enough, had a shower only but the shower head produced enough water to nearly drown me!

Bed was very comfortable with the usual sinking pillows and had a very good nights sleep. My room had electric blinds fitted so virtually no light got in the room, allowing for as much sleep as possible. The blinds are controlled by switches next to your bed so you could be very lazy! Rooms were clean, modern with and well appointed furniture, everything you expect in a Intercontinental.

My room was on the 15th floor and on the corner so I had 4 windows and a excellent view of Geneva, but sadly no view of the lake...maybe next time! I must admit I never used any more of the hotels facilities as I had other engagements on. The hotel provides free wifi, which is nice for a change at Intercontinental. Staff were professional, exceedingly discret and very helpful, I didn't see any staff outside of the main reception but everything was done and was up to date almost by stealth.

Overall I throughly enjoyed my stay, I would highly recommend staying here when in Geneva, Its location is reasonably placed in my opinion and its staff are discreet, professional and helpful. I have a couple of criticisms. Whilst the Internet was free, the connection was a bit inconsistent and the speed went from very slow to fast, more times than not it was slow, but as it was free I didn't complain. Also my room card wasn't updated when i requested a 4pm check out, so after 12pm on the day of checkout my card stopped working and was locked out. Slightly annoyed having to go all the way down back to reception to get it changed, when other Intercontinental's in the past have done that for me.

However these two small complaints dont knock it down a rating. The hotel rate I thought was competitive for similar hotels in Geneva and the whole city is expensive ! Ive stayed at more expensive hotels where the service was no better, nor the rooms any better appointed. Highly recommended hotel when in Geneva.

  • Stayed: November 2012, traveled on business
    • Value
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1  Thank Leaping_Deere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded November 20, 2012

Dear Sir,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

We are most delighted to hear that you enjoyed the hotel and its services. Your very good and detailed comments are most important for us and were of course forwarded to all team members concerned.

However, we have taken good note of your remarks concerning the wifi speed and the room key which did not work after 12pm. This kind of inconvenience will be prevented in the future.

Looking forward to the pleasure of welcoming you back soon to the hotel , we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

I recently stayed at this Intercontinental for several days. I have stayed at other Intercontinental hotels, but none have compared. The staff was welcoming and kind. I forgot my phone charger, but was loaned one for my stay. Housekeeping came regularly and was extremely thorough. The staff was attentive and warm. I am truly looking forward to visiting again soon.

  • Stayed: November 2012, traveled solo
    • Value
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1  Thank skjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded November 20, 2012

Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

It is a real pleasure to hear that you spent an agreeable stay with us. Such good comments are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

The Intercontinental Hotel has everything a 4-5 star hotel could wish for. Nicely appointed modern rooms (on the larger side - albeit small bathroom), amenities, excellent service, very good breakfast, clean, ability and space to accomodate large conferences...but it is located in a non descript neighbourhood. Not a problem in itself but not being on or close to Lake Geneva, you do not feel the Geneva atmosphere. Of course cabs (20-25 sf), buses or a 30 min. walk will get you on to the downtown lakefront but...it's not the same. I would prefer to stay next time in a downtown hotel.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BenPrairies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this reviewResponded November 20, 2012

Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor Community.

We are delighted to hear that you enjoyed your stay with us. Very good comments such as yours are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

For your information, we are actually not located near in the lake and the city center but, thanks to the Geneva transportation free pass and the bus stop just in front of the hotel, you can easily and quickly go downtown (10-15 minutes).

Looking forward to the pleasure of welcoming you back soon to the hotel, we remain,

with best regards,

Michel Perret
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel InterContinental Geneve

Address: 7-9 Chemin du Petit-Saconnex, Geneva 1211, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Geneva
#12 Luxury Hotel in Geneva
#19 Business Hotel in Geneva
Price Range: $285 - $1,373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel InterContinental Geneve 5*
Number of rooms: 333
Official Description (provided by the hotel):
The InterContinental 5-star luxury hotel, newly redesigned provides amazing views of the Mont Blanc, of Lake Geneva and Geneva City. It's a 3-minute walk from the United Nations and within a 5-minute drive from the International Centre of Congress CICG and the Palexpo Exhibition Centre. The spacious and elegant 333 rooms and Suites at the InterContinental Geneva have free Wi-Fi, free tea and coffee-making facilities, are air-conditioned and feature cable TV. Dining options include modern international cuisine and seasonal specialties served in the gourmet restaurant, which features a well-stocked wine cellar and a terrace. At the bar Les Nations, guests can enjoy a wide range of drinks, listen to live piano music, and browse in books and magazines. A sophisticated urban-style bar, Le Fumoir seduces you with its original cocktails and a selection of international cigars. The 4306 ft² Spa by Clarins provides a complete set of beauty and massage treatments. The health and fitness center is open 24 hours and there's a seasonal outdoor pool. ... more   less 
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Also Known As:
Intercontinental Hotel Geneva
Intercontinental Hotel Geneve

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