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Mandarin Oriental, Geneva
Ranked #5 of 109 Hotels in Geneva
Certificate of Excellence
Reviewed February 8, 2013

Stayed at the Mandarin Oriental this week with my wife. Great service from the moment we walked in the front door and was greeted by the doorman. We were taken through the check-in process quickly and then escorted to our 4th floor room by the young lady who had booked us. Upon arriving at the room we were given a quick tour of the amenities and wished a nice afternoon. The room was bright and well appointed with our favourite Nespresso coffee on tap in the room - wonderful. The staff were terrific and the doorman on duty on Wednesday afternoon even directed me to a great shop just around the corner so I could buy a hat as I had forgotten mine in London that morning.

Take Breakfast in the glass conservatory - you are given a perfect view of the river that runs past the hotel plus you get to watch the locals going to work as you tuck in to a wide choice of fresh fruit, juices, coffee and in my case a wonderful omelette cooked to order.
Recommended.

  • Stayed: February 2013, traveled on business
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1  Thank LondonLad121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this reviewResponded February 11, 2013

Dear LondonLad121,

Thank you for having taken the time to share your very recent experience at our hotel. We are very pleased to read that you and your wife enjoyed your stay with us and that our services exceeded your expectations. Rest assured that we have shared your kind appreciation to our doormen and colleagues from Le Sud restaurant, who are also very thankful. We are also pleased to read that you enjoyed our in room amenities that made you feel like “home away from home”.
We look forward to welcoming you and your wife back in the not too distant future to delight you during another stay.
With kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 - 433 of 661 reviews

Reviewed February 3, 2013

I Stayed for a night with friends, on 2 separate occasions in early January (have stayed twice previously). Always great service, great location for easy walk to main shopping area, old town, lake, train station. Staff very friendly and helpful. Rooms quiet and comfortable. Will return.

  • Stayed: January 2013, traveled with friends
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1  Thank ms62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this reviewResponded February 4, 2013

Dear ms62,

We were delighted to welcome you at Mandarin Oriental, Geneva and would like to thank you for your great feedback on TripAdvisor. My team and I are very happy to hear that you had an outstanding stay with us and that you were pleased with our services. We very much appreciate your kind comment and the time you took to write it.
We look forward to welcoming you again at Mandarin Oriental, Geneva and to surprising you.

With kind regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

House keeping manager, should be rewarded for the service provided
I stayed in room 420, accidentally the maid broke my bottle of cologne. An Amouage bottle, which is quite rare and difficult to find, especially in Geneva.
On my return to the room after a long day of work, I found a new bottle of the same cologne I use, with a note apologizing for the mistake.
Bravo and this is the reason I insist on staying at the Mandarin du Rhone every time I come to Geneva.

My best wishes to your excellent team.

  • Stayed: January 2013, traveled on business
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Thank DharmK_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this reviewResponded January 27, 2013

Dear DharmK_13,

Thank you very much for your kind feedback regarding your recent experience of our Housekeeping service. We are pleased to read that you were delighted by our service and we are sorry again for the damage caused to your initial Amouage bottle. Rest assured that we will pass this message to our Housekeeping manager and her colleagues.
We look forward to delighting you even more on your next stay at Mandarin Oriental, Geneva.

With best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

The staff is superb and willing to do anything in their power to address questions and concerns. I forgot a toothbrush, one was at my door within a minute. I couldnt call the Laundry service because there was an issue with my phone. The first person I saw in the hallway i asked about how to contact the laundry because my room phone was having issues, she took care of te laundry and had someone up to fix my phone before i got back. They anticipate everything. Comfort of the room was great abd everything quite clean. Definitely stay here if you can. It will make you long for such hotel service from every other hotel chain!

  • Stayed: January 2013, traveled on business
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Thank NDMorrison06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this reviewResponded January 22, 2013

Dear NDMorrison06,

It is our great pleasure to read your kind comment about your recent stay with us and we would like to thank you for sharing your observations with the travel community. We very much value your feedback in regards to our colleagues concerning their anticipation of our guests needs and their proactivity. It makes us very proud to read these lines.
We hope to receive the opportunity of welcoming you back again to Mandarin Oriental, Geneva soon.
With our best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

This is a great great hotel ... it's so good it has won me over to the Mandarin Oriental group.

It sets the very highest standards for a luxury hotel - and matches any in the world.

The key?... the really exceptional service provided by the staff. Julia at the Concierge Desk is simply brilliant.

We had just arrived in Geneva from a week skiing and my wife had injured the ligaments in one of her knees. All the staff went out of their way to assist her. They also provided a very warm welcome to the hotel and to Geneva.

Additionally, the rooms are large, modern, sophisticated and tasteful. The hotel is very central and yet on a quiet part of the Lake.

Put simply.... A brilliant beautiful luxury hotel.

  • Stayed: January 2013, traveled with family
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Thank DuncanF81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this reviewResponded January 22, 2013

Dear DuncanF81,

We would like to thank you very much for having taken the time to write this wonderful review about our hotel. We are thrilled that you enjoyed your stay with us, especially our service which is a key feature that Mandarin Oriental, Geneva prides itself on and that we constantly strive to differentiate ourselves with. We have informed Julia of your kind appreciation and she is also very grateful for it.
Our colleagues and I sincerely hope that your wife will soon recover from her injury.
We look forward to having the pleasure of welcoming you back to Mandarin Oriental, Geneva or to one of our sister hotels in the not too distant future, and send you and your wife our very best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed yesterday
Google Translation

Stayed: December 2017
Thank jean-louis I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago
Google Translation

  • Stayed: November 2017, traveled solo
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Review collected in partnership with this hotel
Thank lotharl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Geneva

Address: quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Geneva
#5 Luxury Hotel in Geneva
#5 Romantic Hotel in Geneva
#6 Business Hotel in Geneva
Price Range: $479 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 189
Official Description (provided by the hotel):
A living example of Swiss hotel tradition at its very best, Mandarin Oriental, Geneva has a superb location on the River Rhone, located within the heart of the city's shopping, historic and business districts. Following an extensive refurbishment, the hotel features 189 elegant and spacious rooms and suites, with many suites enjoying private terraces with supreme views of the river, Old Town and snow-capped mountains. Michelin starred dining, unparalleled service and luxury make it the ideal choice for discerning travellers. ... more   less 
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental

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