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All reviews old town train station european standards clock tower would definitely stay here again business trip no air conditioning nice hotel excellent location short walk enjoyed my stay aare river yogurt single room switzerland key centre
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Reviewed July 23, 2018

We stayed here for one night on our way to Kandersteg. Unfortunately, we were not pleased with this hotel at all. Aside from the excellent location, this hotel does not have much going for it. The room was spacious, but the bathroom was incredibly small. The bed was extremely uncomfortable, and there was no AC offered in the room. This was extremely disappointing, as it was over 32 degrees outside during our stay. The hotel does offer a small standing fan, so we positioned that as close to our bed as we could, but it did not help very much. We didn't sleep very well. The breakfast was not good - the eggs smelled like fish (?) and made my stomach turn, so we just ate some yogurt and went on our way. All of this was so disappointing as we were extremely pleased with the location upon check-in. Very sad that the rest of the hotel didn't live up to our expectations.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Devon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELBERN, Manager at Best Western Hotelbern, responded to this reviewResponded July 27, 2018

Dear Devon C.

Thank you very much for your Feedback. We are blessed to hear that you liked our location.
We have a relatively old building and therefore no air conditioning in the house.
However, we are happy to inform you that we are currently renovating.
Of course, air conditioning systems will also be installed during the renovation.
We hope to welcome you back after the renovation.
Best wishes from Berne. Eleonore Peracchia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2018

The hotel was nice and clean. The hotel location was near city center so it was close to city transportation . The beds were very hard and uncomfortable. The room was good sized with a view of the rooftops. Breakfast was not included. Parking was in a lot about 1/3 mile away from the hotel.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank DianeO546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELBERN, Front Office Manager at Best Western Hotelbern, responded to this reviewResponded June 28, 2018

Dear Diane, thank you for your stay and taking your time to write us a review. We are happy that you enjoyed your stay, but we are very sorry that the bed was too uncomfortable. Nevertheless, we hope to have the possibility to welcoming you again in our hotel at another date. Thank you and best regards, Andrea Marbacher

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Reviewed June 6, 2018 via mobile

Centrally located in town and near train station. Close to most tourist attractions. There's a good restaurant located within hotel which you can hold closed door events for up to 30 pax. Supermarket is located few steps away. Hope the door key can be changed-old fashioned bell that's really heavy.

Date of stay: November 2017
Trip type: Traveled on business
Thank keneng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELBERN, Front Office Manager at Best Western Hotelbern, responded to this reviewResponded June 10, 2018

Dear Keneng
Thank you for your kind feedback. We are happy, that you enjoyed your stay over all. We are also happy to let you know, that in September 2018 we start renovating our hotel. And after the renovation, the door keys will be a light key-card. We are looking forward to welcoming you back again in our hotel. Best regards, Andrea Marbacher

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Reviewed April 28, 2018 via mobile

I got a bit late in reaching the parking zone where our Tour Bus was parked and the lady at Front office A. Marbacher helped me connect my tour operator even though I was not a guest at the hotel. She helped me inform the tour operator that I'll be there in a while thereby not missing my bus!
Thanks a ton.

Date of stay: April 2018
Trip type: Traveled solo
Thank Ravi_Bhuptani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this reviewResponded May 17, 2018

Dear Ravi, thank you for your kind feedback. We are happy to help all the time. Best regards from Bern and all the best, Andrea Marbacher

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Reviewed March 26, 2018

Two night stay for businesses, within walking distance of main train station, old town, shops, restaurants, and the river. Hotels provide vouchers for tram, buses, and funicular. Bring toiletries such as shampoo, but these are available on request.. the key is on a large metal fob. Restaurant on site, but several close by. Bilingual staff very helpful. Rooms are compact. Common room with iron and ironing board.

Date of stay: March 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this reviewResponded March 28, 2018

Dear Pauline D
Thank you very much for your kind review. We are very glad you enjoyed your visit and we will gladly pass on your positive feedback to our staff. We look forward to welcome you back and we wish you all the best in the meantime.
Best regards - Claudia Mende - Sales & Marketing

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