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“Apallingly dirty and small rooms!!”
Review of Novotel Bern Expo

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Novotel Bern Expo
Ranked #7 of 30 Hotels in Bern
Certificate of Excellence
GreenLeadersGold level
Reviewed October 20, 2013

We had the worst experience ever. Although the staff were very friendly and helpful, it was no compensation for the dirty rooms. The bedding on the sofa bed seemed like it had not been changed and the walls and the carpet had big dirty marks in several places. The foyer etc was very clean, but the room was worse than a grotty motel room. The only decent thing about this place was the breakfast.

  • Stayed: August 2013, traveled with family
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Thank ZeniLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 - 186 of 850 reviews

Reviewed September 30, 2013

The hotel has a good price-quality-ratio. The rooms are clean, enough spacious and well furbished. The only thing I asked myself also after my second stay is why there aren't a bin and a toilet brush in the toilet.
Service is very friendly and attentive and I appreciated the fact that there were several locals speaking local "Berndeutsch". A fact that in Swiss hotels is not any longer common.
I can highly recommend this hotel.

  • Stayed: September 2013, traveled on business
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Thank Capunsli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded October 17, 2013

Thank you for your favorable comments. We are very happy that you have enjoyed your stay with us. We are glad to receive your compliments about our helpful staff have been kindly forwarded.
We are looking forward to welcome you soon again!

Kind regards from Bern

Yvan BAILBLED
General Manager

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Reviewed September 8, 2013

I spent 2 nights at the Novotel Bern Expo last week. This is a typical European Novotel; modern, clean, nice restaurant, convenient parking and standard, but convenient for business, rooms. I always try to stay at novotels when traveling in Europe, because they are moderately priced and usually are predictable (in a positive sense). The Novotel Bern Expo does not disappoint.

Room Tip: Get a room overlooking the stables
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  • Stayed: September 2013, traveled on business
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Thank qppstudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded October 17, 2013

Sir,

You have perfectly explain the philosophy from Novotel Bern. We work hard but with passion and it's always rewarding when guests appreciate it.
Give you satisfaction is our goal.
Thanks again and hope to see you soon.
Kind regards,

Yvan BAILBLED
General manager

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Reviewed September 3, 2013

The two day stay at Novotel Bern Expo was really pleasant. The room was beautiful with all modern amenities. The Bath was unbeatable. Service was very good with helping staff. Really worth the money. Children have XBOX gaming zone and fee internet helps a lot

  • Stayed: August 2013, traveled with family
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Thank PuneCitizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded October 17, 2013

Dear family,

Thank you so much for your great comments regarding your stay at the Novotel Bern.
We really hope to see you again.
Kind regards,

Yvan BAILBLED
General manager

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Reviewed August 24, 2013

The Bern expo Novotel is away from the main centre of Bern but easily accessible by Tram (number 9) we actually walked which meant we got to see a bit more of the city but it was a trek with the cases rolling along behind! We walked back into Bern via the Rose garden, good views of the old town and the Bear pits well worth a visit and clear the bears are well looked after and have loads of room to explore.

We stayed two nights here and the room and the bathroom were clean. Novotel always deliver a consistent high standard but it did lack any character.

  • Stayed: July 2013, traveled as a couple
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Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded August 29, 2013

Thank you very much for you great feedback on Tripadvisor.
It gives me great pleasure to know that you had an enjoyable stay with us and that everything was to your satisfaction.
We hope that we will have the opportunity of welcoming you back to the Novotel Bern in the near future.

Kind Regards,


Yvan BAILBLED
General manager

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Reviewed August 22, 2013

Very nice room, clean with all the things you need. Best feature is, that you can shut off the AC and control it on your own.

With the No 9 Tram you reach the Kornhausplatz in a few minutes and can enjoy a nice dinner. (Sadly for me it was hard to find the right Tram,because there are a few No9 Tram)

  • Stayed: August 2013, traveled with friends
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Thank Crush207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded August 29, 2013

Thank you for your favorable comments. We are very happy that you have enjoyed your stay with us. We are glad to receive your compliments about our helpful staff have been kindly forwarded.
We are looking forward to welcome you soon again!

Yvan BAILBLED
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

  • Stayed: July 2013, traveled as a couple
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    • Rooms
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Review collected in partnership with Accorhotels.com
Thank Gill D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
novotelbern, Directeur général at Novotel Bern Expo, responded to this reviewResponded August 29, 2013

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Additional Information about Novotel Bern Expo

Address: Guisanplatz 2, Bern 3014, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Bern
#5 Luxury Hotel in Bern
#5 Family Hotel in Bern
#6 Business Hotel in Bern
Price Range: $126 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bern Expo 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Novotel Bern Expo is a 4 star hotel offering 112 non smoking rooms located opposite the BEA Bern Expo exhibition centre, the ice hockey stadium, the national horse riding centre and 200 m from the Stade de Suisse and the Zentrum Paul Klee. The tram runs from in front of the hotel to the old city in 7 minutes. The hotel features a restaurant, bar, internet corner and six meeting rooms, as well as facilities for guests with limited mobility, private pay parking and a fitness centre. ... more   less 
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Also Known As:
Novotel Bern Expo Hotel Bern
Accor Bern Expo
Bern Novotel

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