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“Very good Hotel in a decent place”
Review of Novotel Bern Expo

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Novotel Bern Expo
Ranked #6 of 30 Hotels in Bern
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very good Hotel in a decent place”
Reviewed January 1, 2013

We have stayed for a night in this hotel. When we arrived in Bern someone helped us to get the tram 9 to the hotel. The hotel is just 10 min from the Bern rail station and located in a very calm, peaceful environment. Staff were welcoming n gave us free Wifi at check-in which was wow!! The view from the room was great. Room n bathroom/toilet were clean , tidy.. the bed wasn't so comfortable but had a sound sleep though.. Breakfast was great with a variety of tea, cereals, bread, bread spreads, cheese, yogurts, fruits, juices..........had good options n enjoyed food a lot!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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814 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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Kuala Lumpur
Level 4 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 30, 2012

A welcoming hotel for those visiting Bern (or Switzerland) for the first time. Only 10 minutes away (8 stops) from Bern main station on Bernmobil Tram 9 (hop on at Bern Bahnhof, hop off at Guisanplatz Expo, the hotel is just across the road). Not a problem to drag your luggage on to this low-floor tram. Taxi is not required to get to this hotel.

Our room was sufficiently sized to accommodate 2 adults and 2 small kids. Staff was efficient to deal with our checking-in and out. Too lazy to refer to train timetable? No problem, the staff will tell you what is the best time to travel from Bern to any city in Switzerland.

Too lazy to go to the city center to grab food? Spitalacker station is only 3 stops away (or 4 minutes) from the hotel for you to grab some kebab or buying groceries at Migros.

Wifi is free but you need to ask for new login and password every 24 hours.

In short, this hotel has excellent connection to the city center, decent room, efficient and polite staff, and free wifi. Certainly a great value for the price we paid for.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shycs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cotia, Brazil
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 25, 2012

Hotel muito bom. Very good hotel. Pessoal atencioso e bem preparado. Staff is so nice. Facil de chegar da estacao de trem atraves do Tram 4 (do outro lado da rua). Easy to get there from the traim station; just take Tram 4 (it stops on the other side of the street). Alem das expectativas. Em Bern Vale a pena visitar o Jardim Das Rosas onde se tem uma vista inesquecivel (se o tempo nao estiver encoberto) Visit the Roses Garden in Bern (above to the bears) and you will find a great view (that really worth the time spent to go there).

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Olavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 7, 2012

Nice business hotel at the end of the 9 tram. yes, easy to get to town and train station but nothing near the hotel if you want to go for a walk or get something to eat. I prefer downtown hotels when going to a city such as this.

rooms - nice but odd. i guess they are trying the modern look and feel. relatively sparse for furnishings. not the feel i was looking for when coming to Bern.

Service - friendly and helpful

food - the breakfast buffet is pretty good.
Bar - good service at night

couldn't print boarding passes. no business center and no ability to print

the hotel shares a building with the IBIS the IBIS is a separate entrance.

Overall - average if you want to stay closer to town, don't stay here. if you don't mind a tram every time you want to explore - this is fine

Room Tip: the 8th floor is the last floor of the novotel. they are doing work on the IBIS rooms so the 8th fl...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MBF6288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, December 12, 2012
Dear guest,

Thank you for your positive comments regarding your stay with us.
As you said, the hotel is not located downtown but with the tram (every 5 mn) you need only 7mn to reach the center of the city. There are not plenty of restaurant in the nearby area, but you have walking access of minimum 4 of them. The best decision is to use the Novotel restaurant which offers you a very good kitchen made with fresh products. Let's try the next time and give your feedback.
I hope we will have the pleasure to see you again with us.
Kind regards,

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 26, 2012

I have to stay this is one of the best hotels we have stayed in on our trip so far. The location is brilliant! The tram stop is right outside the hotel, so easy access to the train station. Just take tram number 9 from the train station and it brings you straight here.
The rooms are really clean and very modern. Our bathroom has a bathtub and a separate shower and the toilet is completely separate. The internet is free (even though you have to go the reception every day to get a new username). We booked on booking.com and it didn't mention that our breakfast was included, but once we got here the receptionist told us it was, so we thought that was a brilliant bonus.
The food is really nice, you get bacon, eggs, sausages, etc and all very good quality, Room service also reasonably priced and worth it as the portions we had were very big.
I loved staying here and if I'm ever in Bern again i will come back here.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KT0201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, November 5, 2012
Dear guests,

It was a pleasure to read your comments about your stay at the Novotel Bern which I have shared with the staff. Such comments are a real motivation and also a satisfaction.
I hope we will see you again in Bern and it would be a pleasure to welcome you.

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marburg, Germany
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2012

Novotel is conveniently located when arriving by car. Front desk staff is very helpful.
Even though not directly located in city centre all major sights are either within walking distance or can be reached by tram.
Good value with weekend package.
Only small negative is size of room when staying with two adults and two kids - free space is limited when daybed is in use.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TweetysFamiliy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, November 6, 2012
Madam, Sir,

What a pleasure to read your positive comments concerning your stay at the Novotel in Bern.
it's motivating and also a great satisfaction for us.
All the staff and myself expecting to see you again in Bern.
Sincerely yours,

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 5 Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 24, 2012

I'm not sure if the stay here was soo great cause everything just fell into place.There is one gripe but lets start with the good. The room was clean and the staff was very friendly. It was really easy to find the hotel and it shares underground parking with a neighboring hotel. Parking runs 20 swiss fracs a night. Surprisingly the room was very spacious. It was our second stay at novotel and quite frankly we are starting to become fans of this hotel brand. The room lay out is different compared to american brand hotels. The highlight of our stay was the breakfast. It was amazing!! Everything tasted soo good and the service was great. Belgian waffles, bacon, beans, and a mean coffee. Now the bad. There was this weird noise in our room. It sounded like a motorcycle reeving from a distance. Everybody in my family was soo tired of walking around all day that we slept right through it. Either way it was a great stay and I would definitely recommend this hotel to anyone. Last thing is the price issue. All I can say its Switzerland. I paid 5 francs for some fries at mcdonalds. Enough said.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lfamily83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, November 6, 2012
Madam, Sir,

I want to thank you for your positive and helpful comments regarding your last stay at the Novotel in Bern. That kind of comments is a source of motivation to increase our quality and to reach our goal which is to be the best hotel in Bern in our category.
Thanks for all and see you in the near future.

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bern Expo

Property: Novotel Bern Expo
Address: Guisanplatz 2, Bern 3014, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Bern
#5 Luxury Hotel in Bern
#5 Family Hotel in Bern
#6 Business Hotel in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bern Expo 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Novotel Bern Expo is a 4 star hotel offering 112 non smoking rooms located opposite the BEA Bern Expo exhibition centre, the ice hockey stadium, the national horse riding centre and 200 m from the Stade de Suisse and the Zentrum Paul Klee. The tram runs from in front of the hotel to the old city in 7 minutes. The hotel features a restaurant, bar, internet corner and six meeting rooms, as well as facilities for guests with limited mobility, private pay parking and a fitness centre. ... more   less 
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Also Known As:
Novotel Bern Expo Hotel Bern
Accor Bern Expo
Bern Novotel

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