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“Staying in a Glacier Mint”

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Hotel Cristal Design
Ranked #47 of 106 Hotels in Geneva
Reviewed January 8, 2013

This hotel had a major upgrade a couple of years ago and is now seriously stylish. However frosted glass walls and furniture (pale green) coupled with a glass effect floor, ice blue soft furnishings and many mirrors give the impression of staying in an ice cube or mint sweet. It is warm and comfortable and has all amenities. Contrary to previous reviews, I found all the staff pleasant and helpful. Free wi-fi, a free Geneva bus pass and a central location surrounded by places to eat make this a good choice. Much better than other hotels nearby. Access to the gym at sister hotel the Cornavin.

Room Tip: Try and get a rate which includes breakfast as this is expensive when paid separately...alternately...
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  • Stayed: January 2013, traveled on business
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1  Thank lizo2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 - 248 of 503 reviews

Reviewed January 6, 2013

The room itself was nice enough with the exception of the glass bathroom doors which were a bit strange but the staff were the rudest most unfriendly staff of any hotel that I have ever stayed in. The Asian man and the blonde woman were the two worst and so rude. The owners of the hotel need to have a word with them as they have certainly put me off every staying at the hotel again and apparently according to other guests we spoke to while staying we aren't the only one's who won't be back because of how rude they were.

  • Stayed: December 2012, traveled as a couple
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12  Thank Stephen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

Our family of six had three rooms at this hotel on an overnight in Geneva last week. The location is just outside the main train station so it was perfect as we arrived on a train and then took a train back to the airport to fly back to the US. The location is also very close to the lakefront in Geneva, a 5 to 7 minute walk. The only issue is that the rooms are small. The front desk person was extremely helpful and suggested three restaurants one of which we enjoyed. I wouild stay there again.

  • Stayed: December 2012, traveled with family
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1  Thank PaulK2517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

Great hotel...10 mins walk from Cornavin Station.
Reception staff let us check-in early 10.30am.
Stylish,functional rooms..very clean.
Lots of bars,cafes and restuarants within a few hundred metres.
Great value..excellent !

  • Stayed: December 2012, traveled as a couple
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1  Thank pastmaster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

I had been there 5 years ago and the hotel was awful. They closed the place down and remodeled it. It is now a design hotel. Once you get in you have the feeling of a deja vú.... but when I opened the door to the room, what a delightful surprise. Modern desing, use all the space in the room. Nice to the eye. Breakfast is OK for Geneva. Central location. Near everything one can need in Geneva.
Not to mention service: recpetion desk great, cleaning great etc...

Room Tip: Even the single rooms are not bad. But if you can get a nice rate for a double, go for it.
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  • Stayed: October 2012, traveled on business
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1  Thank Ana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

This is my first tripadvisor review. I am not a complainer. But I am willing to spend a few minutes so you can avoid unpleasant experience in Geneva. My husband and I have many many countries and stayed many hotels. The front desk staff in this hotel needs some help!

1. The guy at the front desk told us to go to bus 8 at the train station to mount veyrier for cable car. When we got train station, we found out bus 8 has two destinations. My husband got back to the hotel to ask the gentleman. He refused to tell him. Here is his words " you just like the other customers who stayed in this hotel, you guys don't listen. I told you one time and I am not going to repeat myself".

2. Our daughter is 3 and we paid a baby cot. We found she only has a very thin blue blanket. We asked if we can get some towel or anything. The lady with long curly hair at the front desk said " the cleaning lady has gone home and I don't have the key." No further word and not even look at us. Colder than the room at night.

3. Breakfast. Again the curly hair lady. She said " I worked a few hotels in Geneva, if you book through booking.com, then your breakfast is not included". She wants to charge us 16-17 dollars per person. Why no one ask us room number when we get to breakfast area? Why no one tell us anything when we check in? Breakfast is very simple. Cold cheese and ham, no egg. We used booking.com to book more than hundreds hotels. Never heard one time that because of booking.com so breakfast is not included. Because we know there is breakfast option when you book a hotel.

This hotel has a great location. Room is simple but it is fine. But front desk people need some customer service training. So you will have an enjoyable stay.

  • Stayed: October 2012, traveled with family
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10  Thank wanderingearthUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

We stayed two nights at the Cristal, a very modern, clean and reasonably priced hotel. During our stay in Geneva we witnessed two thieves being arrested (outside the hotel) street drug dealing and a tourist having his bag snatched in broad daylight. There were dodgey characters lurking on most streets (all non Swiss looking) this made it hard to enjoy the many places to look at in Geneva. Sadly, we were glad to leave this city and return to Paris to finish our holiday. So, 8 out 10 for the Cristal Hotel and no score for Geneva from us...

Stayed: October 2012, traveled as a couple
1  Thank IansHel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cristal Design

Address: rue Pradier 4, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#29 Business Hotel in Geneva
Price Range: $113 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cristal Design 3*
Number of rooms: 78
Official Description (provided by the hotel):
Modern Four-story Hotel located 50 meters from train station & 5 km from airport. ... more   less 
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Also Known As:
Cristal Hotel Geneva

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