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“Home away from home.” 5 of 5 stars
Review of Le Richemond, Geneva Dorchester Collection

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Le Richemond, Geneva Dorchester Collection
Ranked #9 of 108 Hotels in Geneva
Certificate of Excellence
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Home away from home.”
5 of 5 stars Reviewed December 3, 2012 via mobile

Le Richemond is a very nice and relaxing hotel. The amenities are good and the service is top notch. I felt at home there and enjoyed every day of my stay. The cleanliness of the hotel was nice and keeping my room neat was a plus. The laundry/pressing service was quick and worth the cost. I would stay there again I'd provided the opportunity.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, December 11, 2012
Dear Guest,

Thank you very much for your warm comments regarding your recent stay with us.

I am glad that you enjoyed Le Richemond a legendary hotel, its unique location, the tradition of impeccable service and the welcoming amenities.

Your feedback is very important to us as well as your feeling to be at home.

I look forward to the pleasure of your return visit soon again and would be very pleased to hear from you.

Yours sincerely,

Klaus Kabelitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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English first
London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

Just stayed two night in Geneva at the Richemond, fantastic hotel with the most wonderful staff- i cant wait to see the refurbishment that the Dorchester Collection has planned following the dreadful decor of RF hotels. Try it next time your in Geneva

Stayed November 2012, traveled on business
Helpful?
1 Thank militaryguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, December 6, 2012
Dear Guest,

Fantastic review.

I would like to thank you very much for choosing Le Richemond for your business trip and your praise regarding your stay with us.

We are passionate about delivering the ultimate in guest service and taking this prestigious hotel into a new era with the improvements planned. At this time, we have already started with the guest rooms.

I look forward to the pleasure of welcoming you back in a near future and showing you the results of our improvements.

Yours sincerely,

Klaus Kabelitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 17, 2012

Very nice rooms, service fantastic, large comfortable rooms. My only complaint is everything in the hotel is extremely expensive (room, room sevce, wifi)...I don't know how this hotel compares to others. I ordered an entree and water for dinner and the total was chf 90!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NYC102005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, November 23, 2012
Dear Guest,

Thank you very much for your recent visit with us and your valuable feedback.

I note with great pleasure that you enjoyed the utmost comfort of our rooms, the impeccable service provided by a dedicated team.

I understand that you perceive our prices to be on the high side and would like to assure you that our pricing is constantly checked and revised in line with that of our competitors here in Geneva and in fact Switzerland.

Furthermore we constantly strive to improve the quality of the product as well as our services and we are extremely grateful for any comments you might have on any particular aspect of your stay. Thank you so much for helping us to maintain and improve wherever possible the high levels of service our guests have come to expect from us.

I hope that you will stay again at Le Richemond on your next trip to Geneva and assure you of our best care and attention.

Yours sincerely,

Klaus Kabelitz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

We were a family of 7 and we stayed in 2 rooms and a suite for 3 days, all 3 rooms had lovely views onto Lake Geneva and little park. A very pricey hotel, but it's the little things that make a difference and we wanted our vacation to be memorable. The staff were all so courteous and helpful; from giving us directions to buying us tour bus tickets. We especially liked lunch in the lobby bar, their french fries are to die for! The food in general was excellent. When we were too tired (and cold) to go out for dinner, we had room service, it was a feast!

  • Stayed April 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank dereenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, November 8, 2012
Dear Guest,

It was a great pleasure to welcome you with your family at Le Richemond for a memorable stay.

And memorable it was when I read your comments about the perfect situation of the hotel with a view of Lake Geneva and quiet Brunswick Garden, the exciting dining experiences either at restaurant Le Jardin or the Room Service and on top of that, the team attentive to details.

Thank you very much, dear Guest, for choosing Le Richemond for your holidays and for your praise.

I look forward to welcoming you back in a near future.

Yours sincerely,
Klaus Kabelitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 20, 2012

Stayed one night. Was absolutely fantastic. Great quality furnishings, bathroom and oozed refinement. Complimentary Internet is great and a nice touch.

Totally couldn't fault the service - 20 minute turnaround on shoe shine as I was leaving early.

I will definitely be requesting to stay here when next in Town

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Byrneand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, Personal Assistant to the General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, October 23, 2012
Dear Guest,

I am delighted to hear your praise regarding your recent stay at Le Richemond and would like to thank you for sharing your thoughts.
How you enjoyed it so much, the utmost comfort of your room and the large bathroom, the impeccable service from your arrival to your early departure.

Nothing is never let to the luck.

Looking forward to your return visit,

Yours sincerely,
Raymonde Croisier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
89 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed October 19, 2012

Didn't stay there but had a lunch meeting and the food service and room and staff were are simply amazing and totally professional and we will be back the room used for the lunch was very soundproofed which when you have a table trying to listen to a speaker is the most important thing

Stayed October 2012, traveled on business
Helpful?
1 Thank Blasterchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, Personal Assistant to the General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, October 24, 2012
Dear Guest,

I am very pleased to hear from you about your fantastic lunch meeting at Le Richemond.

You mention the team, the food and the room, all exceeding your expectations.

Thank you so much for your compliments.

I look forward to the pleasure of your next visit and hope to have the privilege to greet you.

Yours sincerely,
Raymonde Croisier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milano
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
1 of 5 stars Reviewed October 18, 2012

I should point out that I am a loyal customer of the chain Dorchester. I have stayed in almost all the hotels in this chain. The Richemond not in any way reflect the standardization of luxury and service. For the first time I was not offered any upgrade, any bottle of wine in the room, no cake, no welcome letter. The lobby and common areas are old and poorly furnished, the breakfast very basic, the furniture of the rooms scratched and broken. Absolutely negative experience I'm surprised that is part of Dorchester Collection!!!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank bestmilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymonde C, General Manager at Le Richemond, Geneva Dorchester Collection, responded to this review, October 24, 2012
Dear Guest,

I would like first to thank you for your faithfulness to Dorchester Collection hotels and for taking the time to share your thoughts regarding your recent stay at Le Richemond.

I value and appreciate your feedback and regret that your experience was less than perfect in regards of room and welcome.

We have received some superb comments up to now and unfortunately yours is an exception. It certainly does not reflect the standards in which we pride ourselves here. In particular, each guest has a welcome amenity and a personal card upon arrival. Preferences of our guests are duly registered for their return stay. Please accept my sincerest apology as you did not receive this personal attention upon arrival.
Dorchester Collection is in the process of integrating Le Richemond into their portfolio of luxury hotels and has started to renovate all our guest rooms and public areas already.
I hope that you will allow us the opportunity to welcome you back to show you the results of our renovation and in the meantime I would be very pleased to hear from you.

Yours sincerely,
Klaus Kabelitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Richemond, Geneva Dorchester Collection

Property: Le Richemond, Geneva Dorchester Collection
Address: Jardin Brunswick | Rue Adhemar-Fabri 8, 1201 Geneve, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Geneva
#4 Business Hotel in Geneva
#5 Family Hotel in Geneva
#9 Luxury Hotel in Geneva
#10 Romantic Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Richemond, Geneva Dorchester Collection 5*
Number of rooms: 109
Official Description (provided by the hotel):
Set on the banks of Lake Geneva, by the famous Jet d'Eau, Le Richemond is at the heart of a city known for its style and grace. Le Richemond is ideally located at the heart of the city, a few minutes by walk from the main train station and 15 minutes by car from the International Airport. Just over the bridge, on the rive gauche, guests can discover the old city and the Cathedral Saint-Pierre, the museums district and the luxury boutiques of the Rue du Rhône. The iconic five-star hotel is celebrating this year 140 years of history. In 1875, the hotel was a small family hotel with only 25 beds owned by Adolphe-Rodolphe Armleder. For over a century, Le Richemond has welcomed distinguished guests, from Hollywood icons and artists to international dignitaries and authors, all enjoying the unique cosmopolitan atmosphere and alpine scenery. The clientele has included some of the greatest names of the 20th century - from Charlie Chaplin and Louis Armstrong to Sophia Loren, Rita Hayworth and Marc Chagall. Renovated in 2007, Le Richemond has been decorated in a contemporary style with a strong emphasis on comfort, elegance and state-of-the-art facilities. Le Richemond features 109 rooms including 22 suites with a lake or courtyard view. Signature suites are spacious with luxurious marble bathrooms and offer breathtaking views on the Brunswick Gardens and snow-capped Mont-Blanc. ... more   less 
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Also Known As:
Le Richemond, Geneva Dorchester Collection Hotel Geneva
Le Richemond Hotel Geneva

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