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All reviews jack's brasserie sky terrace train station rooftop bar rain shower schnitzel mini bar turn down service perfect service excellent hotel five star hotel nespresso machine swiss hospitality highly recommend this hotel an upgrade old town up to date
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Reviewed 1 week ago

I stayed for business but I would happily stay for pleasure. I was so impressed with how stunning this hotel is from the lobby to the rooms. The Spa is magnificent and we ate at the restaurant for both breakfast and dinner, both excellent. The staff is the friendliest and most helpful I have ever encountered. A big plus is it's only a few steps from the train station and lot of shopping and restaurants. Truly a diamond with no rough!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dellalubke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 5 days ago

Thank you so much for your wonderful feedback!
We hope to welcome you soon back.
All the best,
Seraina Zahner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The Schweizerhof is located across the street from Bern train station, a short walk. Near the tram lines, too. The building is historic both in real life as well as in the movies as it was featured in the James Bond film, 'On His Majesty's Secret Service." Part of the action took place on the balcony of Room 412, which was next door to the room we were assigned, 411.

Sybille at the front desk gave a master class in customer service. She greeted us for our one night stay as if we were as if we were returning favorite regulars. She checked us in, looked up information about a hard-to-find Swiss cookie, and oriented us to Bern, coming from behind the desk to do so. She made us feel welcome in such a gracious and friendly manner that we immediately felt the warm cocoon of Schweizerhof's 5-star hospitality. Thank you, Sybille!!

Our room was spacious, spotless, well-appointed, and looked out over the square. Nespresso coffee maker (much preferred over other types) and complimentary bottled water. Ample closet space. The bed was perfect. With the roll shutters down, we heard no street noise at night.The bath was spacious with a separate WC and rain shower. As another reviewer noted, we did find the room on the warm side. Then, we read the staff's explanation about how the building converts the underfloor heating to refrigeration for cooling; sounds very green. We also found the light switch controls a little perplexing. We never figured them out completely.

Because of our short stay, we were sadly unable to try the Spa or the restaurant giving us the perfect excuse to return to Bern and the Schweizerhof. Highly recommended!

Room tip: Room 412 is the "James Bond" room.
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 5 days ago

Thank you very much for your lovely feedback on Tripadvisor.
We were very happy to read your motivating words - especially Sybille was proud to hear your compliments!
We hope that we are able to welcoming you back soon and that you will then be able to enjoy our beautiful Spa.
With our best regards,
Seraina Zahner

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Reviewed 2 weeks ago via mobile

This hotel is located perfectly in old town, steps form central train station.
Ask for room on a the opposite side of train station- much quieter and better view . We had an amazing room , like a studio apartment with bathroom far from the bedroom so one person could take a shower when the other sleeping. Shower is amazing - newly renovated with beautiful rain shower. Room is equipped with nice coffee machine and small fridge. We had breakfast included and it was great.
Keep in mind few things: if you are driving parking is 40 CHF a day and restaurant for dinner wasn’t the best. Otherwise you would love to staying here.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank AbbyAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 1 week ago

Thank you very much for your visit and for your feedback.
It is nice to hear you were enjoying your stay in Bern.
We hope to welcome you back soon!
With my best regards,
Seraina Zahner

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Reviewed 2 weeks ago

The hotel is conveniently located near the Central Rail Station and also near the many sights of the city. Our room was comfortable. Breakfast this year was much improved over that offered last year. Now there is a buffet as well as hot dishes made to order.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gsrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 2 weeks ago

Thank you very much for your visit and for your feedback.
It is great to hear that you were positively surprised by our new breakfast concept.
With our best regards,
Seraina Zahner

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Reviewed 4 weeks ago

Service was excellent and the hotel was great. We loved the spa. The concierge and the hotel staff were all superb. The location for buses is perfect. The rooms are very comfortable and quiet.
The only thing that we would have liked is for th air conditioning to be better. The rooms were very warm and the AC only went down to 20. The windows are restricted in how much they open and it is noisy outside at night so we could not keep them open for sleeping. This is a small thing, we loved the place.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank eversosaggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 3 weeks ago

Thank you very much for your visit and for your feedback.
It is lovely to hear that you were enjoying your stay in Bern.
Concerning your comment about the room temperature, we kindly inform you that we do not have an air conditioning, only a ventilation system with temperature control in a limited temperature range and heat recovery for the rooms. The house is cooled in the summer by the conversion of the underfloor heating to refrigeration and then temperature adjustments can only be very slow and affect the whole house.
We hope to welcome you back soon and wish you all the best in the meantime,
Seraina Zahner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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