Thun's Seepark is like a government institution. Two incidents point to the problem. We used two rooms there for two nights until yesterday. The rooms are not heated properly. The duvets are tiny and ineffective. We asked for blankets on the phone and were ignored for two hours. When we went to reception the cheeky receptionist lady said there was no housekeeper on duty and she would tell the hallporter. Additional duvets did come but go blankets.
Secondly, the young breakfast room waiter who was requested to help us with freshly squeezed orange juice brought us canned stuff saying: " We normally do not bring things. It is not part of our duty."
The attitude is dangerous and ingrained because the hotel is controlled by the UBS. General Manager Urs Bircher was not available to us.
On the positive side, the hotel is brilliantly located near a small forest next to the lake. No lake views. The food is mediocre. Much scope for improvement. About a 15 minute walk from town.
Will we go again? Not sure.
B G KOSHY
- Official Description (provided by the hotel):
- The elegant, airy and stylish Superior Congress Hotel Seepark stands right on the shores of Lake Thun, in the midst of the historic Schadau Park. Its 85 rooms, 4 junior suites and 2 panorama suites are comfortable, generously proportioned and modern. The Seepark offers a choice of eating options - gourmet dining in "dasRestaurant", and hot food and snacks virtually round the clock in "theTimeless'" bistro. Leisure activities include excursions to the region's beauty spots, outings on the hotel's mountain or e-bikes, and use of the in-house wellness and keep-fit facilities. Fresh, seasonal cuisine and exquisite original dishes, mainly from local produce, make our menus a tempting culinary experience. This tranquil setting with its breathtaking lake and mountain views promises relaxation, pleasure and a sense of utter well-being. ... more less
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