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“Spent 2 weeks there recently & I'll be back”

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Best Western Hotelbern
Ranked #9 of 30 Hotels in Bern
Reviewed April 15, 2014

I have stayed there before and will do so again. The staff are no friendly and obliging. The room and beds for Single Occupancy are a bit small but comfortable. The breakfast is very good. One can order scramble eggs and bacon, for example, at no extra charge, although a continental breakfast seems to be intended.

it is so central and convenient. Near the main railway station and trams and buses.

it doesn't have a bar. One must go next door to Baren Bar which is not that appealing. It doesn't have a restaurant except for breakfast. The Baren bar closes on a Sunday. Bad, if one is there for the weekend. Owing to lack of Restaurant and Bar one wonders why 4 star. But service is excellent so that probably is the reason

Room Tip: Ask for room overlooking patio or inside courtyard. avoid one on street side
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  • Stayed: April 2014, traveled on business
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Thank KathT272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded April 16, 2014

Dear guest, thank you very much for your comment! We think you made your feedback to the wrong hotel which is also a BEST WESTERN, best regards

kindly the Hotelmanager

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160 - 166 of 494 reviews

Reviewed April 9, 2014

The hotel was very nice and the staff were friendly. The reception spoke German as well as english.

This hotel has you hand in your keys every time you leave the hotel, which I guess is common in Switzerland, but no so common for me.

The room was nice and clean, and the Internet connection was good.
The room was rather small, I had chosen a room with a bathroom which was important to me.
I could not find any english channels on the television, but I have read reviews that said they were there. It is possible I missed them.

The hotel was right in the middle of town and close to everything. I walked from the train to the hotel and back when it was time to leave. Most other activities in town I was able to walk to. When I needed to go a little further it was only a block and a half from a tram to take me further away.

I would go back.

  • Stayed: March 2014, traveled on business
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Thank Benjamin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded April 12, 2014

Dear guest, thank you very much for your good commetn, we are pleased to hear that you were happy with us and we are looking forward to seeing you soon.

the Management
HOTELBERN

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Reviewed April 1, 2014

Very good location and friendly front desk. But the room is a bit small (for long term stay) and the carpet isn't that clean at some point. I didn't see the toothbrush and slippers in the room, which I thought it's normally the basic in general. I found out that I had to collect them at front desk without no one told me.
The breakfast is yummy.

  • Stayed: March 2014
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Thank LazzyAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded April 12, 2014

Thanks for your comment about the carpet, we are looking to fix it!

best wishes and hope to seeing you soon

The Management of HOTELBERN

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Reviewed March 30, 2014

I stayed here recently for 3 nights. The hotel was very easy to find and really was just 5 minutes from the station. The room overlooking the courtyard was clean and the water pressure in the shower was great. I slept well each night. When I did try the breakfast I thought the scrambled eggs were awesome and the machine made cappuccino managed to get the balance right between coffee and milk.

Room Tip: Perhaps go for a room away from the front - then again I found myself wanting a room at the front be...
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  • Stayed: March 2014, traveled solo
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Thank winterqueen73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded March 31, 2014

Dear guest, thank you very much for your lovely comment and the good feedback. We are very pleased to hear that you enjoyed to stay with us, hope to seeing you again.

The Management BEST WESTERN HOTELBERN

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Reviewed March 28, 2014

I stayed there 2 nights. I had a double room as all singles had gone. Overlooking the front. That's a mixed blessing as the supermarket next door delivery starts at 0530 and the noise right outside the window woke me up. There were some rowdies that tipped over the bin of glass at 3am, followed by the cleaners to sweep it up at 5am. So not a restful sleep.
The TV is good in that it has a lot of English channels but overly complicated to get going to the extent the hotel had left instructions.
The inside hasn't changed much since before it became a Best Western. The room doors now latch closed unlike the old ones that had to be locked with a key from both sides.
The fridge was supposedly turned down to save energy but in reality it was broken and failed to cool at all during my stay.
I also want to comment on the bed. If there as a couple there are two singles pushed together. That's ok, but down the side of each mattress are sharp brackets to keep the mattress in place, Don't ever try to cuddle up in the middle otherwise you'll get a metal bracket in the ribs and on your legs.

The old blackboards that you could scrawl on in the lifts are gone, replaced by mirrors. The quirky furniture remains.

Overall a good hotel, stayed there many times but this was the first time since it became a Best Western. Would stay again.

Room Tip: Don't stay in a room overlooking the street
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  • Stayed: March 2014, traveled solo
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Thank radiosutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded March 31, 2014

Thank you very much for your comment, we are looking forward to seeing you soon again.

The Management of BEST WESTERN HOTELBERN

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Reviewed March 7, 2014

Excellent Hotel. Central location. Staff very helpful and friendly.
Breakfast really good. Would recommend for business or pleasure.
The location is very central and is ideally located for visiting the majority of the central tourist attractions. It is also only a short walk from the station.

Stayed: March 2014, traveled on business
Review collected in partnership with this hotel
Thank NeilBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded March 24, 2014

Thank you very much for your comment and the compliments! We're looking to seeing you soon again, best regards

Hotelmanager

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Reviewed February 15, 2014

I was on a business trip in Bern and stayed at this hotel for a couple of nights. The location is great (walking distance from the central station). My room was big enough for a single person, the bed was comfortable and the shower had great water pressure.

The staff was really helpful and friendly and they all spoke English.

I would rate the hotel higher if it wouldn't be for a minus point - the breakfast. Definitely not worth the 18 CHF they ask for it. It is supposed to be a breakfast buffet but the selection was really poor. The cheese cart looked just too sad (in the land of cheese and chocolate!) same thing with the hams and salamis available. The bread was not the best either.

  • Stayed: February 2014, traveled on business
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Thank Happy Traveller G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded February 16, 2014

Dear guest, thank you for your comment andfor the tip of the breakfast buffet.

Best regards

Reto Zuberbühler

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Additional Information about Best Western Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 30 Hotels in Bern
Price Range: $147 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotelbern 4*
Number of rooms: 99
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