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“Excellent quality and exceptional service”

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Mandarin Oriental, Geneva
Ranked #5 of 105 Hotels in Geneva
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent quality and exceptional service”
Reviewed July 16, 2014

We had the good fortune to stay at the Mandarin Oriental this weekend, We have stayed at good luxury hotels before but this was 6 Stars. A few days out we were contacted by the Reservations Agent in the Hotel to confirm our stay, I asked if they would mind us checking in early as we were on the first plane in from London and I had a business meeting while my Partner would have been left waiting.

Xavier was fantastic and said he would arrange it, a day later I remembered I had not booked a smoking room, he changed it immediately for us

We arrived early and were offered coffee as we checked in and the front desk and Concierge told us about Geneva and where to go. The staff were very friendly and warm with out being over familiar.

Our Room was lovely and ready well before 11am. The suite was very well sized and well laid out. When we went out for a walk around town the doorman offered us an umbrella, his weather prediction was spot on.

Breakfast and room service were impeccable and the staff made you feel special.

We were able to savour the Hotel a little longer as they allowed us a late check out so we did not have to spend hours in the airport.

For those traveling for Business this is the most stress free way to stay. For those traveling for pleasure you can not go wrong in staying at the Mandarin Oriental.

Room Tip: The views over the river are great and the double glazing means you will not hear any noise
See more room tips
  • Stayed July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank pcbjensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 20, 2014
Dear pcbjensen,
What a delight to read your amazing feedback, thank you so much for having taken the time to describe and share it with us. We are very pleased that you had a fantastic stay with us and that we could create a stress-free experience for you and your partner. Xavier, as well as our Front Office and Concierge colleagues, would like to thank you so much and it was a pleasure for them to personalize their service for your convenience. We all look forward to having another opportunity to welcome you back to Mandarin Oriental, Geneva soon.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Billericay, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 14, 2014

As you'd expect with the Mandarin Oriental, everything was top class. Room was spotless and very comfortable. Lovely little touches with the Nespresso coffee machine - home away from home. Staff were fantastic - concierge was extremely helpful with directing us on where to see and places to eat. House keeping staff were very friendly and although turn down service was scheduled for 18:00pm, as we were getting ready they came back at 21:00pm which was much appreciated. Good location, most things are a 10-20 minute walk away. Overall, great experience.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRB3917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 20, 2014
Dear MRB3917,
Many thanks for your very nice comment about your stay at Mandarin Oriental, Geneva. We are delighted to learn that you enjoyed our hotel facilities and services, especially our rooms, and our concierge and housekeeping services. We look forward to welcoming you back and to offer you another wonderful experience in Geneva with oriental charm in the not too distant future.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2014

Rooms are spacious and very clean. But it doesn' have any swimming pool or any facilities for kids. Close to places to visit and see. Compare to other Mandarin Oriental hotels, it is not really perfect.

  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jiyoung K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 20, 2014
Dear Jiyoung K,
Thank you for sharing your feedback about your recent stay with us. We are sorry to learn that you did not find our hotel to be at the same level as other Mandarin Oriental hotels. On the other side, we are pleased to read that you enjoyed our location and rooms. We hope to welcome you back to Mandarin Oriental, Geneva in the not too distant future.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State of Sao Paulo
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2014

After many years staying in many hotels, even at Hotel du Rhône, I decided to try the Mandarin.
What a surprise! At the arrival, the doorman knew my name, the reception was smooth and in less than 5 minutes I was in my well appointed room.
Also, a couple of days earlier, I received an e-mail from an assistant manager to know my wife's name to make my arrival easier.
The breakfast is a feast and the terrace overlooking the river very nice for a meeting.
I enjoeyed it very much.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Airton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 20, 2014
Dear airtonbobrow,
Thank you so much for your kind feedback about your recent stay with us. We were very pleased to welcome you to your "home away from home" and to create a most memorable experience for you and your wife. We are delighted to learn that you enjoyed our arrival service, breakfast and terrace. We certainly look forward to welcoming you back soon.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 4, 2014

We have stayed previously at the Mandarin Oriental in Singapore and decided to try the Mandarin Oriental while in Geneva. We were not disappointed. This is an excellent hotel in an excellent location for sightseeing. The staff are first class; pleasant, helpful and attentive. Damian at Concierge services was particularly helpful assisting us with advice and information on how to make best use of our few days.
We booked a river view room which was on the first floor. It was spacious and well equipped and provided good views over the river. It faced the main road but was well sound proofed as we were not disturbed by traffic noise. A room on a higher floor would probably give even better views.
Breakfasts were excellent with lots of choice.

Room Tip: Request a river view
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 6, 2014
Dear mayb10,
Thank you so much for sharing with us your kind comments about your recent stay at Mandarin Oriental, Geneva. We are delighted that you enjoyed the ideal location of our hotel, our concierge services, spacious room and breakfast quality. Damien and all our team members look forward to welcoming you back in the not too distant future.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, California
1 review
Reviewed July 1, 2014

Hello,

My wife and I stayed at the Geneva Mandarin Oriental this past weekend. The staff was very attentive and helpful. The concierge spent a lot of time with us helping us find the just the right museums and cafes. The breakfast was outstanding and I enjoyed the fitness center.

Regards,

Grant

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant_Lundberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 6, 2014
Dear Grant_Lundberg,
Thank you so much for your kind comments. We are delighted to read that you had a nice stay at our hotel. It was a pleasure for our team members, and especially our concierge, to provide their best service from the heart for you. Our Café Calla team thank you for the positive comment on breakfast. We will look forward to welcoming you back soon.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014

I had previously visited the Mandarin Oriental in Geneva prior to the recent renovation. The difference in the layout, quality of decor and general ambiance was plain to see. My trip this time around was with my son to celebrate his 21st birthday where we shared a twin room with a river view on the sixth floor. Beautifully laid out with magnificent views over the Rhone, the room was immaculately presented and perfectly serviced by the housekeeping staff, all of whom were polite in the inimitable MO style. My son wrote a note to thank all the staff who worked to make our stay memorable. Before we reached home I had an email thanking us for his comments from the general manager, which was much appreciated. I would highly recommend both Geneva generally, and the Mandarin Oriental specifically for any kind of break.

Room Tip: Insist on a river view!
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, July 6, 2014
Dear Alan C,
What a delight to read your very nice comments following your recent stay with us! Many thanks for having taken the time to share your impressions on TripAdvisor, in addition to the kind note your son left behind. We are so pleased to learn that you and your celebrated an amazing birthday in one of our Mandarin Floor room overlooking River Rhone. As we have recently renovated this floor in 2013, it is a pleasure to learn that you enjoyed its comfort and design, as well as our legendary MO service. Thank you so much for your kind recommendation and we very much look forward to welcoming you and your family back to charming Geneva in the not too distant future.
Sincerely yours,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Geneva

Property: Mandarin Oriental, Geneva
Address: quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Geneva
#5 Romantic Hotel in Geneva
#5 Luxury Hotel in Geneva
#6 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 189
Official Description (provided by the hotel):
A living example of Swiss hotel tradition at its very best, Mandarin Oriental, Geneva has a superb location on the River Rhone, located within the heart of the city's shopping, historic and business districts. Following an extensive refurbishment, the hotel features 189 elegant and spacious rooms and suites, with many suites enjoying private terraces with supreme views of the river, Old Town and snow-capped mountains. Michelin starred dining, unparalleled service and luxury make it the ideal choice for discerning travellers. ... more   less 
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental

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