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“Unfriendly Staff”
Review of Ibis Bern Expo

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Ibis Bern Expo
Ranked #13 of 30 Hotels in Bern
GreenLeadersGold level
Jakarta, Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unfriendly Staff”
Reviewed January 4, 2014

Location is not in down town but thanks to the tram. 15 minutes to down to wn and 10 minutes tram interval is helping. David, you must remember that we are the hotel's guests and you are the staff. Don't be snobbish

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbern, Manager at Ibis Bern Expo, responded to this review, January 5, 2014
dear customer,

thank you very much about your comment.
We will talk about this item directly with our team member.
This is not how we want our staff to react.
But we hope you enjoyed staying in our hotel and we look forward to welcome you again.

best regards

hotel ibis Bern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Malaysia
Level 6 Contributor
152 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed October 30, 2013

You know what you are going to get in ibis, and it is the same here, except the service is poorer. They were renovating their lobby & restaurant area on the day I am checking out, after spent 2 nights in this hotel. For breakfast, I was asked to go to Novotel right beside this hotel for breakfast. I thought it was a upgrade, in order to compensate the difficulty that they introduced to customer, but NO, basically they just use the bar in Novotel to offer the breakfast, yet, items like fresh fruits were missing. The worst part is, when I am checking out, I asked to store my luggage in the hotel and collect it in the afternoon. But because they are renovating the lobby area, where the storage located, they just rejected my request, and ask me to find my own way.
This is very wrong, they supposed to do more to reduce the impact to the lowest for customer, but, they choose the easiest way, by simply decline their customer.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel_freak_mas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbern, Manager at Ibis Bern Expo, responded to this review, November 3, 2013
Dear customer,

thank you very much for taking the time to send your comment after your stay with us.

You are right, we are rebuilding our lobby/bar/ reception area at the ibis hotel, therefore the breakfast is at the Novotel (same building). We are very sorry for any inconvenience that may cause. And, of course, we storage your luggage. We apologize for this misunderstanding and look forward to welcome you again.

best regards

hotel ibis Bern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Venice, Florida
Level 6 Contributor
244 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed October 16, 2013

Spent one night here and found the rooms clean and large. Easy walk into the city center. Did not have breakfast. Parking onsite. Bargain price for Bern. Restaurants are not close, but easily found in town. We would stay here again

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbern, Manager at Ibis Bern Expo, responded to this review, October 18, 2013
Dear customer,

thank you very much for your comment.
We are pleased you enjoyed your stay with us and we look forward to welcome you again.

best regards from Bern

the team of the Hotel ibis Bern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 15, 2013

We loved our stay at the IBIS hotel in Bern. We didn't realize how far it was from the center of town, but within the metro was directly behind the hotel, so getting to downtown was extremely fast & easy.

Other than that, our stay was great. Rooms are small but adequate and the beds comfortable. The bathroom was really weird in that it was kind of a pod that was installed in the room, so it was quite small and had that formica feel to it, but otherwise was great.

The front desk reception people were very accommodating & helpful.

The one problem we did encounter was the spotty WIFI. That was super frustrating, because when you travel, you expect to at least have email access once you're back to your hotel. We found that a real drag.

People have written about the breakfast and the fact that it's rather expensive at 15F. But I thought I'd take a moment & describe it in detail so people know what to expect. They had the following offerings: cold cuts (salami, turkey, etc), cheese, tomatoes, fruit compote and some fresh fruit, hard-boiled eggs, jams, jellies and butter, croissants, rolls and sliced bread. The coffee, unfortunately was from a machine and it was pretty awful. (Here's a tip: there is a restaurant next door that offers hot breakfasts for 26F - scrambled eggs, hot meats, cucumbers, tomatoes, etc if hot breakfast is important to you). I would say that the IBIS breakfast was well worth it in terms of convenience & gave you a decent start to your day.

So all in all, it was a pleasant stay and except for the wifi situation, everything was pretty great.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yodee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbern, Manager at Ibis Bern Expo, responded to this review, October 18, 2013
Dear customer,

thank you very much for taking the time to send this comment after your stay.

We are pleased you enjoyed it so much and we will inform the team about it.
Of course, you could have asked our reception staff for helping you with the WIfi access.
We work every day to improve our service and so, these comments are very helpful.

Looking froward to welcome you again in our hotel.

best regards

the team of the hotel ibis budget Bern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Bern Expo

Property: Ibis Bern Expo
Address: Guisanplatz 4, Bern 3014, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Bern
#4 Green Hotel in Bern
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis Bern Expo 2*
Number of rooms: 96
Official Description (provided by the hotel):
The recently completed Ibis Bern Expo hotel is located opposite the BEA Bern Expo centre and not far from the new Wankdorf football stadium and the National Equestrian Centre. The centre of the city is just 1.5 Km from the hotel and the Bern Belp International Airport is only 10 km away. Book one of our 96 airconditioned rooms and benefit from the amenities on offer, including a 24 hour bar, wireless Internet access and private undercover pay parking. Restaurants can be found nearby the hotel. ... more   less 
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Also Known As:
Ibis Bern Expo Hotel Bern
Accor Bern Expo

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