After reading all the positive reviews on tripadvisor, my husband and I and our 3-year old daughter decided to stay in this hotel for 4 nights.
Yes, we all agree that the location is great, in the center of the nice City, Thun, and on the banks of the river with beautiful views.
What we don't understand is why this is a 4-stars hotel.
The room was very basic and far too small for 3 people, even for two people!
The bathroom looked modern, but there was NO storage space at all. We had to put everything on the ground.
The wardrobe, oh dear, I can't even call it a wardrobe, was far too small. I wonder where people have to hang their clothes during winter time?
Then, during the evening, there were lots of insects on the windows, so it was impossible to leave the windows open. There is NO AIRCONDITIONING, which made it difficult to breath in that room. It wasn't even hot outside during the day (average 22C), but it was too hot to catch some sleep. If we would leave the windows open, there would be an invasion of flying insects. Since we had a room on the first floor with no view at all, it felt like being in a bunker.
There was an extra very small bed in our room for our little daughter. After cleaning the room, this bed was never made.
STAFF and Breakfast/dinner:
When we arrived, none of the staff would offer help to carry luggage.
At breakfast, we were not offered any coffee or tea, instead they told us in a very rude way: "You will find everything inside". There you go...By the way, breakfast was very basic.
In general we found the staff not friendly, except the waiters in the restaurant who served dinner.
If you want to use internet in your room, you will have to pay for it. Well, we did, but internet was not working during our stay. There were problems with their provider and this was not sorted out. Luckily, we did get our money refunded.
We are used to stay in 4 and 5-star deluxe hotels. After Thun, we stayed in Swiss Diamond Hotel in Lugano. This is a 5-star deluxe hotel. I don't know if it is wise to compare these two hotels, but this would make the Freienhof a 3-star hotel.
I'm sorry, but I can't recommend this hotel to families with children. We think this is more the kind of hotel for business/conferences.
- Official Description (provided by the hotel):
- Our historic, yet modern hotel is situated in an idyllic spot by the River Aare on the edge of the old town of Thun. 66 renovated modern rooms, 700m2 of professionally equipped seminar facilities and a creative kitchen offering speciality foods are brought to you in a refreshing manner by our young team. Although we are in the centre of town, peace and quiet are guaranteed since our rooms are on a little peninsular where all you hear are the gentle sounds of the River Aare. ... more less
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- Also Known As:
- Freienhof Swiss Quality Thun