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“A good option”
Review of Novotel Bern Expo

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Novotel Bern Expo
Ranked #7 of 30 Hotels in Bern
Certificate of Excellence
GreenLeadersGold level
Reviewed November 13, 2013

Because of the high prices of hotels in Switzerland, it is a good option to stay in the visit to Bern. The hotel is not far from the city center (just 5 minutes by car, with tram connections, or a nice walk down..). Situated in a quiet area, opposite the Expo. Room large and comfortable. Breakfast expensive but children do not pay. Restaurant with a suitable menu for a light dinner with Swiss standard prices. Parking over 20 € / night. Staff like robots, without any personal approach. In short, good quality/Price value.

  • Stayed: October 2013, traveled with family
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1  Thank Flannaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 - 181 of 860 reviews

Reviewed November 10, 2013

This is a good clean hotel, perfect for the business traveler. Rooms are small but there is a decent restaurant on the ground floor and the food is good (but expensive). Staff is very helpful, all speak English, and the hotel is walking distance to several nearby attractions like the stadium, shopping, and the rose garden.

Stayed: August 2013, traveled on business
Thank Zachary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded November 26, 2013

Dear guest,

Thank you very much for you great feedback on Tripadvisor.
It gives me great pleasure to know that you had an enjoyable stay with us and that everything was to your satisfaction.
Thank you for your kind comments about our hotel . We like to make our guests stay with us a comfortable and memorable one and it is very satisfying to hear that these efforts are noticed.
We hope that we will have the opportunity of welcoming you back to the Novotel Bern in the near future.

Kind Regards,

Yvan Bailbled
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Nikolay57
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 23, 2013

We spent two nights at the Executive Room with a Queen and sofa-bed for a quick visit to Bern. We arrived before the normal check-in time and since the hotel was not sold out, we were able to check-in early. This of course helps if you have been driving for a couple of hours.

Although the room was smaller than we expected, it was fine for our family of four. The rooms are decent but not your typical novotel cleanliness as there were mildew in the shower and the bed linen did not seem that clean as compared to other Novotels. Unfortunately the plug to the bath tub did not work so we were not able to enjoy a bath. The hotel has a very small gym with about five machines. We used it both nights but the thread mill was not working at the time.

The most positive thing aboout the hotel is the service by the hotel staff who were great. They provided much assistance and we would like to particularly note the woman who is in charge of the breakfast area. We really appreciated her friendliness. The buffet breakfast had a lot of options and was very good.

Although you can take the tram from the train station to the hotel, we preferred to walk. The hotel is about 15 to 30 minute walk from the Old Town depending upon how quickly you walk. We enjoyed the walk particularly through the Rose Garden. There are a few restaurants near the hotel.

All in all we enjoyed our stay and had no major complaints.

  • Stayed: October 2013, traveled with family
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Thank Oasis6618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

We stayed in this hotel over the last weekend and from the time we checked in, couldn't fault it. We were greeted by Valentine on check in who made sure our check in was as smooth as ice and we were given free upgrade to an executive suite as we were on our honeymoon. He made sure all our needs were well looked after. I work as a Front of House Manager myself for a 5 star Establishment based in Manchester and Valentine's customer service skills far far exceeded to many of my own staff memebers. He is an excellant ambassador to your company as well as Antonio who couldn't be more helpful with directing us to town and holds a vast knowledge about the area.
Hotel itself is very well equipped with modern facilities. Tea/ Coffee machine provided in each room. We were on the 9th floor and View from the window was breathstaking and over looked a stable which was nice. Rooms were spotlessly clean and toiletries were replaced everyday which in itself had an executive touch. In short, the staff made us feel right at home. We would defo be coming back. Superb establishment and excellant service! Would recommend it to everyone visiting Bern.

Room Tip: ASk for the room overlooking the stables
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  • Stayed: October 2013, traveled as a couple
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Thank starnike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

We had the worst experience ever. Although the staff were very friendly and helpful, it was no compensation for the dirty rooms. The bedding on the sofa bed seemed like it had not been changed and the walls and the carpet had big dirty marks in several places. The foyer etc was very clean, but the room was worse than a grotty motel room. The only decent thing about this place was the breakfast.

  • Stayed: August 2013, traveled with family
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Thank ZeniLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

The hotel has a good price-quality-ratio. The rooms are clean, enough spacious and well furbished. The only thing I asked myself also after my second stay is why there aren't a bin and a toilet brush in the toilet.
Service is very friendly and attentive and I appreciated the fact that there were several locals speaking local "Berndeutsch". A fact that in Swiss hotels is not any longer common.
I can highly recommend this hotel.

  • Stayed: September 2013, traveled on business
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Thank Capunsli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded October 17, 2013

Thank you for your favorable comments. We are very happy that you have enjoyed your stay with us. We are glad to receive your compliments about our helpful staff have been kindly forwarded.
We are looking forward to welcome you soon again!

Kind regards from Bern

Yvan BAILBLED
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bern Expo

Address: Guisanplatz 2, Bern 3014, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Bern
#5 Luxury Hotel in Bern
#6 Business Hotel in Bern
Price Range: $127 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bern Expo 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Novotel Bern Expo is a 4 star hotel offering 112 non smoking rooms located opposite the BEA Bern Expo exhibition centre, the ice hockey stadium, the national horse riding centre and 200 m from the Stade de Suisse and the Zentrum Paul Klee. The tram runs from in front of the hotel to the old city in 7 minutes. The hotel features a restaurant, bar, internet corner and six meeting rooms, as well as facilities for guests with limited mobility, private pay parking and a fitness centre. ... more   less 
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Also Known As:
Novotel Bern Expo Hotel Bern
Accor Bern Expo
Bern Novotel

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