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All reviews jack's brasserie train station rooftop bar rain shower schnitzel mini bar turn down service perfect service wonderful hotel five star hotel highly recommend this hotel nespresso machine an upgrade up to date large bathroom the location is perfect old town
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Reviewed April 2, 2019

The hotel is just opposite to the train station. Very convenient.
A variety of choices in the restaurants for breakfast, lunch, tea and dinner.
Difficult to find a hotel in the city centre featring facilities for SPA, massage and facial.
Cigar Lounge and different restaruants to cater to different needs.
Small gifts and snacks upon arrival and depature.
Staff are friendly, highy recommended.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank Voyage17064926361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded April 13, 2019

Thank you so much for your lovely feedback.
We hope to welcome you soon back!
All the best,
Seraina Zahner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2019

surprisingly changed into a modern and clean accommodation compared with my old experience in this hotel. Staffs are very friendly and willing to help! Breakfast is already excellent, but service staffs are unfriendly and looking tired.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wander55908353813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded March 29, 2019

Thank you very much for your feedback. It is great to hear that you liked the new Hotel Schweizerhof Bern!
Concerning your comment about our service staff we would appreciate to get in touch with you personally. Please do not hesitate to contact me directly under: qm@schweizerhof-bern.ch.
We wish you a lovely day and best regards,
Seraina Zahner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2019 via mobile

We had 2 luxurious days at the Schweizerhof in Bern. We were treated like royalty. Every staff member made it their job to give us a pleasant and memorable experience. The location was perfect for access to town, and to the trains and buses. Accommodations were more than I could have hoped for. Every detail was perfect.
Thank you, you have shown us what true Swiss hospitality is and we feel so welcomed.
If all the Swiss Deluxe Hotels are like this, we will certainly stay within the brand. Truly exceptional.

Date of stay: March 2019
Trip type: Traveled with family
Thank WSF234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded March 29, 2019

We strive to make every guest feel at home while staying with us. All the more it is highly motivating to read your feedback. Thank you!
All the best wishes from Bern,
Seraina Zahner

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Reviewed March 22, 2019

The hotel was beautiful and a great central location. The spa was absolutely amazing and the windows have blinds that seal shut that block out all outdoor noise. We would definitely recommend staying here!

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Miked121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded March 25, 2019

Thank you so much for your wonderful feedback. We are glad you loved our THE SPA and our wonderful rooms.
We hope to welcome you back soon.
All the best,
Seraina Zahner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2019

Front Desk as well as Concierge desk was very Efficient and Helpful.

we had a wonderful two days stay at the hotel.
Unfortunately being Saturday and Sunday Bern was closed.
Room was very nice and comfortable with coffee machine and Juices.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank DDalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded March 21, 2019

Thank you very much for your stay and for your nice feedback.
We hope to welcome you again in the near future. Bern is a lovely city to explore! Our concierge will be happy to provide you with great recommendations.
All the best,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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