We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,358)
Filter reviews
1,358 results
Traveler rating
1,149
134
47
15
13
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,149
134
47
15
13
Show reviews that mention
All reviews jack's brasserie sky terrace train station rooftop bar rain shower schnitzel turn down service perfect service excellent hotel five star hotel nespresso machine swiss hospitality highly recommend this hotel an upgrade up to date old town large bathroom
Selected filters
Filter
Updating list...
5 - 10 of 1,358 reviews
Reviewed 1 week ago

We stayed at their Bern and Zurich properties over the course of two days. It was very interesting how different they were. If we have to pick which was better, we would choose their Bern location.
When comparing the two hotels it wasn’t that their Zurich hotel was bad just needed some TLC in their rooms (they needed to be updated), they were just worn. The Zurich staff was also wonderful, location was great and air conditioning did help to cool the room but for the same price you could easily see the differences and why we preferred the Bern location.

The Bern hotel is in a historic building in the heart of the city center, when you arrive you see the grandeur of the main lobby still harking back to its historical architecture. But after you leave the lobby heading to your room things change to any new hotel in the 21st century they are well appointed, updated and modern.

Our room was on the top floor on the back of the hotel to avoid the street noise. Unfortunately, the only complaint we had was the room never got cool with what Europe considers air conditioning, the window didn’t offer any relief either. Be aware most hotels in Europe don’t offer air conditioning and those that do are not what you might be used to.

They do offer valet service for your car, which we appreciated given in the center city we didn’t want to deal with finding a place to park our car.

It is only 5-10 minutes from the clock tower, shopping district and old town. The hotel does give you free bus tickets to use during your stay we chose to walk every where instead. It does have a roof top bar overlooking Bern you might want to try given they give you a free welcome drink.

Everyone wants to ensure you have a great time and happy to help with anything from the valet to front desk. You will not be disappointed to stay at this hotel.

Room tip: higher floor on the back of the hotel are quieter
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We stayed here for 2 nights, our room was perfect and well located for all the sights. Room was excellent and bed extra comfy. Enjoyed a few hours in the spa area too. If arriving by train, be aware that the station extends over a wide area with various exits. We had a bit of a walk as we exited at the wrong place. The hotel is opposite the main entrance.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LilBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 5 days ago

Thank you so much for your feedback!
Do not hesitate to contact us next time as we are always happy to pick our guests up at the train station gate.
With my best regards,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

unfortunately I only spent one night in the hotel but the impact was really positive; very kind staff; perfect soundproofing of the room (and fortunately because I often have problems with noise); wonderful room; breakfast to be framed; to signal also the presence of blinds on the windows: too many hotels in Europe do not have them and therefore at the first light of dawn the light always filters. finally real darkness

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cristiano1379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 1 week ago

We strive to make every guest feel at home while staying with us. All the more it is highly motivating to read your feedback. Thank you!
Best regards,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

This is an amazing hotel in every sense of the word. The rooms, as well as the entire hotel, are beautiful! It is 5 star classic luxury from the greeting upon checking in to the wonderful room to the lovely breakfast. Just loved everything about the hotel. The staff are so helpful and friendly also. It is located right in the center of the city of Bern across from the train station. May shops, sidewalk cafes and stores are in the surrounding area.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank MarylandAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 1 week ago

We are happy to hear that you had an amazing stay with us.
With my best regards,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Bern was our third stop in 8 days and we needed rest. We were welcomed with eye contact, smiles, a refreshing towel and fresh juice as we checked in - just what we needed! The young lady focused on us and reviewed every detail including suggestions to a few questions. The pillows and bedding were like a nest - best sleep! We extended our stay by a day because we were warmly welcomed and truly appreciated to be their guests. The food/service, location, bedding, bath were well done! we’ve treated ourselves to luxury hotels in other places where more money was expected for better service, ugh

Date of stay: August 2019
Trip type: Traveled as a couple
Thank csprungee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, PA to General Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded 2 weeks ago

Thank you very much for your friendly feedback, csprungee. We are delighted that you enjoyed your stay and even extended it. We are looking forward to welcoming you back soon at Hotel Schweizerhof Bern.
Best regards, Stéphanie Gerber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews