I stayed at hotel Warwick for six nights end of October 2007. I had booked a so-called Business room, which was supposed to have some additional amenities in comparison to the Standard room. Well, me and my colleague learned otherwise.
On the hotel's homepages the Business room is supposed to include (I quote) "bathrobe and slippers, fruit basket, daily international newspaper, dry-cleaning for a suit or a dress, free entrance to a fitness centre near the hotel and check-out is possible until 6:00 pm".
Neither my colleague or me had bathrobes or slippers in the room; we did get slippers still the same evening that we arrived, bathrobe we managed to get the next day. The fruit basket we complained about four times, as that was the main reason for booking the Business room, i.e. having apples or similar to eat after a long conference day. On the third day we got the fruit basket - which included... ONE apple and two pieces of chocolate! The newspapers we got from the third day onwards.
When checking out, I had asked if it really is so that I can check out as late at 6:00 pm (being sceptical after previous experiences), and I was told yes. Only thing I had to do was inform when I will check out, and I told them 4:30 pm. When I was at the conference, the last day, I get a phone call around noon from the hotel that I have to move my bags and empty the room immediately. What?! After a long discussion it was then agreed that I can have my things in the room, as that actually is included in the Business room. When checking out, however, I got a nice surprise - checking out later means additional costs...! I already paid a higher price for the six nights for the Business room - weren't the advertised amenities included in that price?
You may guess that after some struggling, everything was agreed. Afterwards I am happy that I didn't try out that "free" dry-cleaning for one suit or one dress; I don't want to even image how that would have ended.
Others: The personnel wasn't too service-minded, rooms were very basic (not as nice as on their homepages), and breakfast was basic (white bread, eggs, bacon, some cheeses and yoghurt). Nothing out of the ordinary.
All this aside, I felt safe in the hotel, and it was just opposite to the train station (if you like that). Attached is a picture of the view from the hotel room.
In summary, if you decide to stay at this hotel, just book the Standard room, as it is cheaper and you really don't get anything more by paying for the Business room :)
- Official Description (provided by the hotel):
- Opposite Geneva's central train station, the Warwick Geneva is just 300 metres from the Lake Geneva and a 6-minute by train from the Airport. Free WiFi is available in all areas and a complimentary business centre is available. Our restaurant Teseo serves seasonal Swiss and international cuisine, and other dining options include Chinese, Indian, American, Thai or Swiss restaurants in the neighbourhood. A continental breakfast is served at the bar, while a buffet breakfast can be arranged upon request and for an additional surcharge. Shopping is possible in a department store found within a 5-minute walking distance or in an adjacent shopping mall. Guests of the hotel have free access to the Silhouette fitness centre, which is only a 2-minute walk away. They can also park their car at reduced rates in the underground parking next door. The Geneva Palexpo International Conference Centre is easily reachable by public transport from the Hotel Warwick.The Old Town, the museums and the main bank and shopping districts are located within easy walking distance. ... more less
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- Also Known As:
- Warwick Hotel Geneva
- Geneva Warwick Hotel