I picked the Fourseasons hotel since it was supposed to be the best - considering the high prices they charge it should have been the best experience in Geneva, but to the contrary.
They were busy with hotel renovations during my stay (not that this should be my problem at any account - renovations should not impact me since I am still expected to pay a high premium rate for my stay). This caused hammering and noise in the hotel all all day long.
Being 5 months pregnant and having a cold I picked up while traveling I requested a late check out 7pm the eve (my flight was at 9pm). They agreed but at a half day rate - which I decided to do since I had such a long trip back to SA. My meetings finished in the morning and I was planning a sleep/rest in the afternoon before making my way back to SA - but of course - renovations continued with banging that continued all afternoon. I phoned reception to ask them to stop all the noise so I could rest (again - why should renovations be my problem??). They initially agreed. I had just fallen asleep when reception woke me telling me that they have to continue with the renovations while they will move me to another room. Imagine this - me in my pajamas, interrupted sleep and finally moved to another room at 3pm the afternoon. I was not happy. I tried to fall asleep again, but alas no luck. Eventually started to get ready for my trip back. Still exhausted and my view that the late check-out was actually in the end not worth it due to the interruptions. When I checked my bill when I got home the following afternoon I saw that I was actually charged a full rate for my extended stay. I have to date sent 3 emails to Geneva Fourseasons regarding queries on my statement and bill and they have not bothered to come back to me (2 weeks later). For such a premium, costly hotel - I am completely horrified. This is not the service I expect and paid for...
- Official Description (provided by the hotel):
- Distinguished continental hotel with antiques, located 500 meters from Cornavin train station & 4.5 km from Geneva-Cointrin Arpt. ... more less
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- Also Known As:
- 4 Seasons Hotel Des Bergues Geneva
- Four Seasons Geneva
- Geneva Four Seasons