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All reviews clock tower old town bathroom situation opaque glass breakfast buffet perfect location walking distance main sights included in the room price public transportation room was large city rathaus einstein
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Reviewed March 24, 2019 via mobile

The staff here is very kind and helpful. The location of this hotel is perfect and right in walking distance of all the main sights of Bern. The room was large and very clean with modern decor and I enjoyed the view of the window from our room . However, I did not enjoy the bathroom situation. It was very small with opaque glass as the “walls” the sliding glass door the the bathroom was also very loud. This hotel was also very noisy. I could hear other guests walking around in their rooms, noises outside (I would recommend bringing ear plugs or a white noise machine to drown out noise). Lastly the mattress was not very comfortable.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank merriement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
schluessel-bern, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded April 19, 2019

Dear merriement

Thank you very much for your feedback.

We are very excited, because the bathroom situation will change in a few month. We get new bathrooms! :-)

I hope you enjoyed Switzerland and we meet us soon in the old town of Bern.

Best wishes

Mike Jaussi & Schlüssel-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019 via mobile

The room was big and clean and modern. The bed comfortable. The hotel is well situated and super for sight seeing. Unfortunately loud noises could be heard when people were leaving bars or deliveries were being made early morning. The negative is that the bathroom is a cubicle wet room which you have to step up into and room was tight. The loo was right in front on my face too when I was in bed!
The restaurant was ok but unfortunately our meal was tarred by a sick, coughing waitress.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank cnjsvillanpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2019

The hotel has a perfect location in the center of the city. Room was clean and perfect for a business stay. A bit loud in the evening due to people enjoying the night out. Lovely breakfast with a nice variety of goodies. Staff excellent and friendly from the heart. I would choose the hotel again for next trip. Visit the restaurant! Food was excellent, tasty and creative for a rasonable price.

Date of stay: February 2019
Thank Ursula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2018

It is barely understandable how many hotels in Bern get away with their offer of barely acceptable accomodations at relatively high prices. The place is old fashioned, ropms have minuscule TV sets, bathrooms are cramped and badly designed, and breakfast is so-so.
The concludion: it's better to fork high ptices for the few 5 star places or spend the night in a nice suburb, like thr diplomats' quarter in Muri.

Room tip: Stay away!
Date of stay: November 2018
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank GranZorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngiP39, Manager at Hotel Goldener Schlussel, responded to this reviewResponded November 8, 2018

Dear GranZorro
Thank you for your feedback. It is nice if you compare a 3 star hotel with a 5 star hotel and a diplomat office. Then we did not do that bad.

We wish you lots of fun in the wonderful city of Bern.

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Reviewed October 3, 2018

The hotel facility is very average, or even below... the room is rather small and the wash room is an integrated unit within the small room. The hotel is located to the clock tower in town and you might be able to hear the clock ringning in the mornings...

Date of stay: October 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank MGCPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngiP39, Manager at Hotel Goldener Schlussel, responded to this reviewResponded October 9, 2018

Dear MGCPH

Thank you for your feedback.

We are in the middle of the old town of Bern and the Zytglogge is really close. But you do not hear them when the windows are closed. Otherwise you can ask for an quiet room.

We wish you a nice time and maybe again in Bern.

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