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“VERSATILE AMBIENCE”

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Sorell Hotel Arabelle
Ranked #16 of 30 Hotels in Bern
Reviewed February 25, 2012

OVERVIEW:
Arabelle Hotel is an economical option if you are staying in Bern, Switzerland for a few days. It offers adequate accommodation for a very fair price. The hotel had a versatile ambience that gave it its own character. In short, it exceeds our expectation. We would definitely stay there again!

TRAVEL DATES:
September-2009

LOCATION:
Located in a quiet district of Bern, plenty of restaurants and shopping within walking distance of the hotel.

POSITIVE NOTES:
Good location; Clean and spacious rooms; Friendly staff; Good breakfast, consisting of: fresh bread, variety of cheese, fruit juices, and coffee.

NEGATIVE NOTES:
No AC; There is no staff present at the hotel after hours.

AMENITIES:
Free breakfast, Wi-Fi Access (surcharge), Private bathroom; Hairdryer, Clock/Radio; Small business center.

NIGHTLY RATE:
$80+ booked via Travelocity

DISCOUNT ACCEPTED:
None

Room Tip: We stayed at Room #242. It was very spacious, and had a large bathroom. Although the room had no AC...
  • Stayed: March 2011, traveled as a couple
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5  Thank TravellingTroubadour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (191)
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71 - 77 of 191 reviews

Reviewed December 16, 2011

This hotel was much better than I had expected from its two star rating. Above all, it is clean and fresh, with little signs of any wear and tear. The building is not new, but the inside seems very recently refurbished, and the room as well as the breakfast room were shiny and modern. The stone staircase suggested some echo effects and looked like one could expect to hear some sounds from other guests, but that turned out not to be the case: I stayed just by the stairs, and was still not disturbed at any single time during the week. My room (the smallest on that floor, according to the map on the fire evacuation plan) was a little on the small side, but perfectly adequate, and the high ceiling gives a spacious feel. There was a good desk, possible to do real work at, and facilities like instant coffee and a heater. As I had forgotten my adapter at home, I was particularly happy to find one standard European power jack among all the Swiss jacks in my room. Wireless internet worked very well but was not for free, so I payed 45 CHF for access during the week. Breakfast was fully OK: a reasonable assortment of bread including Swiss cheese croissants, boiled eggs, juice, coffee, tea, yougurt, fruit -- only the cereals were disappointing, just standard Kellogg's stuff. I am highly likely to return.

  • Stayed: December 2011, traveled on business
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1  Thank GlobeThrottler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2011

The room was a bit warm but apart from that it was clean, comfy, spacious, breakfast was good and the staff were friendly and helpful.

  • Stayed: June 2011, traveled on business
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Review collected in partnership with OctopusTravel
Thank theshrimp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2010

Booking via www.berninfo.com, the official tourist site you can get 3 nights for the price of 2 at this hotel at weekends, making at less than £40 a night. It was clean, quiet, buffet breakfast offered good selection. Only 3 stops on bus 12 from central station or about 12 minutes walk. I had a room at the back which was very quiet. Reception staff very friendly and helpful.

  • Stayed: October 2010, traveled solo
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2  Thank DalstonBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2010

Finding an affordable place to stay for a week in Bern was not easy! In the end, after considering the reviews here on TA, I decided on the Arabelle. I played around for a while on expedia and the hotel website and got the best deal by booking directly with the hotel for the first 3 nights and with expedia for the last 4 nights, ending up paying an average of AU $123 a night. It took a bit of figuring out to get that rate - at first I couldn't get it lower than $156 a night, but I finally found the right combination.

I arrived in Bern and followed the hotel instructions from the train station - it could not have been easier - you simply catch the No 12 tram outside the train station (going right) and its the 3rd stop - the hotel is visible from the corner of Mittlestrasse.

When I checked in I was given a tiny single room, with an even tinier bathroom, and a floor that squeaked and squealed with every footfall: it was a shocker. That first night I could not sleep at all - investigation revealed the reason - missing slats from the base of the bed, meaning that the mattress sagged in the middle. After I brought this to the receptionists attention the next day, I was moved into another room in the 2nd building - it was SO MUCH BETTER; it was 4 times the size and had a double bed with no missing slats, and a bathroom that I could turn around in. and the floor didn't squeak. I was very happy in that room - room 242 (2nd building, 4th floor, room 2). Make sure you get instructions as to where your room is: my first room (132) was on the 3rd floor (4th floor to you americans) and it took some finding the first time around.

Anyway, room 242 had a desk, with a TV (which I promptly unplugged and never used) and a phone, opening windows, an easy chair and coffee table, and two wardrobes. The shower had excellent water pressure and good hot water. Bodywash and handwash are provided in wall mounted units. Towels are not replaced if you hang them on the rack. There is no fridge which was a nuisance, but it was so cold I left things on the windowsill at night to good effect.

The room was serviced each day (one day she opened the door with no announcement and discovered me undressed after a shower: that was a pretty uncool moment = I learned to put the 'do not disturb' sign up whenever I was home.

Breakfast was pretty basic: cereals and yoghurt, a few different types of cheeses (those baby bebels and foil packs of cream cheese, and some sliced cheddar) and meats, and rolls and slice your own bread. There was a coffee machine, and a hot milk machine so you can have hot chocolate which is nice. Also two different juices, and a basket with fresh fruit (apples, oranges, some bananas one day). Certainly enough to get you going of a morning, but not lavish. And the floor in the dining room is a shocker for the squeaking - its really loud and embarrassing.

The reception staff were friendly and helpful.

Location was perfect: I bought a clipper card and caught the tram into town each day - it's not that far a walk but its a long steep hill and I certainly wouldn't attempt it with a case, and couldn't be bothered at the end of the day.

Bern was fantastic - I just loved it. I did 3 day trips (Rheinfelden, Vevey and the vineyards, and the Golden Pass trip to Montreaux and Chateau de Chillon), and spent 3 days wandering around Bern and shopping - there is excellent shopping in Bern and with the AU dollar doing so well and taxes so low there, it really was not that expensive.

Internet: I bought a 30 hour/7 days internet card from swisscom, for 45 franks. unfortunately the wireless access in both my rooms was terrible, so i used the dining room each night to upload my photos etc - it was fine there.

  • Stayed: April 2010, traveled solo
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4  Thank emah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2010

I arrived following a lengthy journey by train from Reading via Paris at 10:15pm on a Sunday night in the snow to find the door locked and despite following instructions was unable to gain entry until a fellow hotel guest happened to arrive back and let me in. So the main point to note is do not arrive after 10pm.

I paid 230 GBP for 3 nights and despite a reasonable continental breakfast I found the rooms to be fairly spartan and not particularly homely and so wouldn't necessarily recommend the hotel. The location was fine, close to the University and station and a 20 minute walk into the centre.

The "business centre" consisted of just one computer. Wifi was available but I'm not sure how expensive it was.

  • Stayed: January 2010, traveled on business
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1  Thank Ricardodesantaalbana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2009

My husband and I spent one night in this hotel. It felt a little like a college dorm room with two low twin beds, two closets, a small desk, and a small bathroom. Our room backed up onto an alley, and was a near a busy intersection and bus route. So, it was pretty noisy with the windows open, but too hot with the windows closed. So, we didn't get a great night's sleep, but all-in-all it was not bad for the price. The staff was helpful -- they recommended a good Sri Lankan restaurant right around the corner. The included breakfast buffet was reasonably good, with fresh fruit, breads and pastries, deli meats and cheese. This no-frills hotel is just up the hill from the central train station -- Bus #12 will take you within 50' of the door.

  • Stayed: June 2009, traveled as a couple
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1  Thank ajsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sorell Hotel Arabelle

Address: Mittelstrasse 6 | 3012 Bern, Bern 3012, Switzerland
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #16 of 30 Hotels in Bern
Price Range: $164 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sorell Hotel Arabelle 3*
Number of rooms: 41
Official Description (provided by the hotel):
Such an inviting atmosphere! Together with the friendly service and the central location, the arguments are simply overwhelming! An insider's tip for business travellers and tourists. The famous vaulted galleries, parliament building, bear pit, cathedral, clock tower - all attractive sights in the Bernese Old Town (UNESCO World Heritage since 1983) are a short walk or tram/bus ride from the Sorell Hotel Arabelle. ... more   less 
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Also Known As:
Arabelle Hotel Bern

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