Usual high standards from Ibis; know what you are going to get and nearly always deliver. This one a little more epensive than others we have stayed in. Garaging expensive. Front desk not as quick as usual on check-in.More
Usual high standards from Ibis; know what you are going to get and nearly always deliver. This one a little more epensive than others we have stayed in. Garaging expensive. Front desk not as quick as usual on check-in.MoreShow less
thank you you very much for your comment after your stay with us.
Of course, it is our ambition to provide a convenient and quick check-in as well as we want to convince our clients with the complete service we want to offer.
So every comment helps us to improve our serice.
Look forward to welcoming you again here in our hotel ibis in Bern
your team ibis Bern
I was pleased with my stay at IBIS Bern expo. The service from every staff was wonderful. They were friendly and professional and were eager to help with very aspect of my stay. The only negative experience I had was the shower and the water alternated between hot and cold during the busy times (first thing in the morning). Otherwise, it was great. Wonderful breakfast buffet selection and nice location - walking distance from old Town after a big meal.
thank you very much for your comment.
We are pleased you enjoyed your stay in our hotel and let us know this after departure.
Our staff is very happy about this comment as well adn we all hope to welcoming you again in our hotel.
the team hotel ibis Bern
When we reached the Hotel Ibis we had been on holiday in Europe for two months and this was our seventh country, so we have experienced many hotels. I was shocked to see two stars, as the property and most definitely the service is FOUR STAR. What a friendly welcome we received and our special requests were met with a smile. The tram is just outside and drops you directly in old town Bern within minutes. Some Expo Center is located across the street and was filled with hundreds of people. We were interested in old town Bern and did not explore the expo. The rooms are so very comfortable and clean. The hotel is very quiet and friendly. We highly endorse the property.
thank you very much for your comment after your stay in our hotel.
Our team always wants to improve their service and wants to make our customers feel very comfortable. So the whole team is very happy about your comment.
Look forward to welcoming you again at your next visit to Switzerland.
the team ibis Bern
This Hotel has 2 stars but if it would have been in Italy it would be are 4 star hotel .The location is fantastic for Messe /Expo or Stade de Suisse all in about 200 meters .
I had booked for one person had a Huge room 701 with 3 beds .The room was very clean and the bed exstrmely comfortable.bathroom is the "classical" cabine like on a Ship not fantastic but functionally .Breakfast very various and good all bread warm and freschbaked .Staff young but very proffessional
thank you very much for taking the time to send your comment after your stay.
We are glad you enjoyed your stay with us.
Each day we are trying to improve our service for our clients.
Look forward to welcoming you again our hotel.
your team ibis Bern
Reservation MESS: I booked the hotel through the Accor website. When I checked in they could not find my reservation, so they booked a lower quality room for me. 2 days later I check with them on this and oops, they found it, and ooops, they can't cancel the first reservation which was more expensive. So stuck in crapper room, paying more than list rate, crapper breakfast, no notification of whats going on until I ask 2 days in, only get refund on the cheaper booking when I checkout, 4 days after checking in. Stuck with more expensive pre-paid reservation even though they did not put me in a nicer room. Bottom line, they dont care.
we really do apologize for the inconvenience you had during your stay.
We want our guests to feel comfortable and convenient and they should enjoy the stay in our hotel this is the kind of service we want to provide.
But however we look forward to welcoming you again in our hotel to give us the chance to show you the improvement of our service.
Your team hotel ibis Bern
The hotel is conveniently located right next to the tram stop which takes you to the city centre for CHF2.30 in about 10 minutes. The location is not very atmospheric though, with the vast Expo Centre on one side and the National Equestrian Centre on the other.The room was very clean, spacious and the beds very comfortable. The bathroom was excellent- spacious and clean with superb shower. The service was very good indeed - extremely friendly and helpful. We did not take the breakfast because it was an extra CHF15 which we thought was too much for what you get - there are better deals in town.
Bern is an expensive city, and this hotel is a good compromise between cost, convenience and quality - recommended!
The least attractive part of the deal was the cost of car parking - either outside or underground - CHF20 per 24hrs.
thank you very much for taking the time to write a comment after your stay.
At our breakfast buffet we serve several sorts of bread, toast, rolls,marmelade, fresh fruits, fruit salad, juices, joghurts, cheese, meat, flakes, coffee, tea, hot and cold milk and chocolate/ovomaltine, boiled eggs, and other things more.
We are happy you enjoyed your stay and look forward to welcoming you again soon.
your hotel ibis team Bern