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“Great stay”

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Mandarin Oriental, Geneva
Ranked #5 of 105 Hotels in Geneva
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great stay”
Reviewed October 15, 2013

I've heard a lot of the quality standards of Mandarin Oriental hotels and this time I had a chance to experience it myself. The staff is great from reception to concierge and valet, always polite and helpful. We loved our room, it was large, comfortable it had everything you might need. Cleaning standards are really high and they pay attention to every detail, the only problem we had that every morning housekeeping was waking us trying to clean the room and were banging on the door every half an hour. We did not try the restaurants but the room service was really good, fast and delicious.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank around_the_world684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, October 16, 2013
Dear around_the_world684,
My team and I are very grateful for the time and consideration that you took to share your kind feedback. We are delighted to learn that your experience with our convivial service, renovated rooms and room service exceeded your expectations. I am very sorry though for the disturbance of our housekeeping service in the morning. Please do accept my apologies for the inconvenience which would have been otherwise a nearly perfect stay. Rest assured that this is not matching our usual standards and I have personally followed up with our housekeeping colleagues.
It would be our pleasure to welcome you back to Mandarin Oriental, Geneva, in the not too distant future.
Warm regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Riyadh, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 29, 2013

We have now stayed at this hotel on several occasions. It is our hotel of choice every time we visit Geneva. The staff provide an exceptional standard of service. The food and beverages in the hotel restaurant are of a very high standard. We travel as a family regularly, and I would say that this is our favorite hotel in Europe, or anywhere we have stayed around the world. They always welcome us back with fervor.

I highly recommend this hotel to individuals and families.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damian42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 30, 2013
Dear Damian42,
What a great pleasure to have you as a FAN and to be your hotel of choice while travelling to Europe and even around the world! It is such a delight to welcome you and your family in Geneva on each occasion and, every time, we look forward to surprising you even more. Many thanks as well for your appreciation of our Food & Beverage services.
Once again, thank you very much and we already look forward to your next visit.
Sincerely yours,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 26, 2013

By far the most pleasant of the luxury hotels in Geneva, with a warm welcome, strong attention to detail from staff, and everything you could possibly ask for (apart from a pool).

Very helpful staff that can also quickly provide you with adaptors, chargers, paracetamol etc when needed.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 30, 2013
Dear Stephanie G,
What a delightful feedback! My team and I are delighted that you had a most pleasant stay at your “home away from home” and it was a sincere pleasure having you with us. Our friendly, warm and professional service, together with a strong accent on anticipating our guests’ needs, are some of our key strengths and your kind comment about it are a ringing endorsement of our day to day efforts.
Once again, we would like to express our heartfelt gratitude for your feedback and we look forward to welcoming you back soon to Mandarin Oriental, Geneva.
Best wishes,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 22, 2013

I stayed in this place for a quarterly conference, and I can say it is a sensational hotel. Rooms are large and modern with an opulent bathroom to match. Great breakfast buffet with helpful staff and generally good service all round. Top class.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philyellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 30, 2013
Dear Philyellen,
We are very grateful for your comment and kind words. Many thanks for having shared your impressions with the online travel community. It is a pleasure for us to learn that our hotel’s facilities and services were outstanding for your conference and that our services made you feel comfortable and relaxed.
We look forward to welcoming you back to Mandarin Oriental, Geneva in the not too distant future.
With kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

we spent a great 4 nights at junior suite.whats impressive at the hotel is the ambiance where you feel very at home and among a very friendly staff.the most important part for me while staying at a hotel is the "availability" of everything i might need.With a nespresso machine at hand,fruits ,and an umbrella when we were surprised by rain,among many other last minute items we felt that we had forgotten (toothpaste..nail filers etc..), i felt like i am at my own place.
Not to forget the complimentary water,among others,doesnt necessitate me having to worry about passing by a store on my way to my room.
The food at Le Sud is delicious and simple,to my taste,only rivalled by the impecable service of our server.I had a little complaint for housekeeping and manager is looking into it.
the hotel is an easy walk to all hubs in geneva, old town ,plainpalais and lake district.
In short,there are other nice hotels i visited,but they all seemed like huge and not cosy at all,ours was really cosy and warm homey feel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MARIA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 17, 2013
Dear MARIA J,
What a delightful comment. Thank you very much from all of our team here for having taken the time and care to share it with the online travel community. It is so wonderful for us to learn that you have greatly enjoyed your stay at your new “home away from home”. Anticipating our guests’ needs and providing Service from the Heart is a ringing endorsement to our day-to-day efforts.
Once again, many thanks for your kind words and we will be delighted to welcoming you back in the not too distant future.
With kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 7, 2013

I decided to try the Mandarin Oriental for our short stay in Geneva. Everything was great, the rooms were comfortable and spacious, in room dining for the kids was appealing and the service was prompt. Check in receptionist was efficient, so were the front desk team and the concierge. Dinner at Le Sud was good and dinner at Rasoi was phenomenal. We had an incident at breakfast, which was resolved and addressed to the general manager. In conclusion, it was a great short stay.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 9, 2013
Dear Ahmed A A,
We would like to thank you so much for having taken the time to share your impressions with the online travel community. We are very pleased that you enjoyed our rooms, kids and restaurants' facilities, as well as front desk services. We apologize again for the inconvenience occurred during your breakfast and I would like to thank you for having adressed it to me as it is only through concerned customers like yourself that we continue to improve upon our services. We hope to have the pleasure of welcoming you back to Mandarin Oriental, Geneva in the not too distant future.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 3, 2013

Great Hotel, great staff, great rooms , great food and great place to organize events. Simply the best hotel in Geneva! a very responsive staff from the doorman to the concierge and all the banquet and restaurant people. and more importantly, you feel welcome and the staff always smiles

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, September 8, 2013
Dear David j,
My colleagues and I would like to sincerely thank you for your nice comments. We are very pleased to have you as our FAN and it is a pleasure to make you feel welcomed at your "home away from home". I have shared your kind words with my colleagues who are very grateful.
We look forward to getting another opportunity to welcome you back for a stay or an event in the not too distant future.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Geneva

Property: Mandarin Oriental, Geneva
Address: quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Geneva
#5 Luxury Hotel in Geneva
#5 Romantic Hotel in Geneva
#6 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 189
Official Description (provided by the hotel):
A living example of Swiss hotel tradition at its very best, Mandarin Oriental, Geneva has a superb location on the River Rhone, located within the heart of the city's shopping, historic and business districts. Following an extensive refurbishment, the hotel features 189 elegant and spacious rooms and suites, with many suites enjoying private terraces with supreme views of the river, Old Town and snow-capped mountains. Michelin starred dining, unparalleled service and luxury make it the ideal choice for discerning travellers. ... more   less 
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental

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