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“Hard to understand the 4 stars!”
Review of Hotel Freienhof

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Hotel Freienhof
Ranked #4 of 9 Hotels in Thun
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Hard to understand the 4 stars!”
Reviewed August 20, 2010

After reading all the positive reviews on tripadvisor, my husband and I and our 3-year old daughter decided to stay in this hotel for 4 nights.
Yes, we all agree that the location is great, in the center of the nice City, Thun, and on the banks of the river with beautiful views.

What we don't understand is why this is a 4-stars hotel.

The room:

The room was very basic and far too small for 3 people, even for two people!
The bathroom looked modern, but there was NO storage space at all. We had to put everything on the ground.
The wardrobe, oh dear, I can't even call it a wardrobe, was far too small. I wonder where people have to hang their clothes during winter time?

Then, during the evening, there were lots of insects on the windows, so it was impossible to leave the windows open. There is NO AIRCONDITIONING, which made it difficult to breath in that room. It wasn't even hot outside during the day (average 22C), but it was too hot to catch some sleep. If we would leave the windows open, there would be an invasion of flying insects. Since we had a room on the first floor with no view at all, it felt like being in a bunker.

There was an extra very small bed in our room for our little daughter. After cleaning the room, this bed was never made.

STAFF and Breakfast/dinner:

When we arrived, none of the staff would offer help to carry luggage.

At breakfast, we were not offered any coffee or tea, instead they told us in a very rude way: "You will find everything inside". There you go...By the way, breakfast was very basic.

In general we found the staff not friendly, except the waiters in the restaurant who served dinner.

If you want to use internet in your room, you will have to pay for it. Well, we did, but internet was not working during our stay. There were problems with their provider and this was not sorted out. Luckily, we did get our money refunded.

We are used to stay in 4 and 5-star deluxe hotels. After Thun, we stayed in Swiss Diamond Hotel in Lugano. This is a 5-star deluxe hotel. I don't know if it is wise to compare these two hotels, but this would make the Freienhof a 3-star hotel.

I'm sorry, but I can't recommend this hotel to families with children. We think this is more the kind of hotel for business/conferences.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank G_J_L_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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Belfast
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2010

Had read TripAdvisor reviews prior to travelling, most of which were complimentary. Couldn't fault the hotel at all, service, food, rooms. You can dine outside by the river if you wish. We have stayed in many parts of Switzerland over the past few years, and the situation of this hotel right on the River Aare was exceptional. Much to see and do in the area - Thun castle overlooking the town, boat trip on Lake Thun. Lovely food served on the boat, not expensive. (Be warned, if you disembark the boat to visit the Beatus caves, there is a really steep 25 minute walk but it's worth the effort).

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SKItrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 11, 2010

We stayed for 2 nights in july. Very hot and humid so found it difficuly to sleep with no air con in the rooms. Great position on the river, lovely walks along the river banks. Great restaurant on the opposite bank serving italian food. Go out hotel entrance turn right cross over bridge and you are there, has a good terrace above river. A good location to drive into the mountains without the hustle of Interlaken.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bessywales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zürich
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 28, 2010

The Freienhof is recently refurbished and bang in the middle of the historic old town of Thun, at the River Aare. Rooms are no frills and very small, furniture also won't win them a design price but it's good value for money, it's got a decent restaurant, it's quiet (unlike the other hotels in the city center) and they have underground car parking. Ask for a room in the annex, facing the river and ask for special rates at check in.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grischa62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
207 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed March 7, 2009

Very chic boutique like hotel for such as small Swiss town. It's centrally located in old town and just a five minute walk to the train station. It's located on a penisula between two rivers so it's very quiet with little traffic passing around the rooms(either pedestrian or vehicular). Rooms are not tiny, but wouldn't consider them roomy either. Beautiful hard wood floors. Acutal queen beds, instead of two twins pushed together, that is comfortable. A shelf on wheels lays over the foot of the bed and holds the flat screen tv and coffee maker(guess it's on wheel so you can move it when you sleep). Lighting in the room is hidden in the trim in the ceiling, nice modern touch. Room has two sets of floor to cieling windows, one side opens up to create a balcony like space with great views of an old wooden covered bridge/dam. Bathrooms are very interesting. Instead of being behind a wall, the bathroom in encased in a cloudy glass stucture that you can see through from the bedroom, so make sure your very comfortable with whomever your staying with, because you will be seeing them naked, or at least their silhouette. Bathroom also has an orange, almost neon like, light that can be seen in the bedroom when turned on. Minor problem if you get up in the middle of the night to use the bathroom or wake up early and decide to shower because the light protrudes brightly into the bedroom and can wake the other person. The shower is awesome with a huge shower head on the ceiling pumping out tons of water. No mini bar was a bit of a shock in such a nice hotel. Room numbers are painted on the ceiling of the hallways which was something a little original. Keys(no card, acual keys) to room have large and bulky key chains but I encountered this in two other swiss hotels.
Breakfast provided few options beyond a few cereals, cheeses, cold cuts and juice, but they let us take bread to feed the ducks and swans who live on the two rivers surrounding the hotel. The hotel restaurant had great modern Swiss food served in an upscale yet casual dining area. The perch on saffron laced spinach was particullary good and the steaks(very good) are cooked in the kitchen than flamed with cognac table side(nice show manship).
Staff was very nice but failed on our only attempt to get a recommendation for a place to grab lunch. Not a big deal, she was polite just not knowledgeable.
Thun is a beautiful little town and deserves a visit even if for only a couple of hours, if staying overnight I'd highly recommend this hotel.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SHFT54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
207 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed March 6, 2009

This hotel is actually in Thun(pronounced "toon") not Interlaken(on completely opposite side of lake) and is very chic boutique like for such as small Swiss town. It's centrally located in old town and just a five minute walk to the train station. It's located on a penisula between two rivers so it's very quiet with little traffic passing around the rooms(either pedestrian or vehicular). Rooms are not tiny, but wouldn't consider them roomy either. Beautiful hard wood floors. Acutal queen beds, instead of two twins pushed together, that is comfortable. A shelf on wheels lays over the foot of the bed and holds the flat screen tv and coffee maker(guess it's on wheel so you can move it when you sleep). Lighting in the room is hidden in the trim in the ceiling, nice modern touch. Room has two sets of floor to cieling windows, one side opens up to create a balcony like space with great views of an old wooden covered bridge/dam. Bathrooms are very interesting. Instead of being behind a wall, the bathroom in encased in a cloudy glass stucture that you can see through from the bedroom, so make sure your very comfortable with whomever your staying with, because you will be seeing them naked, or at least their silhouette. Bathroom also has an orange, almost neon like, light that can be seen in the bedroom when turned on. Minor problem if you get up in the middle of the night to use the bathroom or wake up early and decide to shower because the light protrudes brightly into the bedroom and can wake the other person. The shower is awesome with a huge shower head on the ceiling pumping out tons of water. No mini bar was a bit of a shock in such a nice hotel. Room numbers are painted on the ceiling of the hallways which was something a little original. Keys(no card, acual keys) to room have large and bulky key chains but I encountered this in two other swiss hotels.
Breakfast provided few options beyond a few cereals, cheeses, cold cuts and juice, but they let us take bread to feed the ducks and swans who live on the two rivers surrounding the hotel. The hotel restaurant had great modern Swiss food served in an upscale yet casual dining area. The perch on saffron laced spinach was particullary good and the steaks(very good) are cooked in the kitchen than flamed with cognac table side(nice show manship).
Staff was very nice but failed on our only attempt to get a recommendation for a place to grab lunch. Not a big deal, she was polite just not knowledgeable.
Thun is a beautiful little town and deserves a visit even if for only a couple of hours, if staying overnight I'd highly recommend this hotel.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SHFT54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 25, 2008

We have just returned, and were so happy with this hotel that I thought I'd check in here to add my praise. Obviously whatever renovation issues others experienced were in the past, because the hotel was very peaceful and modern and perfectly well-equipped in April '08.
Everyone was extremely helpful and friendly, and our room was fabulous. I could go on and on about all the things we loved - the terrific views, the extraordinary spaciousness, the attentive extras provided by the helpful staff, the convenient location, the chic decor... We all enjoyed it so much and were terribly sad to leave. It will definitely remain a highlight among hotels for us!

  • Liked — views, spaciousness, location, service, decor
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank moonstruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Freienhof

Property: Hotel Freienhof
Address: Freienhofgasse 3, Thun 3600, Switzerland
Location: Switzerland > Canton of Bern > Thun
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #4 of 9 Hotels in Thun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Freienhof 4*
Number of rooms: 66
Official Description (provided by the hotel):
Our historic, yet modern hotel is situated in an idyllic spot by the River Aare on the edge of the old town of Thun. 66 renovated modern rooms, 700m2 of professionally equipped seminar facilities and a creative kitchen offering speciality foods are brought to you in a refreshing manner by our young team. Although we are in the centre of town, peace and quiet are guaranteed since our rooms are on a little peninsular where all you hear are the gentle sounds of the River Aare. ... more   less 
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Also Known As:
Freienhof Swiss Quality Thun

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