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“Great location and excellent service!”

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Four Seasons Hotel des Bergues Geneva
Ranked #3 of 105 Hotels in Geneva
Certificate of Excellence
Doha
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location and excellent service!”
Reviewed January 26, 2013

The Four Seasons of course is known for their standard so i will not comment on that, however personally and specifically i would like to mention the great customer service i experienced there the staff were always happy to help.
The layout of the hotel is cozy, it is located in a spectacular location! If you walk out of the hotel and walk to the right you will end up in the best shopping area (Rue du Rhone), restaurants and the famous old town (Vieille Ville) and if you walk out and take a left you'll end up at the famous Lake Geneva (Lake Leman) where you can go for a walk, have some ice cream or coffee and even visit the fountain.
The beds are so comfortable and the view is just beautiful.
The food taste, quality and presentation was definitely up to Four Seasons Hotels standard.
I highly recommend this hotel if you're in Geneva and would like to stay in the city centre.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DimaAkhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, February 4, 2013
Dear DimaAkhal,

Thank you very much for haven taken the time to write about your experience at our hotel.

Your detailed description and recommendations can certainly help the choice of future guests of ours.

We look forward to having you back at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2013

We were here for 2 nights,Very good Hotel, All staff were friendly, Room was cleanliness when I ask an extra pillow they just gave me straight away,Food was perfect and professional services,
That's all I want

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear Robert A,

We are happy to hear that we fulfilled your expectations during your stay with us. Let us exceed them on your next stay!

We are looking forward to welcoming you again at the Four Seasons Hotel des Bergues.

Warm regards,
José SIlva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vigo, Spain
1 review
Reviewed January 9, 2013

The arrival was just perfect. We were scored to our room to make the check in. Everything from there was smooth, professional and friendly. We spend New Year's Eve at the Hotel and it was an extraordinary experience. The dinner at the restaurant Il Lago was a dream: the food, the service, the champagne temperature... and after that we had fireworks from the balcony! As I said, OUTSTANDING!

Room Tip: Ask for a room in the 6th floor, it is very quiet.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MontseGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear MontseGN,

What a pleasure to hear that you had an outstanding stay with us!

We hope you will be our guest again not only for the next end of year festivities but also during 2013.

Warm regards,
José Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed January 9, 2013

Excelent service, extremely well located, charming atmosphere; good for business or leisure. Meals cost are really exorbitants
I was there with my family for the new year eve and particiapted in one of the special dinners; very good inall senses.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luiz F S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear Luiz F S,

Thank you for your lovely comments about your stay with us!

We would be very happy to welcome you again at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed January 8, 2013

After a horrible experience in Club Med in Val d'Isere (avoid it!) we were so relieved to be finishing off our holiday with a couple of days here.

It's just the best service and attitudes you can find in the hotel business from the moment we were escorted to our room until we were wished a pleasant and safe trip home.

The rooms were elegant, smart and tastefully decorated. The TV was large, had a huge choice of hundreds of channels (Sky, BBC 1, 2 and 3, ITV 1, 2 and 3 plus many others for Brits) and great surround sound to enhance to listening experience.

Room service was excellent too. Quick, on time and the food was perfection, as you would expect.

The bed and sleep quality was as amazing as you would expect from the Four Seasons. We were a little worried about noise from the main road outside but the sound-proofing cured that. It was the best sleep I had in weeks.

I was asked to call before checking out so they could bring the car down and also asked where my destination was. When I checked out, my car was waiting the the sat-nav programmed for the exact location I was going to (which helped a LOT as we were going to the French side of Geneva airport - a nightmare to find usually, even with sat-nav). They also provided a map.

My better half wasn't feeling great so the hotel delivered some hot tea, lemon, honey etc as a gift to make her feel a little better. A small touch but something that endears me this hotel and Four Seasons in general.

Everyone who works here should be proud of where they work and how they work.

10/10.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MoscowJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear MoscowNick,

How nice to hear we could leave you a strongly positive impression to end your vacation with!
It is really valuable for us to get a feedback from our guests on their experiences at the hotel.

We hope to welcome you again next time you go for skiing in the region or during the warmer months, when Geneva is undoubtedly a place to visit.

Warm regards,
José Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GREECE
Level Contributor
164 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed January 4, 2013

The hotel is what the earthly luxury is all about. The service is with one word FANTASTIC. This establishment depends on the service that the employees give to the customers. Our luggage came to the room before us, the girls in the reception are highly qualified and trained. They always have a smile on their face. If you choose to reserve from the internet don't forget to write your wishes, they will do their best to give you something more that you did not pay for. (ours was not met because it was x/mass season and the hotel was full.) We chose the a room with no lake view.(750$) The room was posh with a cleanliness and twice a day service makes it incomparable. The bathroom is the kind that you go in and you don't want to come out sort. The classic fare of, flowers everywhere, is very impressive.
BEWARE: Although the official rate of the Swiss Franc to the $ is around 0,90 (22/12/2012 it changes every moment) the best you can get will be 5% less than the official rate. So dollars add up very easily. At the bar two cocktails, two glasses of red Burgundy wine and two entrees and a salad (I admit with white Alba truffle ) will add up easily to 400$. There is no tipping as in all FS hotels 15% is included in the price. But if you want to make them happier live a small tip.
AH YES THE GUESTS: From barefoot Hindu gurus to burka wearing ladies and their children to over or scantly dressed Russian ladies that gives the hotel a very interesting amalgam. You always have a smile in your face when you see them all in the breakfast restaurant. Very good breakfast by the way. So go for it. It is not cheap but in my 50 years of travelling I never came across best and cheap. There is good and cheaper but never best and cheap. So if you are of my philosophy, instead of staying four days in good stay two days in best. It is a way of life. So go for it.

Room Tip: If you are going to reserve lake view rooms prefer the (looking at the hotel)the right hand side roo...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YakoDogiou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear EMMADO,

We would like to thank you not only for haven taken the time to write about your experience at our hotel but also to highly recommend it to others.

We hope to have the opportunity to welcome you again soon at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 31, 2012

we stayed at this hotel during christmas and they made our holiday special. the staff is amazing, very friendly and helpful. the hotel is beautiful and cozy, great rooms and great location. will be retuning soon!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eude r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear eude r,

We are very happy to hear that your stay with us was special and that you greatly enjoyed our facilities and service.

How nice you are coming back soon! It will be a pleasure to welcome you again at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel des Bergues Geneva

Property: Four Seasons Hotel des Bergues Geneva
Address: quai des Bergues 33, Geneva 1201, Switzerland (Formerly Hotel des Bergues)
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Saint-Gervais Les Bergues
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Family Hotel in Geneva
#1 Spa Hotel in Geneva
#2 Business Hotel in Geneva
#2 Romantic Hotel in Geneva
#3 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel des Bergues Geneva 5*
Number of rooms: 103
Official Description (provided by the hotel):
Distinguished continental hotel with antiques, located 500 meters from Cornavin train station & 4.5 km from Geneva-Cointrin Arpt. ... more   less 
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Also Known As:
4 Seasons Hotel Des Bergues Geneva
Four Seasons Geneva
Geneva Four Seasons

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