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“Might get push back for early check in - hotel check in is 3pm” 4 of 5 stars
Review of Hotel President Wilson

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Hotel President Wilson
5.0 of 5 Hotel   |   47 Quai Wilson, Geneva 1201, Switzerland (Wilson)   |  
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Hotel amenities
Ranked #7 of 108 Hotels in Geneva
Certificate of Excellence
Hilton Head, South Carolina
Level Contributor
12 reviews
“Might get push back for early check in - hotel check in is 3pm”
4 of 5 stars Reviewed December 11, 2012

This was a very good hotel for Geneva. The only over shadowing experience was at check in. My flight from the states arrived in the AM and I made it over to the hotel at around 10am with extreme jet lag. i just wanted to get to bed but they had me waiting around the lobby with no set time while they said they were getting the room ready. The hotel was very dead so there was plenty of rooms. The receptionist reminded me that checkin was at 3pm. In all my world travels I have never been l told about check in times (especially a ridiculous 3pm time) , non the less a 5 star had me waiting around for a room when they had plenty available. I am Diamond at Marriott and Hyatt and do not have high status at Starwood hotels so not sure if that would have mattered. This experience definitely overshadowed my whole time here.

Also in the pictures of the hotel it shows a nice shower. Believe it or not one of the items I look for in a 5 star. A little bait and switch, These rooms have the old "european" bath tub showers that the water sprays out everywhere because there is no door and you have to step up a foot or so to get in the darn thing. Bed and Bed linens were the highlight of the room.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MrLDDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, December 20, 2012
Dear MrLDDA

Thank you for sharing your thoughts on Tripadvisor concerning your previous stay at the Hotel President Wilson Geneva.

We deeply show our apology about any inconvenience caused during check-in. We have notified the situation that you mentioned above to the Reception manager and would like to assure you that such matters will not happen again, as this is not representative of the hotel service.

In term of the room facilities, please noted that our hotel has undergone some extensive renovation, in order to create an atmosphere of comfort and luxury that a customer would expect from a 5 star property.

We are looking forward to welcoming you back very soon at the Hotel President Wilson.

In the meantime, I remain,

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
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Suffolk
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 9, 2012

The Michelen 2 star chef Micel Roth has now taken the position of Chief Chef at The President Wilson Hotel, Geneva. If you wish to taste the very best of foodand dine in the beautiful Bay View Resteraunt you must visit this hotel as soon as possible. The food is out of this world but not the prices. Really it is a "must" for lovers of fine cooking supported by the best selection of top quality wines from all arouind the world.

Room Tip: The best rooms are those overlooking the lake but even the rooms on the back of the otel are of the...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BaileySuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, February 22, 2013
Dear Guest,

Thank you for sharing your positive comments through Tripadvisor concerning your previous stay at the Hotel President Wilson.

We are very delighted to receive your admiration regarding our new chef – Michel Roth, indeed he is very famous for his creative culinary talent. As you said, Bayview restaurant is about to be considered as one of the best table in Geneva.

We are looking forward to welcoming you back at the Hotel President Wilson.

In the meantime, I remain,

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 29, 2012 via mobile

A wonderful hotel with excellent staff, very well presented rooms, view of the lake what more can you need.

Stayed only for 1 night on business, apart from sleeping there I had about an hour in my room which was a shame and did not get to use any of the facilities, however Paula on reception was very welcoming and ensued check in was quick and painless while still explaining everything the hotel had to offer.

The room was fairly large by Geneva standards with a superbly comfortable bed and luxury bedding, good bathroom and the expected extras for a five star hotel.

Look forward to staying again and experiencing everything it has to offer.

Stayed November 2012, traveled on business
Helpful?
3 Thank msav1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, December 6, 2012
Dear Msav1975,
Thank you for sharing your valuable experience through Tripadvisor regarding your previous stay at the Hotel President Wilson Geneva.

We are very delighted to learn that you appreciated the authentic hospitality offered by our staff, as we always expect to make our guests a memorable stay with us.

We are also happy to know that you found your room spacious as well as up to your expectation. The hotel has been entirely renovated in order to meet the expectation of our luxury traveler.

We are looking forward to welcoming you back very soon in our property to explore the gastronomic delight of our new chef – Michel Roth - at the Bayview restaurant.
Should you wish to be updated on the recent news and happenings, we invite you to follow us on Twitter or like our Facebook page.

In the meantime, I remain,

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 27, 2012

The location is very nice. A short walk to the train station (10-12 minutes) or a nice walk along the park area along Lac Léman. Maybe 15-20 minutes walk to the Old Town area.

Check in was quick and efficient. The room was lovely and CLEAN! The bathroom was exceptionally nice, and the personal toiletries (shampoo, etc) were awesome.

The hotel included bus/transportation passes for the duration of our stay. The 1 bus line runs right past the door, so very easy to pick up for a ride to the train station or connections elsewhere. Some boats are included also, but the weather was chilly enough we didn't want to be out on the lake.

The breakfast buffet area was superb. The selection was enormous and service was very quick. The bar area (Glow) is beautifully decorated, and we had "dinner" (lighter selections) there on our last evening in town. We did not have dinner in the main restaurant (Bayview).

We we placed at this hotel for business, but if the price fits your budget, we would recommend this hotel for a stay in Geneva!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank donhuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, December 6, 2012
Dear Donhuns,

Thank you for sharing your thoughts through Tripadvisor regarding your previous stay at the Hotel President Wilson Geneva.

We are extremely happy to read that you enjoyed the perfect location of our property right on the Lakeshore.

Also we are very delighted to learn that you were satisfied with our efficient service, in-room facilities and the decoration of restaurants.

We sincerely hope that you will discover the gastronomic cuisine by Michel Roth during your next visit to Geneva.

We are looking forward to welcoming you back at the Hotel President Wilson either for a business or a leisure stay.

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
3 reviews
5 of 5 stars Reviewed November 20, 2012

I was there for my anniversary. Everything was WONDERFUL. The room was so confortable and all the details make my night. I need to remark especially Ms Virginie (Guest Relations) , Ms Paula ( Front Desk) and Ms Stephanie, they re so attentive and effective in all my requests. Thank you so much for your very profesional service. I m sure that I will come back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MaxiN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, November 23, 2012
Dear MaxiN1,

Thank you so much for sharing your experience on Tripadvisor.

We are very delighted to read that you chose our hotel for your anniversary and appreciated our professional service that you mentioned above.

We are looking forward to welcoming you back at the Hotel President Wilson very soon to experience the gastronomic cuisine of our new chef – Michel Roth at the Bayview Restaurant.

Should you wish to be updated on the latest news and happenings, you can like our Face book page or follow us on Twitter.

In the meantime, I remain,

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey,CI,UK
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

I have stayed in many hotels in Geneva and this is certainly my favourite. The check-in was smooth and efficient. Rooms are spacious, well appointed and of a very high standard. The air conditioning was effective, although it was slightly noisy. Breakfast was excellent too. This is a highly rated business hotel and one to which I'll return.

Stayed November 2012, traveled on business
Helpful?
1 Thank UK-Stu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, November 19, 2012
Dear UK-Stu

Thank you for sharing your feedback through Tripadvisor regarding your recent stay at the Hotel President Wilson Geneva.

We are very much delighted to learn that our property is your favorite hotel in Geneva and receive your appreciation to our service and room, as we always aim to achieve customer’s satisfaction.

As for the air-conditioner noise, your comment has been duly noted.
We hope to welcome you back in our property very soon to experience the gastronomic cuisine of our new chef - Michel Roth - at the Bayview restaurant.

Should you wish to be updated on the latest news and happenings, please follow us on Twitter or like our Facebook page.

In the meantime, I remain,
Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 12, 2012

Stayed in November with my girlfriend. Overall impression from the hotel was good.

Location is far from perfect since you have to walk a pretty long distance (15min) to get to the city center, but for that you get a beautiful view over the lake for a price somewhat lower than of the competitors which are located more conveniently (Kempinsky and other).

We stayed for 3 nights and then for 4 nights and both times we were upgraded to a lake-view room free of charge - very nice indeed! Room was of a high quality, beds were very comfy (not too soft), air-conditioning was user-friendly and worked very well.

In one room (531) TV was not working at all and in another (431) iphone/ipad charger was not working as well. That was not a concern for us and we have not even asked to fix that before leaving. Cleaning was good, bath was good, may be slight renovation is required. Rooms are not completely sound proof - you can hear what is going on in the corridor or if someone is making love in the next room =) Breakfast was OK.

With all this drawbacks I still recommend the hotel and put 5* rating to it due to room upgrades, very welcoming staff and its readiness to help with everything we needed. For example we requested an extra blanket to our king-size bed and that was done without any delays.

I think for price/value that is a great place to stay, really 5* but not as expensive as other 5* hotels in Geneva.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Andrey L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this review, November 16, 2012
Dear Andrey LL,

Thank you for the time spent on writing this positive feedback via Tripadvisor regarding your recent stay at the Hotel President Wilson.

Even though our location is slightly away from the city centre, you can enjoy the breathtaking view over the Leman Lake and the Swiss Alps that most of our competitors do not have. To make our guest convenient to visit around Geneva, a free- transportation card is offered during check-in.

We are very pleased to receive your appreciation for room upgrade and in-room facilitates. We sincerely apologize for any inconvenience that you encountered in your room. Our technical department always remains at your disposal for any problems at 24 hours to deal with such problem.

Should you wish to receive any news and happenings, please follow us in Twitter and like our facebook page.

We hope to welcome you back very soon at the Hotel President Wilson Geneva and experience a culinary creation prepared by our new chef Michel Roth at the Bayview restaurant.

In the meantime, I remain,

Sincerely,

F. Newhart
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel President Wilson

Property: Hotel President Wilson
Address: 47 Quai Wilson, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Wilson
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Geneva
#5 Business Hotel in Geneva
#6 Romantic Hotel in Geneva
#7 Luxury Hotel in Geneva
#7 Family Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel President Wilson 5*
Number of rooms: 228
Official Description (provided by the hotel):
Just steps from one of the most beautiful parks in Geneva, ideally located facing the magnificent panorama of the lake and Mont-Blanc, the President Wilson is one of the city's most contemporary hotel. With exceptional views of the lake, the hotel's outdoor pool or Geneva city, the 180 rooms and 48 suites ally both comfort and technology and offer luxury amenities and features such as Nespresso coffee machines, Hermes bath products or also Bang & Olufsen LCD screens. Discover Swiss refinement through the gastronomy of the famous Michelin starred Michel Roth (MOF and Bocuse d'Or 1991), or through the unique Spa La Mer, an exclusiveness in Switzerland. ... more   less 
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Also Known As:
President Wilson Hotel
President Wilson Geneva

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