We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Reviews (1,187)
Filter reviews
1,187 results
Traveler rating
1,007
116
40
13
11
Traveler type
Time of year
LanguageAll languages
More languages
1,007
116
40
13
11
Show reviews that mention
All reviews jack's brasserie sky terrace train station bulgari toiletries rooftop bar rain shower mini bar turn down service excellent hotel perfect service five star hotel nespresso machine highly recommend this hotel an upgrade up to date old town large bathroom
Filter
Updating list...
8 - 13 of 1,187 reviews
Reviewed January 13, 2019 via mobile

The hotel is amazing and well located personnel is very kind, rooms are spacious and extremely clean.
Here it goes the “but”: internet access is terribly slow, once of the worst I’ve seen so far. Breakfast should be improved with more options for this kind of hotel. I am sure they can do better.
However, it is a wonderful hotel.

Date of stay: January 2019
Trip type: Traveled with family
1  Thank Fe19de68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded January 17, 2019

Thank you very much for your feedback on Tripadvisor. We are happy to hear you had an excellent stay. Our internet is usually very fast - please accept our apologies if you experienced it differently.
Concerning breakfast we kindly inform you that with our a la carte options you can order as much as you like. We are also happy o fulfill any other wishes or items that are not on our menu. Please don't hesitate to let us know.
We are looking forward to welcome you back and wish you all the best in the meantime,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

Having spent a night at their hotel in Lucerne, we had high hopes for our 2 night stay in Bern. Having arrived by train, the hotel is literally across the road, so a great location. On arrival you could see this was a wonderful hotel and on arriving mid afternoon it was extremely busy in the foyer with people enjoying drinks/coffee - as was the reception. We were instantly given help by the concierge who took our bags. A lovely girl from Reception (Tanya? - apologies if I have got this wrong), took us to sit down and offered us refreshments while we waited for Reception to quieten down. She then offered us lots of wonderful information on best places to visit, giving us a map and circling must see places. Once checked in, we arrived at our 2 bedroom family room ( 2 completely separate rooms 304/305 but with a a small hallway and lockable door at the front ). They were elegantly furnished, spacious and thought they were fantastic. We had planned to eat at a specific restaurant that first evening but cancelled as we really liked the look of Jack's Brasserie attached to the hotel (and were you will have breakfast). Everyone was again, charming, welcoming and we have a brilliant night. Sadly we did have quite a bit of rain during our 2 day visit but so much of Bern can be reached under cover it was easy to get around. This hotel has the same wonderful group of staff who are welcoming, happy and really want you to enjoy your stay. It is in a fantastic location to get around, easy for the station and we really enjoyed our stay despite the rain. Hard to imagine how I could give it any more stars had the sun been shining !! We will be back.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank DiP44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded January 8, 2019

Your friendly words are putting a big smile on our faces. We are delighted to hear that you had a fully satisfying time with us. It is our highest goal to make every guest feel at home while staying at the Hotel Schweizerhof Bern & THE SPA and therefore we are very thankful for your motivating words. We will gladly share them with the entire team.
All the best,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2019

The service received is equal or better then any of the top hotels in the world. Excellent location across the street from the train station. Will definitely return to this hotel on my return trip to Bern in the summer.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sandy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded January 8, 2019

Thank you so much for this great feedback of yours. It is an honour to hear your compliments.
We hope to welcome you back soon and wish you all the best,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2019

Warm wellcome, very accommodating treatment. Surprising gift upon arrival for our youngest family member. As expected, fabulous service from the whole Schweizerhof Bern staff! Definitely to recommend and to come back.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank balmer2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSB_Quality, Quality & CSR Manager at Hotel Schweizerhof Bern & THE SPA, responded to this reviewResponded January 8, 2019

Dear balmer2017, thank you very much for your visit and for your feedback. We are glad to hear that we were able to surprise your youngest family member with the teddy bear gift.
We hope to welcome you back soon!
All the best,
Seraina Zahner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2018

The staff was friendly, professional and very helpful. Our room was very quiet - great for sleeping. The bathroom was very spacious and well designed! We enjoyed the large bathtub, the separate shower, double sinks and private toilet room. The bed was very comfortable. We ordered room service for breakfast - delicious!

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 144beverlyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews