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“One of the best hotel stays ive had!”

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Mandarin Oriental, Geneva
Ranked #4 of 106 Hotels in Geneva
Certificate of Excellence
Berlin, Germany
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“One of the best hotel stays ive had!”
5 of 5 bubbles Reviewed January 19, 2013

The staff is superb and willing to do anything in their power to address questions and concerns. I forgot a toothbrush, one was at my door within a minute. I couldnt call the Laundry service because there was an issue with my phone. The first person I saw in the hallway i asked about how to contact the laundry because my room phone was having issues, she took care of te laundry and had someone up to fix my phone before i got back. They anticipate everything. Comfort of the room was great abd everything quite clean. Definitely stay here if you can. It will make you long for such hotel service from every other hotel chain!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NDMorrison06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, January 22, 2013
Dear NDMorrison06,

It is our great pleasure to read your kind comment about your recent stay with us and we would like to thank you for sharing your observations with the travel community. We very much value your feedback in regards to our colleagues concerning their anticipation of our guests needs and their proactivity. It makes us very proud to read these lines.
We hope to receive the opportunity of welcoming you back again to Mandarin Oriental, Geneva soon.
With our best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
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English first
Sydney, Australia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

This is a great great hotel ... it's so good it has won me over to the Mandarin Oriental group.

It sets the very highest standards for a luxury hotel - and matches any in the world.

The key?... the really exceptional service provided by the staff. Julia at the Concierge Desk is simply brilliant.

We had just arrived in Geneva from a week skiing and my wife had injured the ligaments in one of her knees. All the staff went out of their way to assist her. They also provided a very warm welcome to the hotel and to Geneva.

Additionally, the rooms are large, modern, sophisticated and tasteful. The hotel is very central and yet on a quiet part of the Lake.

Put simply.... A brilliant beautiful luxury hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuncanF81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, January 22, 2013
Dear DuncanF81,

We would like to thank you very much for having taken the time to write this wonderful review about our hotel. We are thrilled that you enjoyed your stay with us, especially our service which is a key feature that Mandarin Oriental, Geneva prides itself on and that we constantly strive to differentiate ourselves with. We have informed Julia of your kind appreciation and she is also very grateful for it.
Our colleagues and I sincerely hope that your wife will soon recover from her injury.
We look forward to having the pleasure of welcoming you back to Mandarin Oriental, Geneva or to one of our sister hotels in the not too distant future, and send you and your wife our very best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
(lwagner@mohg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Geneva

Property: Mandarin Oriental, Geneva
Address: quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Geneva
#4 Family Hotel in Geneva
#5 Romantic Hotel in Geneva
#6 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 189
Official Description (provided by the hotel):
A living example of Swiss hotel tradition at its very best, Mandarin Oriental, Geneva has a superb location on the River Rhone, located within the heart of the city's shopping, historic and business districts. Following an extensive refurbishment, the hotel features 189 elegant and spacious rooms and suites, with many suites enjoying private terraces with supreme views of the river, Old Town and snow-capped mountains. Michelin starred dining, unparalleled service and luxury make it the ideal choice for discerning travellers. ... more   less 
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental

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